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INFINITI of Willow Grove
Willow Grove, PA
428 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 428 reviews
July 01, 2012
I had made a appointment to come to the dealership the day of my purchase. I had called ahead and told Mr Ruggiero I would be 20 minutes late for the appointment and still was greeted at the door by Mr. R day of my purchase. I had called ahead and told Mr Ruggiero I would be 20 minutes late for the appointment and still was greeted at the door by Mr. Ruggiero. The car buying visit went very well and the staff was very helpful and availible for all questions. More
by wilistyle
Employees Worked With
Dan Ruggiero, Dan Ruggiero
June 18, 2012
My name is Michelle Colley. I recently had to pleasure of doing business with Infiniti of Willow Grove/ Certified Sales Consultant, Mr. Frank Santoro. My purchase is a 2004 GMC Envoy XL. I have to put out th doing business with Infiniti of Willow Grove/ Certified Sales Consultant, Mr. Frank Santoro. My purchase is a 2004 GMC Envoy XL. I have to put out there that my experience at this particular dealership was absolutely the best experience I have ever had with any dealership. I received a good deal and outstanding customer service. Infiniti, what I learned that Saturday afternoon is that they treat any vehicle as their own and will only deliver you a working product you can feel good about purchasing. Mr. Santoro was thorough, patient, professional, delivered and to top it off friendly. Mr. Santoro welcomed you by getting you comfortable with him as well as your purchase. Everyone from the front desk, to service and the financial representative who finalized the deal were friendly, greeted you with a smile. I appreciated the professionalism towards my family and I. We felt (my husband and daughter) like anyone should when conducting any deal that we were treated with respect and a valued customer. Mr. Santoro is and I hope treated like a huge asset to the Infiniti Corporation. Dealerships need more Frank Santoro's! Michelle Colley More
by Envoyxl
Employees Worked With
Frank Santoro, Frank Santoro
May 31, 2012
Very straightforward purchase. They gave me a good price and explained all the terms in detail upfront. Picking up the car was a smooth and quick process. They went over some of the add-ons but were not pus and explained all the terms in detail upfront. Picking up the car was a smooth and quick process. They went over some of the add-ons but were not pushing them when I said I wasn't interested. More
by charamailo
Employees Worked With
Frank Santoro
May 21, 2012
I dropped my car off at 7:30 am Friday morning for a lube, oil and filter change, look into my satellite radio and correct my right front wheel. I received a call Friday morning at 11:44 am from your se lube, oil and filter change, look into my satellite radio and correct my right front wheel. I received a call Friday morning at 11:44 am from your service dept. stating I needed a new satellite radio (which I declined) and I needed two bearings for my front wheel. I came in at 7:45 Monday morning (3 days later) to pick up my car and was informed that my car is not completed and that it will be completed by noon. I was told this is a five hour job. The job was finally completed at 9:00 am. When I received the invoice I was charged 6.5 hours for the work when I was told this was a 5 hour job. When I asked why, I was told by Mike "Since I was not charged for the satellite radio this was appropriate and the total invoice was in the range of the quote." I asked to speak to Mike's boss, Stan. Stan finally changed my invoice to reflect the 5 hours of work and he told me this was a system error. I received a call from Steve to discuss the issues around the service. I told him that I was completely unsatisfied with the service and being over charged for the work and had no other options but to never use this dealership again. Stan told me since this is my position there is nothing he can do. More
by ConcernedConsumer339
Employees Worked With
Stan Chrupcala, Steve Wisniewski, Mike Costante
March 23, 2012
Excellent sales experience!! I recently (3/19/2012) purchased my new 2012 Infiniti G37x coupe from Infiniti of Willow Grove and Mr Frank Santoro and could not of been more pleased with the ease of purc purchased my new 2012 Infiniti G37x coupe from Infiniti of Willow Grove and Mr Frank Santoro and could not of been more pleased with the ease of purchasing the new car. Frank made the entire process extremely simple and quick, from my first internet inquiry through the day of delivery. Frank definitely exceeded my expectations throughout the sales process with his level of professionalism and customer service. Not only did I get what I would consider a great price on the new car but Frank got me more then a fair price for my trade in. I will definitely buy here again as well as recommend friends and family to Infiniti of Willow Grove and Frank. More
by Happy Infiniti Customer
Employees Worked With
Frank Santoro
January 31, 2012
I recently (1/28/2012) purchased a new Infiniti G25x sedan from Frank Santoro at Willow Grove Infiniti. The entire end to end process was perfect and received exactly what I requested. The paper sedan from Frank Santoro at Willow Grove Infiniti. The entire end to end process was perfect and received exactly what I requested. The paperwork process was quick and without any of the annoying upsells that other dealers try to push on you after negotiation and I received what I fell was a very fair value on my trade in. Frank was very personable and very conscious of my time, making every attempt to keep the process rolling even though the dealership was packed with customers. I will definitely buy here again. More
by jskahan
Employees Worked With
Frank Santoro, Frank Santoro
December 17, 2011
Excellent Experience!!!! This has been the best experience acquiring a new car. Greg Black was the salesman and he made this a very pleasant experience from A to Z. I did not feel pressured and he experience acquiring a new car. Greg Black was the salesman and he made this a very pleasant experience from A to Z. I did not feel pressured and he took the time to explain everything I needed to know in order to make an educated decision. He also reiterated that I not hesitate to get in touch with him for any questions I may have. Infiniti of Willow Grove truly cares about their customers!!! More
by mariov1
Employees Worked With
Greg Black, Greg Black
December 02, 2011
I just purchased a 2012 EX35. Rob was professional, efficient, and very easy to deal with. He and everyone else at the dealership were friendly, knowledgeable, and provided a pleasurable buying experi efficient, and very easy to deal with. He and everyone else at the dealership were friendly, knowledgeable, and provided a pleasurable buying experience. More
by kenb824
Employees Worked With
Rob Millman, InfinitiWG General Sales
November 23, 2011
Overall a good experience and Greg Black was good to work with. The owner and sales manager could have been a little more friendly and seem to put up a wall between them and the customers. I've been in s with. The owner and sales manager could have been a little more friendly and seem to put up a wall between them and the customers. I've been in sales for a long time, just not a great strategy. Good thing Greg filled the gap and got a decent deal, I think. More
by Maier11
Employees Worked With
Greg Black, Greg Black
