INFINITI of Willow Grove

I bought just bought our 4th Infiniti from Infiniti of Willow Grove, this one for my wife. Every time I deal with John Emberger and Kevin Niklauski they treat me very fairly right from the start, I dont Willow Grove, this one for my wife. Every time I deal with John Emberger and Kevin Niklauski they treat me very fairly right from the start, I dont have to beat them up on the price, because the price is great right out of the gate! More

My wife & I visited numerous dealerships and spoke to many salesmen over the last few months. Tom Vile represented the Infiniti brand professionally & was an integral part of our decision process. He was many salesmen over the last few months. Tom Vile represented the Infiniti brand professionally & was an integral part of our decision process. He was patient, informative & a pleasure to do business with. He truly is a genuine person with the best intention for the buyer. Greg Black was also very helpful in obtaining financing. He was extremely thorough & honest when reviewing the various option packages with us. It is refreshing to deal with people who are not only knowledgable but personable as well. I would highly recommend Infiniti of Willow Grove based on our recent purchase of the 2014 QX80. Thanks. Dave & Joanne Eck More

This is the second car in less than 2 years(16 months) that I have leased from Frank Santoro. He is a true professional from start to finish, no pressure and he is strait forward and does not waste my ti that I have leased from Frank Santoro. He is a true professional from start to finish, no pressure and he is strait forward and does not waste my time, both of which are extremely important to me. He is always a gentleman even though I can be tough to deal with at times (I can admit it :). There is no question when this lease is up that I will be back to see Frank. Kevin is also a please to deal with while I am sure he cringes when he sees me due to my negotiating he has always been a very nice and respectful person to deal with and a true professional. These two gentleman are why I continue to do business with WG. I have had many new cars over the years (I like to lease for short terms) and I can not recall any other dealer being such a nice place to do business. More

#1 Stealership! They drained my battery on purpose and wanted to charge me $400 for a loose gas cap! I took my g37s in for service because the check engine light turned on due to a loose gas cap. When i c wanted to charge me $400 for a loose gas cap! I took my g37s in for service because the check engine light turned on due to a loose gas cap. When i came to pick up my car, my battery was drained! They told me it was a bad battery, which is a lie because its only 6 months old. I said ok whatever, then their conclusion on my check engine light was that it was a Vent Evap valve and wanted to charge me $400+ to change it! I left paying a $120 diagnostic fee, and drove around for an hour charging my battery via alternator. The next morning, my car started perfectly, No bad battery! On Monday, i took my car to an independent mechanic and said that the check engine light was actually the gas cap! The mechanic reset the ECU, and its been good for a week! Also my car started every single time on the same battery. These people are thieves and watch out. Infiniti of willow grove will rip you off! More

Absolutely the smoothest transaction I have ever experienced procuring an automobile. The lease I was offered on my new G37x was the lowest by far of the 5 dealerships nearest me (I'm talking at le experienced procuring an automobile. The lease I was offered on my new G37x was the lowest by far of the 5 dealerships nearest me (I'm talking at least $90/mo better). They went out of their way to get my car in the colors and options I wanted. When it came time to actually pick up the car, I was shocked to find that not only did they honor their original quote, but threw in additional options on the car and absorbed the PaDOT charges; no Doc fees or other BS. John Emberger, my sales person, was fabulous, even going so far as to drive my old car back to my home with me leading in my new G. I should mention that I have had 3 Infiniti's serviced at Willow Grove and found their service to be outstanding as well. They are the best. More

This was our 3rd Infiniti leasing experience. The overall professionalism of the sales and service staff is the reason we continue to return to this Infiniti dealership. Our salesman Frank Vitolo was accommo professionalism of the sales and service staff is the reason we continue to return to this Infiniti dealership. Our salesman Frank Vitolo was accommodating, professional and really went the extra mile to be sure we were satisfied and informed. Greg Buck in the finance department was knowledgeable, helpful and very easy to work with. The service department is helpful and work is always completed in a timely fashion. Mike is pleasant and knowledgeable; he has gone out of his way on several occasions to make sure the service goes smoothly. Thanks to all for a great experience. Mary and Joe Fisher More

I stopped at Infinity to test drive the M37. I was in the market for a new luxury car. I test drove the top 5 Infinity, Mercedes, BMW,Lexus,Cadillac I met 5 different sales people & 3 different sales Manager market for a new luxury car. I test drove the top 5 Infinity, Mercedes, BMW,Lexus,Cadillac I met 5 different sales people & 3 different sales Managers. Frank was by far the most knowledgeable about the product he was informing me about, as he said "he does not sell Infinity. The Infinity brand sells itself". i don't know how he knew but the soft sell is the only one that ever works on me. I was just very impressed by Franks knowledge of his product. He answered all my questions in a comfortable reassuring way. On the test drive he pointed out all the great features the M37 has and I have to tell you I got very very close to buying the M37 when the car I really wanted was the Lexus LS460. In the end I bought the Lexus due to the ride but I felt bad I did not by the M37 because Frank did such a good. Frank you were not able to get me out of the Lexus and into your Infinity but don't worry you got my wife. When she trades in her Audi A4 convertible she is coming to you to get the M37. She loved you and she loved your car. Especially the CD player that rips the cd's and the rest of the Infinity technology. See you next year David & Sherrie More

It is with great pleasure that i offer this brief but sincere observation of the two men whom I've had contact with in your organization. First, i began to speak with Dan concerning the G37 vehicle. Dan sincere observation of the two men whom I've had contact with in your organization. First, i began to speak with Dan concerning the G37 vehicle. Dan was very pleasant in his mannerism, a very good communicator, and shrewd in business. he was very honest, and very informative, knowledgeable, and attentive to the things i was looking for in my interests. In fact, he treated me as a friend before i met him face to face; and having met him thus, how i felt on the phone when we conversed, transcended into reality, which, by the way, is not a common occurance. Second, was Greg, also a surprisingly pleasant individual; surprising because the guys who work on finance are usually the cut-and-dry types, who give you the numbers and they are done. Greg, on the other hand was temperate and considerate. he took time to listen attentively, laid out our options, allowed us to determine what was best for us without any pressure whatsoever, and he did it with a smile (bonus), for a finance guy! we felt comfortable negotiating with him, and we left feeling satisfied. Consequently, we conclude that our experience was a pleasant one with both individuals, and i must Say that Dan has left a lasting impression on me (Jason), and that when he gets married, he agreed to send an invitation: [fine young man]. Sincerely, Jason & Elaine Joseph More

On March 23, 2013, purchased JX 35. This is my Infiniti and I am very happy SUV. I am very happy with dealer in all aspects(service, price..etc). I would recommend this dealer. and I am very happy SUV. I am very happy with dealer in all aspects(service, price..etc). I would recommend this dealer. More