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INFINITI of Willow Grove
Willow Grove, PA
428 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 428 reviews
June 17, 2013
I bought a CPO car from this dealership. The Salesperson Frank Santoro was great and the sales experience was very good. I was caught up in the purchase experience and so happy to be getting the car I wante Frank Santoro was great and the sales experience was very good. I was caught up in the purchase experience and so happy to be getting the car I wanted that I didn't inspect the car very well at delivery. Also since the car was CPO and had been inspected thoroughly by the service department I felt I didn't have to look it over too closely. This turned out to be wrong. The first thing I noticed was the front mats were dirty upon further inspection drivers side mat actually had a hole in it. This is an inspection item and they are to be cleaned or replaced if they are in this condition. Next I noticed my drivers side rear tire kept setting off the low tire pressure warning. I would inflate it and it would deflate in a few days. I looked closer at the tires and they were not V rated tires not really even tires that should be on a G37xS. The inspection report says tires must be the correct rating for the car or be replaced. The dealer did replace the tires with new ones free of charge and I was happy about that. Then I noticed a noise like a rumble when driving about 60mph. This was covered by a TSB and the dealer did the TSB without issue fixing the problem. I have also noticed the transmission shifts like a drunk xxxxxx is in charge sometimes. It hesitates ...flares ...shifts hard basically doesn't work very well. I checked the date my car was manufactured and the TSB seemed to apply. I can't actually confirm this without the computer diagnostics at the service department. I was told by the service department it did not apply to my car but it must as the symptoms are an exact match for the issues I have. Also the service advisor was clueless as too all the issues I had even though i had emailed details of everything to Stan and her. I have given the rating I did because my car was not inspected per CPO list causing me to have to do all this work to get the issues explained to the dealer and all issues were not handled to my satisfaction. I also feel the personel at the service department now treat me poorly as I complained about these issues that should have been handled pre delivery. When I first contacted the dealership by phone with these issues the service department had me call my salesperson too basically giving me the run around. When he didn't respond to my voicemail...it was not really his issue. I had to send an email to the dealership management just to get my issues adressed at all. Now as I see it they still owe me new mats. But the service advisor told me that was no longer on the cpo list and didn't apply. I think she lied to me. That is why I am giving this rating too. I don't like to be lied to. On top of all of this no one in the service department seems to be able to operate the computer diags to do the TSB to flash upgrade my TCM and ECM and fix my shift issues. So I will now have to try another local dealership and see if they know how to use a computer and don't mind taking care of customers. I bought a high line car because I wanted a better car, better service and better support and I did not get that here. I am an intelligent engineer and know what I want. I cannot be blown off or lied to as I know the truth. More
by scottp2765
Employees Worked With
Stan Chrupcala, InfinitiWG Service
May 06, 2013
I stopped at Infinity to test drive the M37. I was in the market for a new luxury car. I test drove the top 5 Infinity, Mercedes, BMW,Lexus,Cadillac I met 5 different sales people & 3 different sales Manager market for a new luxury car. I test drove the top 5 Infinity, Mercedes, BMW,Lexus,Cadillac I met 5 different sales people & 3 different sales Managers. Frank was by far the most knowledgeable about the product he was informing me about, as he said "he does not sell Infinity. The Infinity brand sells itself". i don't know how he knew but the soft sell is the only one that ever works on me. I was just very impressed by Franks knowledge of his product. He answered all my questions in a comfortable reassuring way. On the test drive he pointed out all the great features the M37 has and I have to tell you I got very very close to buying the M37 when the car I really wanted was the Lexus LS460. In the end I bought the Lexus due to the ride but I felt bad I did not by the M37 because Frank did such a good. Frank you were not able to get me out of the Lexus and into your Infinity but don't worry you got my wife. When she trades in her Audi A4 convertible she is coming to you to get the M37. She loved you and she loved your car. Especially the CD player that rips the cd's and the rest of the Infinity technology. See you next year David & Sherrie More
by Pardave
Employees Worked With
Frank Santoro
May 03, 2013
It is with great pleasure that i offer this brief but sincere observation of the two men whom I've had contact with in your organization. First, i began to speak with Dan concerning the G37 vehicle. Dan sincere observation of the two men whom I've had contact with in your organization. First, i began to speak with Dan concerning the G37 vehicle. Dan was very pleasant in his mannerism, a very good communicator, and shrewd in business. he was very honest, and very informative, knowledgeable, and attentive to the things i was looking for in my interests. In fact, he treated me as a friend before i met him face to face; and having met him thus, how i felt on the phone when we conversed, transcended into reality, which, by the way, is not a common occurance. Second, was Greg, also a surprisingly pleasant individual; surprising because the guys who work on finance are usually the cut-and-dry types, who give you the numbers and they are done. Greg, on the other hand was temperate and considerate. he took time to listen attentively, laid out our options, allowed us to determine what was best for us without any pressure whatsoever, and he did it with a smile (bonus), for a finance guy! we felt comfortable negotiating with him, and we left feeling satisfied. Consequently, we conclude that our experience was a pleasant one with both individuals, and i must Say that Dan has left a lasting impression on me (Jason), and that when he gets married, he agreed to send an invitation: [fine young man]. Sincerely, Jason & Elaine Joseph More
by pearl7wife
Employees Worked With
Dan Ruggiero, Greg Black, Greg Black, Dan Ruggiero
April 01, 2013
On March 23, 2013, purchased JX 35. This is my Infiniti and I am very happy SUV. I am very happy with dealer in all aspects(service, price..etc). I would recommend this dealer. and I am very happy SUV. I am very happy with dealer in all aspects(service, price..etc). I would recommend this dealer. More
by pvbabu
Employees Worked With
Happy Laskar
March 30, 2013
Great Dealership and Sales Staff especial Tom Vile! Never pushy in any way. Very knowledgeable and patient with us. I would definitely recommend to anyone and will definitely come back! pushy in any way. Very knowledgeable and patient with us. I would definitely recommend to anyone and will definitely come back! More
by mygirl1204
Employees Worked With
Tom Vile
March 28, 2013
Initial sales contact open and friendly.Computer print out of cash sales price including discounts were sent promptly and honored at time of purchase. Discussion of trade in was forthright and pleasant.T out of cash sales price including discounts were sent promptly and honored at time of purchase. Discussion of trade in was forthright and pleasant.The day before scheduled delivery i added an option and this was achieved with the schedule met. More
by WEADLEY
Employees Worked With
Frank Santoro
March 22, 2013
I just want to take the time to say thank you to Dan Ruggiero for putting in so much hard work to make sure I drove away in a brand new Infiniti. I have never had a salesperson work that hard or me and Ruggiero for putting in so much hard work to make sure I drove away in a brand new Infiniti. I have never had a salesperson work that hard or me and I have been leasing vehicles for a very long time. So thank you Dan Ruggiero for everything. I highly recommend Infiniti of willow grove and Dan Ruggiero if you are looking at a new or pre owned Infiniti. Thanks again More
by infiniti13
Employees Worked With
Dan Ruggiero
March 17, 2013
Words cannot express my gratitude for all of your help and kind service over the past decade of being an Infiniti of Willow Grove customer. I have had my 3 Infiniti purchases and countless service appoin and kind service over the past decade of being an Infiniti of Willow Grove customer. I have had my 3 Infiniti purchases and countless service appointments always treated with respect and white glove service by your team. There are specific reasons why I keep coming back to purchase and service my vehicles from your dealership. Most notably, it is the loyalty and pleasant experience I have been given upon every visit. Matt, Dan, and Steve deserve the utmost commendation. Your personalized customer service and hospitality are always appreciated. Thanks for taking the time to go the extra mile for me, and making every experience and your dealership an extremely pleasant one. More
by DrewJEvans
Employees Worked With
Steve Wisniewski, InfinitiWG Service, Dan Ruggiero
February 08, 2013
To my surprise, I am now driving a JX35. I was enjoying my G37XS for the last one and a half years. Since my kids grown up, I talked to Mr. Fred Poole about the possibility of upgrading it to JX35. Fred Po my G37XS for the last one and a half years. Since my kids grown up, I talked to Mr. Fred Poole about the possibility of upgrading it to JX35. Fred Poole was so kind and quick enough to work it out for me. Thanks Fred for your experience and expertise. Hey, how can I forget Greg too? My family enjoys the JX the most and it is the best family SUV one can ever have. This is my 4th car with Infinity of Willow Grove. I don't think I will ever go anywhere to purchase a car other than Infinity of Willow Grove. Staff at Willow Grove are willing to walk the extra mile. I also love my service with Mike. God bless your hard work guys! By Mathew Philip More
by mathewp66
Employees Worked With
Fred Poole
January 28, 2013
Just purchased a 2010 QX and had a fantastic experience with Infiniti of Willow Grove, especially Salesman Dan Ruggiero - Dan went above and beyond to make sure my wife and I had all the needed information with Infiniti of Willow Grove, especially Salesman Dan Ruggiero - Dan went above and beyond to make sure my wife and I had all the needed information to make a purchase decision - He even allowed us to take the truck home overnight so that our kids could also weigh in on the decision - Dan provided top notch service from the initial email contact on Tuesday to us driving home the Truck on Saturday - Would buy from again - Thanks - Rich/Marie Enright More
by renright9
Employees Worked With
Dan Ruggiero
