INFINITI of Willow Grove

Great experience with my second time purchasing from the dealership. Will definitely be going back for future purchases. dealership. Will definitely be going back for future purchases. More

Zach was great to work with from start to finish. I never felt like I was getting price gauged and he told me to wait until the right deal came along rather than rushing into something. He was truly I never felt like I was getting price gauged and he told me to wait until the right deal came along rather than rushing into something. He was truly great and will definitely be back again! Dylan in the finance dept was also super easy and fast during the process. More

I'm on my 5th Infiniti since 2003. My father-in-law warned me about Willow Grove's service department. He stopped going to Willow grove after only 3 visits. Most often I went to A My father-in-law warned me about Willow Grove's service department. He stopped going to Willow grove after only 3 visits. Most often I went to Ardmore because of the great service representatives. However, the proximity to Willow Grove sometime made things easier. I recently received a quote from Ardmore on a part replacement but had to go to Faulkner due to time. Willow Grove charged $100 more for labor for doing the exact same thing Ardmore would have done??? Why? At Ardmore the rep sends you a text on status and will follow up with a call to validate the recommended and needed fixes. Not at Faulkner. I had to continually call to find out the status of my car. I had to prompt the service rep on what was needed vs recommended. Then there were recommended changes that Willow Grove quoted which I had already performed at Ardmore. I was told the dealership systems on repairs are not connected. This seems like something the larger company should be able to interconnect. At Ardmore, when your car is done, they inform you that the car will be out in a few minutes because they are taking it to the car wash. Supreme service. At Faulkner they list on the bill that the car had been washed but car was dirty. They did not wash the car. Car washing tiny in the scheme of things. But it speaks to character of the business providing service. During my last visit, my service rep didn't bother to come out to ask if I had questions. Infiniti of Willow Grove (Faulkner) service department is the worst. More

Nick Arnott at Faulkner INFINITY of Willow Grove is the best around. If you want an easy, no-pressure car buying experience, go to Nick at INFINITY of Willow Grove. Absolutely great experience from A to Z best around. If you want an easy, no-pressure car buying experience, go to Nick at INFINITY of Willow Grove. Absolutely great experience from A to Z working with Nick for my new car purchase and trade-in. Numbers were very fair, they make it easy. I’m telling you, go to Nick at INFINITY Willow Grove for your next car purchase. Hands down, best in the area. More

Willow Grove Infiniti is the best ! Love our Infiniti and this is the second one we have gotten from there! Love it ! Love our Infiniti and this is the second one we have gotten from there! Love it ! More

Willow Grove Infiniti is: Helpful Trustworthy Clean The concierge and loaner services are top tier Excellent customer service from Steve, Khalil, Tim and Brendan Clean The concierge and loaner services are top tier Excellent customer service from Steve, Khalil, Tim and Brendan More

Service was very quick. The staff was super helpful. I dropped my car off on my lunch break and was back before it was over. They didn’t have the part available but gave me The staff was super helpful. I dropped my car off on my lunch break and was back before it was over. They didn’t have the part available but gave me loaner with no problem at all. More

The environment is very pleasant. The service is impressive and it's very clean and net. The service is impressive and it's very clean and net. More

Great work from the service department, Steve and team is awesome, work is done efficiently awesome, work is done efficiently More

The dealership was great to work with and our salesman, Nick Arnott was amazing! Helpful, friendly and excellent at his job. Nick Arnott was amazing! Helpful, friendly and excellent at his job. More