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INFINITI of Willow Grove
Willow Grove, PA
428 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 428 reviews
July 11, 2014
great sale + great service = Excellen Ownership experience! I've been with Infiniti of WG from 2010. I've had my 2007 G35x under their care since. Mike Costante has been the main reason why i've kept coming b I've been with Infiniti of WG from 2010. I've had my 2007 G35x under their care since. Mike Costante has been the main reason why i've kept coming back for all of my car needs. I've just leased a new 2013 G37x, only because i know that if i have ANY issues whatsoever, Mike C. will always go above & beyond to take care of me! My first leasing experience has been phenomenal. I've been in contact with John Emberger, and have worked out a great deal through email. When i came in (in person) John already had all the paperwork ready for me to sign & the car was waiting for me. I was in & out in 30 minutes. Great Dealership! They don't just sell you a car, they take care of you from beginning to end! More
by Oleg Lvovich
Employees Worked With
John Emberger, Kevin Niklauski, Mike Costante
April 14, 2014
First Car Purchase Christopher Banner.... That's the only name that you need to know. You walk in that dealership and you ask for Christopher Banner. I decided that I wa Christopher Banner.... That's the only name that you need to know. You walk in that dealership and you ask for Christopher Banner. I decided that I wanted a new car about two weeks ago so I decided to go shopping around at a couple different dealerships, and what made me ultimately decide to purchase at Infiniti of Willow Grove wasn't that amazing deal that they offered me... but the customer service and the team that was there. Chris went above and beyond to get my car for me as soon as possible by taking his day off to go and personally pick up my car in Scranton because the dealership at Scranton did not want to do a trade off. Chris is very flexible and professional. I still text him from time to time whenever I have questions about my Infiniti, and he still answers back in a timely manner. You would think that these car salesman would forget about you after they make the sale... but Chris isn't like that. He is working in his client's best interest, and understands the importance of maintaining a healthy business relationship because of the future business and referrals that can come from it. More
by Michaelho215
Employees Worked With
Christopher Banner
March 05, 2014
The General Manager agreed to match an offer for a new QX60 That we got from another dealer (We gave them this opportunity because we test drove the vehicle at Willow Grove and they spent the time with us QX60 That we got from another dealer (We gave them this opportunity because we test drove the vehicle at Willow Grove and they spent the time with us). After we got the vehicle home we noticed that it did not have the roof rails like we wanted and had previously told the salesman we wanted (this option was definitely on the vehicle from the other dealer). After speaking with the sales manager (Scott Carita) he basically told me tough luck. We were very up front with our sales person from the beginning with the options we wanted and that we were not in a hurry, we can wait or order a vehicle to get what we wanted. I sent them the email from the other dealer showing the options (with the roof rails) and the price. Yes shame on me for not catching the roof rails before we left the dealership but After waiting for 3 1/2 hours we were getting impatient and I was late for a meeting. We told them we were coming so and we were limited on time to get this done. When we got there our salesman wasn't even there. I feel like this was a typical car salesman tactic sneaky and sleezy! More
by Luky013
Employees Worked With
General Manager Scott Carita, Salesman Joe Evangelista
January 05, 2014
I bought just bought our 4th Infiniti from Infiniti of Willow Grove, this one for my wife. Every time I deal with John Emberger and Kevin Niklauski they treat me very fairly right from the start, I dont Willow Grove, this one for my wife. Every time I deal with John Emberger and Kevin Niklauski they treat me very fairly right from the start, I dont have to beat them up on the price, because the price is great right out of the gate! More
by jeffs2013
Employees Worked With
John Emberger, Kevin Niklauski
December 07, 2013
My wife & I visited numerous dealerships and spoke to many salesmen over the last few months. Tom Vile represented the Infiniti brand professionally & was an integral part of our decision process. He was many salesmen over the last few months. Tom Vile represented the Infiniti brand professionally & was an integral part of our decision process. He was patient, informative & a pleasure to do business with. He truly is a genuine person with the best intention for the buyer. Greg Black was also very helpful in obtaining financing. He was extremely thorough & honest when reviewing the various option packages with us. It is refreshing to deal with people who are not only knowledgable but personable as well. I would highly recommend Infiniti of Willow Grove based on our recent purchase of the 2014 QX80. Thanks. Dave & Joanne Eck More
by Joanne0503
Employees Worked With
Greg Black, Tom Vile
November 16, 2013
This is the second car in less than 2 years(16 months) that I have leased from Frank Santoro. He is a true professional from start to finish, no pressure and he is strait forward and does not waste my ti that I have leased from Frank Santoro. He is a true professional from start to finish, no pressure and he is strait forward and does not waste my time, both of which are extremely important to me. He is always a gentleman even though I can be tough to deal with at times (I can admit it :). There is no question when this lease is up that I will be back to see Frank. Kevin is also a please to deal with while I am sure he cringes when he sees me due to my negotiating he has always been a very nice and respectful person to deal with and a true professional. These two gentleman are why I continue to do business with WG. I have had many new cars over the years (I like to lease for short terms) and I can not recall any other dealer being such a nice place to do business. More
by klein103
Employees Worked With
Kevin Niklauski, Frank Santoro
November 15, 2013
#1 Stealership! They drained my battery on purpose and wanted to charge me $400 for a loose gas cap! I took my g37s in for service because the check engine light turned on due to a loose gas cap. When i c wanted to charge me $400 for a loose gas cap! I took my g37s in for service because the check engine light turned on due to a loose gas cap. When i came to pick up my car, my battery was drained! They told me it was a bad battery, which is a lie because its only 6 months old. I said ok whatever, then their conclusion on my check engine light was that it was a Vent Evap valve and wanted to charge me $400+ to change it! I left paying a $120 diagnostic fee, and drove around for an hour charging my battery via alternator. The next morning, my car started perfectly, No bad battery! On Monday, i took my car to an independent mechanic and said that the check engine light was actually the gas cap! The mechanic reset the ECU, and its been good for a week! Also my car started every single time on the same battery. These people are thieves and watch out. Infiniti of willow grove will rip you off! More
by ArthurRautman
Employees Worked With
Robert, Steve Wisniewski
October 25, 2013
Absolutely the smoothest transaction I have ever experienced procuring an automobile. The lease I was offered on my new G37x was the lowest by far of the 5 dealerships nearest me (I'm talking at le experienced procuring an automobile. The lease I was offered on my new G37x was the lowest by far of the 5 dealerships nearest me (I'm talking at least $90/mo better). They went out of their way to get my car in the colors and options I wanted. When it came time to actually pick up the car, I was shocked to find that not only did they honor their original quote, but threw in additional options on the car and absorbed the PaDOT charges; no Doc fees or other BS. John Emberger, my sales person, was fabulous, even going so far as to drive my old car back to my home with me leading in my new G. I should mention that I have had 3 Infiniti's serviced at Willow Grove and found their service to be outstanding as well. They are the best. More
by AllanGladsden
Employees Worked With
John Emberger, Steve Wisniewski, Greg Black, Mike Costante
September 30, 2013
This was our 3rd Infiniti leasing experience. The overall professionalism of the sales and service staff is the reason we continue to return to this Infiniti dealership. Our salesman Frank Vitolo was accommo professionalism of the sales and service staff is the reason we continue to return to this Infiniti dealership. Our salesman Frank Vitolo was accommodating, professional and really went the extra mile to be sure we were satisfied and informed. Greg Buck in the finance department was knowledgeable, helpful and very easy to work with. The service department is helpful and work is always completed in a timely fashion. Mike is pleasant and knowledgeable; he has gone out of his way on several occasions to make sure the service goes smoothly. Thanks to all for a great experience. Mary and Joe Fisher More
by mcostfish
Employees Worked With
Mike in the service department, Greg Black, Frank Vitolo
