INFINITI of Willow Grove

Fred Poole was excellent in presenting the lease documents with the overall charges. He a very good presentation on all the details on my QX50. documents with the overall charges. He a very good presentation on all the details on my QX50. More

Our sales agent Joseph made the whole process of purchasing a brand new SUV very easy and he worked hard to make us happy! He was very professional, patient, positive and treated us like family. purchasing a brand new SUV very easy and he worked hard to make us happy! He was very professional, patient, positive and treated us like family. More

Fast and satisfied I was looking for a used Infiniti truck, when I came in I spoke with Blaze who was very knowledgeable and courteous. Thank you Blaze for making my exp I was looking for a used Infiniti truck, when I came in I spoke with Blaze who was very knowledgeable and courteous. Thank you Blaze for making my experience as a fist time car owner a piece of cake More

Great purchase experience Fred Poole has been taking care of my Infiniti purchases for years. He's a great salesman who knows what you want and need and gets the job done, no Fred Poole has been taking care of my Infiniti purchases for years. He's a great salesman who knows what you want and need and gets the job done, no muss no fuss. Highly recommend you visit him. Thanks Fred More

Tom was a fantastic salesman! He made our experience enjoyable and relaxed, even with our small children with us. We love our new Infiniti. We highly recommend! enjoyable and relaxed, even with our small children with us. We love our new Infiniti. We highly recommend! More

Blaze Hewitt & Rob Berardi are phenomenal! Myself, my fiancé and multiple Members of my family have now gotten our Infiniti’s from Faulkner, hands down best dealer within the area and always willing to fiancé and multiple Members of my family have now gotten our Infiniti’s from Faulkner, hands down best dealer within the area and always willing to work with you and your budget. I would say I’m that one pain in the xxx client that is candid about anything and everything and love to negotiate numbers....these two always find a way to meet half way so it’s fair to both parties, hard to find valued dealers like that and that’s why these guys have earned my business for life. More

Nice Experience Jose was extremely nice and helpful. I told him what exactly I was looking for and he made all the process a nice and smooth experience. . I am very Jose was extremely nice and helpful. I told him what exactly I was looking for and he made all the process a nice and smooth experience. . I am very happy and satisfied with my Qx60. More

Great experience!! Joe Evangelista was amazing!!! He thoroughly explained the car and it was the best test ride we had. We test drove a Mercedes and a BMW...I fell in Joe Evangelista was amazing!!! He thoroughly explained the car and it was the best test ride we had. We test drove a Mercedes and a BMW...I fell in love with my INFINITI Qx50!!! Ask for Joe!! You won’t be disappointed!! More

Perfect CPI buying experience Came in to look at a CPO 2016 QX50 as a first car for our daughter. The car was in almost new condition. Joe Evangelista took the time to explain the Came in to look at a CPO 2016 QX50 as a first car for our daughter. The car was in almost new condition. Joe Evangelista took the time to explain the vehicle functionality to us especially all the safety systems. No pressure atmosphere, It was a great and easy purchase experience. More

Service - UGH Scheduled an appointment online for some services. Selected "Loaner Vehicle" and put in the comments to please confirm loaner vehicle. I work long hou Scheduled an appointment online for some services. Selected "Loaner Vehicle" and put in the comments to please confirm loaner vehicle. I work long hours, I cannot sit in a dealer for hours while my car is being serviced. A loaner is a necessity, as it is for most people. No call to confirm, so I reach out to them. "No loaner available for your appointment" even though I scheduled a appointment based on loaner availability. Let it slide. Next appointment comes up, SAME EXACT THING HAPPENS. I schedule with a dealer little further away, they text me back within 5 minutes confirming I will have a loaner waiting for me while my car is being serviced. Why Faulkner Infiniti would make me pick an appointment a week further out based on loaner availability, then tell me they do not have one. What happens if I just showed up - I would be stuck and would have missed work. Sad, because this is my 4th Infiniti and the dealer an extra 10 miles away will get my business from now on. The customer experience doesn't stop when I buy the car. The service experience is what makes people come back to a dealer over and over again due to that long lasting sense of customer service. More