INFINITI of Willow Grove

Faulkner Infiniti Blatant Dishonesty In Our View This dealership people are trained very well, Kevin Rogers the General Manager in my view is a master manipulator, he will smile at you, shake your ha This dealership people are trained very well, Kevin Rogers the General Manager in my view is a master manipulator, he will smile at you, shake your hand and turn around and do all he can to make the dealership profitable at your expense. If the dealership in my view as in my case I believe made a mistake, they don't care and I think it is simple they don't want to pay for the mistake they made. I purchased a vehicle to me that wasn't as described and within minutes of leaving the dealership I knew the vehicle was in need of a repair, and Pat Haggarty the used car manager indicated to me that they would take care of it, even promising to send me a check for the repair. It has been almost a year and I am still waiting on that check. Kevin Rogers GM was made aware that the check wasn't received..... If you purchase a vehicle even if it is certified it is a good idea according to Consumer Reports, Edmunds and Kelly Blue Book to have an independent mechanic review it. Faulkner Infiniti has a D- rating with the Better Business Bureau. They in my experience infer on their website and when in person that at the end of the day, they will take care of any issues, but when issues come up Kevin Rogers who is the General Manager, to me acted as if he cares but found by his actions my experience it seemed to me his only goal was to make money for the dealership. I get that but what I don't get is expecting a customer to take a loss for something the customer didn't do and offer not even an apology and trying to upcharge another vehicle to trade for this one. In fact, Faulkner offered to trade in the vehicle but the only caveat is I would have to spend thousands more than retail for the very vehicle they told me the best deal was $47,988. According to Kevin Rogers it was fast and easy, well the book value was much less for retail and when they put the vehicle they were going to have me buy to get out of this problem vehicle they put it on their site for $45,000!!! I might have paid $45,000 or slightly below that for the retail value of the vehicle (still would have suffered losses) but they weren't interested in that. See in these deals what they can do according to Edmunds and others is make it look like they are given you a great deal for the trade in, but upcharge you on retail prices. But to me it is disturbing when at the end of the day, they promise to take care of you and trade the vehicle but set up a deal that seems to me like pure gouging to myself and my wife. Being a luxury car buyer I expected more than how I was treated. I contacted Infiniti Consumer Affairs and the Attorney General. Now we are going to court on August 06th. To me this isn't the Infiniti car experience I signed up for whatsoever. More

Awesome Experience - 1st Time Leasing Couldn't have asked for a better experience with these folks. We are first time leasers and Joseph Evangelista, our saleman, was very accommodating in Couldn't have asked for a better experience with these folks. We are first time leasers and Joseph Evangelista, our saleman, was very accommodating in every aspect of our visit. He listened explicitly to what I wanted in a vehicle, was asked to drive different vehicles and let him know what I enjoyed about each one and together we were able to determine the best fit for my needs. He was truly exceptional. Ended up leasing a 2019 QX60 which is absolutely beautiful. I waited a week for the perfect combination of color that I wanted and they delivered!!! I'm so excited to have had such a wonderful experience at this dealership. More

Sales experience Great repeat sales experience with Fred Poole. He should be the one to see for your next new Infiniti. Fred is very knowledgeable, friendly and will Great repeat sales experience with Fred Poole. He should be the one to see for your next new Infiniti. Fred is very knowledgeable, friendly and will get you a great Infiniti. More

They can find a way to solutions. I got a new car which was nice. Had some questions in the beginning but these guys know how to settle things. I will definitely spread a good word abo I got a new car which was nice. Had some questions in the beginning but these guys know how to settle things. I will definitely spread a good word about them More

Zero Customer Service Leased a new Q50s and while I love the car and its performance, my experience with this dealer left a lot to be desired. I was very quick and easy to Leased a new Q50s and while I love the car and its performance, my experience with this dealer left a lot to be desired. I was very quick and easy to make the deal, prepared to sign the lease with exactly what I needed and the salesman did not provide any service at all. I left the dealership to get my daughter from school on time, and the salesman promised to come to my home to over the features of of the vehicle. This never happened. I called to schedule a time and he never got back to me. Also, I traded in my previous vehicle and was told the rear sun visors for my children would be returned to me and this never occurred. The inspection stickers expired two month after I left the lot with the vehicle, this has never happened to me with a new car. When I called to inquire about this, I was not treated professionally by the woman in charge of this and she never called me back. Most recently, my daughter and I hit a pothole and the front tire went flat. When I checked to see if there was a spare or donut, there was none. I was never made aware of this by the dealer and this seems like something important to tell your customers; especially those like myself with small children and expecting a child. When you pay $55,000 for a car, you expect a donut unless you are told otherwise, or told about features of the tires that allow you to drive on them flat, which we were not. I will certainly seek another Infiniti dealer in the future. More

Great Experience at Faulkner Infiniti I bought two new 2018 QX60’s last week from there. Our sales associate Dana was awesome! All of the mangers were outstanding! I love the vehicles and I bought two new 2018 QX60’s last week from there. Our sales associate Dana was awesome! All of the mangers were outstanding! I love the vehicles and the service we received from them! They have made me a lifelong buyer! I would recommend them to anyone!! More

HORRIBLE AND DISHONEST My sales consultant was excellent, but the general managers and financial manager I dealt with were dishonest about the APR% I was receiving, they cha My sales consultant was excellent, but the general managers and financial manager I dealt with were dishonest about the APR% I was receiving, they changed my paperwork as far as me being the primary instead off my wife, and then I was told by the finance manager that if I didn't like the rate I could refinance but had to wait 3 months to do so (which is a lie) since another manager told me from their dealership that I could refinance right away. I wouldn't recommend dealing with this dealership at all. Also they ran 2 hard inquiries on my credit, which made no sense. More

Happy customer Went to this dealerships to look at a Infiniti after years of driving Lexus vehicles I had enough of their products meet with Stacy Internet Manager g Went to this dealerships to look at a Infiniti after years of driving Lexus vehicles I had enough of their products meet with Stacy Internet Manager great asset was able to help me referred me to Phil Polite who became my sales representative another great experience very helpful with my request found a QX50 that was just the right fit for my needs then turned me over to Joe Bauerle Finance Director who handle all the details for the lease his knowledge and expertise was superb than was turn over to Nicole Landis Finance Manager who handled all the paper work to a tee was able to drive my new QX50 home that evening in closing Its a great dealership to go to the staff is excellent made me feel as part of the family from entering to leaving thanks guys and girls for making it happen we love the QX50 best choice I made in a long time a new Infiniti customer for life at Faulkner More

Bad Post Sale Customer Service They are great until you have paid and taken the delivery, but after that you are history. Apparently, they don't believe in repeat customers. I bo They are great until you have paid and taken the delivery, but after that you are history. Apparently, they don't believe in repeat customers. I bought a certified QX60 a couple of months ago.. At the time of delivery I did not realize that the wheel lock key way was missing. When I contacted them recently, they refused to do anything about it. When asked if they can at least arrange to remove the wheel locks and replace them with regular nuts, I was told that they will get back to me but nobody did, neither did they bother returning my calls. Any dealer worth their salt would have taken care of the issue, but no such luck with this dealer More

Great quality service Great quality service I take my car to Willow grove Faulkner infinity Because I know that the work on my car will be done right and to my satisfa Great quality service I take my car to Willow grove Faulkner infinity Because I know that the work on my car will be done right and to my satisfaction....Quality service friendliness and appreciation for what they do is why I go there More