INFINITI of Willow Grove

Nice Experience Jose was extremely nice and helpful. I told him what exactly I was looking for and he made all the process a nice and smooth experience. . I am very Jose was extremely nice and helpful. I told him what exactly I was looking for and he made all the process a nice and smooth experience. . I am very happy and satisfied with my Qx60. More

Great experience!! Joe Evangelista was amazing!!! He thoroughly explained the car and it was the best test ride we had. We test drove a Mercedes and a BMW...I fell in Joe Evangelista was amazing!!! He thoroughly explained the car and it was the best test ride we had. We test drove a Mercedes and a BMW...I fell in love with my INFINITI Qx50!!! Ask for Joe!! You won’t be disappointed!! More

Perfect CPI buying experience Came in to look at a CPO 2016 QX50 as a first car for our daughter. The car was in almost new condition. Joe Evangelista took the time to explain the Came in to look at a CPO 2016 QX50 as a first car for our daughter. The car was in almost new condition. Joe Evangelista took the time to explain the vehicle functionality to us especially all the safety systems. No pressure atmosphere, It was a great and easy purchase experience. More

Service - UGH Scheduled an appointment online for some services. Selected "Loaner Vehicle" and put in the comments to please confirm loaner vehicle. I work long hou Scheduled an appointment online for some services. Selected "Loaner Vehicle" and put in the comments to please confirm loaner vehicle. I work long hours, I cannot sit in a dealer for hours while my car is being serviced. A loaner is a necessity, as it is for most people. No call to confirm, so I reach out to them. "No loaner available for your appointment" even though I scheduled a appointment based on loaner availability. Let it slide. Next appointment comes up, SAME EXACT THING HAPPENS. I schedule with a dealer little further away, they text me back within 5 minutes confirming I will have a loaner waiting for me while my car is being serviced. Why Faulkner Infiniti would make me pick an appointment a week further out based on loaner availability, then tell me they do not have one. What happens if I just showed up - I would be stuck and would have missed work. Sad, because this is my 4th Infiniti and the dealer an extra 10 miles away will get my business from now on. The customer experience doesn't stop when I buy the car. The service experience is what makes people come back to a dealer over and over again due to that long lasting sense of customer service. More

LONG TIME INFINITI CUSTOMER I'm a long-time Infiniti driver. I just took delivery of my fifth Infiniti over the last 10 years. Faulkner doesn't play games. They give you their I'm a long-time Infiniti driver. I just took delivery of my fifth Infiniti over the last 10 years. Faulkner doesn't play games. They give you their best deal from the start. My sales associate, Tom Vile, is the best. I'm also impressed they don't try to "up-sell" you with warranty coverage you don't need. They review your agreement, ask a few questions, and suggest coverage that fits your needs. Their service department is excellent. Easy on-line scheduling, great communication, and they provide loaner vehicles if needed. More

Joe Evangelista Helped me out alot Great dealership and very friendly. the care salesmen work with you in oder for you and them to leave satisfied. I highly recommend seeing Joe Evange Great dealership and very friendly. the care salesmen work with you in oder for you and them to leave satisfied. I highly recommend seeing Joe Evangelista More

Made car-buying a pleasure Thaddeus Meyers and Nicki Landis were just great to work with. I appreciate their patience and professionalism. Faulkner is fortunate to have people Thaddeus Meyers and Nicki Landis were just great to work with. I appreciate their patience and professionalism. Faulkner is fortunate to have people like this as the face of their organization. More

Great car buying experience We had a great experience with this dealership! Extremely professional, knowledgeable and friendly staff. We called ahead and they had vehicles ready We had a great experience with this dealership! Extremely professional, knowledgeable and friendly staff. We called ahead and they had vehicles ready for test drive when we arrived. The purchase process was streamlined and we had our new car in less than an hour! More

Greatest Experience I have purchased many cars in the past but my experience at Faulkner Infiniti of Willow Grove was the best experience by far!!! From the moment i walk I have purchased many cars in the past but my experience at Faulkner Infiniti of Willow Grove was the best experience by far!!! From the moment i walked in the door i need I made the right decision. Very professional, respectful and knowledgeable. Tad Myers and Rob Berardi was the BEST!!!! They made my experience a very pleasant one. More

New car purchase After my initial frustration with a sales rep not returning my emails I discovered he was no longer with the dealership. Upon returning to test drive After my initial frustration with a sales rep not returning my emails I discovered he was no longer with the dealership. Upon returning to test drive another vehicle I was connected with Jose (Molina) who walked my wife and I through the car functionality and handed us the keys to test drive ourselves (he was juggling another customer at the same time). This was perfect for us - we were able to drive somewhere, park, check out the seating alignments and cameras, etc. before returning to the dealership. Prior to concluding our visit we asked Jose for their best price so as to not waste our time or his going back and forth haggling. We received what we consider a very fair price. After driving some other vehicles we returned to Jose to purchase the QX-60. Everything went exactly as he told us it would. More