INFINITI of Willow Grove

DO NOT BUY ANYTHING FROM FAULKNER INFINITI OF WILLOW GROVE! We had to get Infiniti Consumer Affairs involved to get our certified preowned Q60 repaired that FAULKNER INFINITI of Willow Grove sold us! We GROVE! We had to get Infiniti Consumer Affairs involved to get our certified preowned Q60 repaired that FAULKNER INFINITI of Willow Grove sold us! We bought a "certified preowned" Q60 about 1 month ago. After a couple of days of driving, my husband noticed a vibration on the highway and the soonest appointment we could get was at another Infiniti dealer. The techs noticed that both of the front rims were bent and one of the undercarriage covers was half missing, however, there was no damage to the tires, indicating to the techs that the damage to the wheels was caused before the tires got replaced and before we purchased it. In other words, the vehicle was sold as "certified" with bent wheels and replaced tires. My husband called FAULKNER INFINITI of Willow Grove and their "solution" was for him to see "some guy," a random mechanic who's a friend of the manager, to straighten the wheels at my husband's cost. We then contacted Infiniti Consumer Affairs for a more sensible solution. Infiniti Consumer Affairs handled it as you would expect from a luxury car manufacturer - with courtesy, respect, integrity, and thoroughness. The person from Consumer Affairs who handled the claim, through due diligence, resolved the issue to get the wheels replaced, which is the proper course of action on a certified pre-owned Infiniti. The car will receive two new front wheels, no thanks to FAULKNER Infiniti of Willow Grove. As a family, we will continue to buy Inifinitis (and Nissans) going forward, as that is my husband's preference. As often as my husband trades, we will buy another one soon - JUST NOT AT FAULKNER INFINITI OF WILLOW GROVE! A big thank you to the guys at Infiniti in Franklin, Tennessee, and to the folks at Infiniti of Ardmore who are our regular Infiniti dealer who we trust 100%. IF YOU ARE LOOKING FOR AN AWESOME CAR - GET A Q50 OR Q60, JUST NOT FROM FAULKNER INFINITI OF WILLOW GROVE! More

Kevin Rogers and team are amazing Best experience in car Kevin Rogers and team are amazing Best experience in car purchasing I would definitely recommend to anyone purchasing a new vehicle. Tom Vile was i Kevin Rogers and team are amazing Best experience in car purchasing I would definitely recommend to anyone purchasing a new vehicle. Tom Vile was incredible as well More

Tom Vile was extremely knowledgeable , accommodating and a pleasure to work with. Car shopping can be stessful, but not at Faulkner. I would definitely recommend . a pleasure to work with. Car shopping can be stessful, but not at Faulkner. I would definitely recommend . More

Joe Evangelista was very helpful in making my choice of vehicles to accommodate my needs. We had a very good experience with our sales representative who explained and answered all of our questions. The s vehicles to accommodate my needs. We had a very good experience with our sales representative who explained and answered all of our questions. The salesman suggested if I had additional questions about all the technical features to feel free to contact him or return. Couldn't be happier with my purchase! More

I am pleased as a returning customer because of the excellent customer service, safe environment, and a superior car. I would highly recommend Faulkner Infiniti. excellent customer service, safe environment, and a superior car. I would highly recommend Faulkner Infiniti. More

Very good experience with our salesman, and he was able to answer any questions that we had. After leaving I had follow question that I was able to have answered by a phone conversation. to answer any questions that we had. After leaving I had follow question that I was able to have answered by a phone conversation. More

Great experience, seamless. This is my second infiniti purchase from Faulkner. Every person I have encountered was personable and professional. Will be coming back again. purchase from Faulkner. Every person I have encountered was personable and professional. Will be coming back again. More

Blaze Hewitt helped us select an Infiniti QX50. He listened to what we were looking for and nailed it. He is very knowledgeable and efficient. Our time was valued and the staff was friendly and acco listened to what we were looking for and nailed it. He is very knowledgeable and efficient. Our time was valued and the staff was friendly and accommodating. Overall, an excellent experience. More

Tony Lemma was excellent to work with. He was professional, knowledgeable, friendly and listened to what I was looking for. I highly recommend his service. professional, knowledgeable, friendly and listened to what I was looking for. I highly recommend his service. More

Joseph M. of Willow Grove, PA gave his expertise on Infiniti’s and answered every question I had. He was extremely professional and to the point with my needs. Joseph is an excellent asset to your dea Infiniti’s and answered every question I had. He was extremely professional and to the point with my needs. Joseph is an excellent asset to your dealership. More