INFINITI of Willow Grove

Have been leasing from Infinity of Willow Grove now Faulkner for 20 years. Great cars great service nice people especially Frank and Tom in sales Faulkner for 20 years. Great cars great service nice people especially Frank and Tom in sales More

I purchased a new Q50. The process was smooth and pleasant. Tom, my salesperson, is informative and knowledgeable about the car. It is not my first car purchased with Tom. pleasant. Tom, my salesperson, is informative and knowledgeable about the car. It is not my first car purchased with Tom. More

Kevin the GM, Joe the Used Car Manager, and the finance team helped me out in a great way today as I purchased a great low mileage vehicle for an astounding price and they gave me a warranty for a very low team helped me out in a great way today as I purchased a great low mileage vehicle for an astounding price and they gave me a warranty for a very low low price. Having owned Infiniti's before, their service department is top notch; other dealerships' service departments don't even compare. This was a win/win for both the dealership who treated me especially well as a loyal customer, as well as for me, who trusts and highly regards all of the individuals at this dealership. Hats off to all of them, and I implore you to buy and/or get service from them anytime you need it. You will never be disappointed or be treated any less than fairly. More

Tom Ville is very friendly, professional, knowledgeable and courteous. The dealership is very clean with good customer service. They are doing a good job despite COVID 19 restrictions. Most importantly, th and courteous. The dealership is very clean with good customer service. They are doing a good job despite COVID 19 restrictions. Most importantly, the prices are fair and overall experience is very pleasant. I bought my first new Infiniti QX60 and got a fair value for my trade in. I am looking forward to buying another one soon. Thank you Tom and team Infiniti of Willow Grove!! Keep it Up. More

DO NOT BUY ANYTHING FROM FAULKNER INFINITI OF WILLOW GROVE! We had to get Infiniti Consumer Affairs involved to get our certified preowned Q60 repaired that FAULKNER INFINITI of Willow Grove sold us! We GROVE! We had to get Infiniti Consumer Affairs involved to get our certified preowned Q60 repaired that FAULKNER INFINITI of Willow Grove sold us! We bought a "certified preowned" Q60 about 1 month ago. After a couple of days of driving, my husband noticed a vibration on the highway and the soonest appointment we could get was at another Infiniti dealer. The techs noticed that both of the front rims were bent and one of the undercarriage covers was half missing, however, there was no damage to the tires, indicating to the techs that the damage to the wheels was caused before the tires got replaced and before we purchased it. In other words, the vehicle was sold as "certified" with bent wheels and replaced tires. My husband called FAULKNER INFINITI of Willow Grove and their "solution" was for him to see "some guy," a random mechanic who's a friend of the manager, to straighten the wheels at my husband's cost. We then contacted Infiniti Consumer Affairs for a more sensible solution. Infiniti Consumer Affairs handled it as you would expect from a luxury car manufacturer - with courtesy, respect, integrity, and thoroughness. The person from Consumer Affairs who handled the claim, through due diligence, resolved the issue to get the wheels replaced, which is the proper course of action on a certified pre-owned Infiniti. The car will receive two new front wheels, no thanks to FAULKNER Infiniti of Willow Grove. As a family, we will continue to buy Inifinitis (and Nissans) going forward, as that is my husband's preference. As often as my husband trades, we will buy another one soon - JUST NOT AT FAULKNER INFINITI OF WILLOW GROVE! A big thank you to the guys at Infiniti in Franklin, Tennessee, and to the folks at Infiniti of Ardmore who are our regular Infiniti dealer who we trust 100%. IF YOU ARE LOOKING FOR AN AWESOME CAR - GET A Q50 OR Q60, JUST NOT FROM FAULKNER INFINITI OF WILLOW GROVE! More

Kevin Rogers and team are amazing Best experience in car Kevin Rogers and team are amazing Best experience in car purchasing I would definitely recommend to anyone purchasing a new vehicle. Tom Vile was i Kevin Rogers and team are amazing Best experience in car purchasing I would definitely recommend to anyone purchasing a new vehicle. Tom Vile was incredible as well More

Tom Vile was extremely knowledgeable , accommodating and a pleasure to work with. Car shopping can be stessful, but not at Faulkner. I would definitely recommend . a pleasure to work with. Car shopping can be stessful, but not at Faulkner. I would definitely recommend . More

Joe Evangelista was very helpful in making my choice of vehicles to accommodate my needs. We had a very good experience with our sales representative who explained and answered all of our questions. The s vehicles to accommodate my needs. We had a very good experience with our sales representative who explained and answered all of our questions. The salesman suggested if I had additional questions about all the technical features to feel free to contact him or return. Couldn't be happier with my purchase! More

I am pleased as a returning customer because of the excellent customer service, safe environment, and a superior car. I would highly recommend Faulkner Infiniti. excellent customer service, safe environment, and a superior car. I would highly recommend Faulkner Infiniti. More

Very good experience with our salesman, and he was able to answer any questions that we had. After leaving I had follow question that I was able to have answered by a phone conversation. to answer any questions that we had. After leaving I had follow question that I was able to have answered by a phone conversation. More