
INFINITI of Warwick
Warwick, RI
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My service coordinator was a nice guy and obviously competent. On my last service which was an oil change and software upgrade he told me it would take 1 1/2 hrs and I had reserved a loaner for the da competent. On my last service which was an oil change and software upgrade he told me it would take 1 1/2 hrs and I had reserved a loaner for the day. I brought the loaner back in 2 hours and my car was still not done. It took an additional 1 1/2 hrs to complete the service. The explanation I was given that if someone takes a loaner you lose your priority and place in line at the dealership. If I had waited for my car it would had taken 1 1/2 hrs vs the 3 1/2 hrs it actually took. I would suggest communicating this to your customers so their expectations are set before they accept a loaner More
I have been a customer of Infiniti for over 5 years! I have received nothing but best service from all of the sales consultants, service department and the manager. I am also looking to purchase my next v have received nothing but best service from all of the sales consultants, service department and the manager. I am also looking to purchase my next vehicle very soon! More
Service department always gets my sevice completed with no problems!!! Besides Infiniti being a great vehicle the Service Department is great!!! no problems!!! Besides Infiniti being a great vehicle the Service Department is great!!! More
Paul was very friendly, accommodating, and prompt. He spent time ,along with Steve Romju, hooking up my phone to Apple Play and explaining how to use different features in my car. The service was quick a spent time ,along with Steve Romju, hooking up my phone to Apple Play and explaining how to use different features in my car. The service was quick and efficient. I was very satisfied. Ron and Sergio were also very helpful on previous service appointments. More