INFINITI of Valencia

Pleasant Experience This was my first service with Parkway Infinity. The online appointment booking process was quick and easy (I prefer that over calling in). Gerald was This was my first service with Parkway Infinity. The online appointment booking process was quick and easy (I prefer that over calling in). Gerald was very nice, helpful and had my car ready to go right on time. Kathy was also very friendly and helped ensure the check out process when picking up my car was easy. More

Never fails!!! Today I had my car serviced by Gerald(as always) and he never fails to do an amazing job!! He is so kind and gets the work done excellently. Gerald ex Today I had my car serviced by Gerald(as always) and he never fails to do an amazing job!! He is so kind and gets the work done excellently. Gerald explains everything very well and clearly for me to understand and suggests deals that can save me a lot of money! Also, after the service is done you will have to pay with Kathy, which she is an amazing person as well! She's really friendly and gets her job done fast and accurately! Overall the service at infiniti parkway is fast and easy. I never felt like I was lost or left hanging like some other dealers I have been too! I never leave parkway infiniti without a big smile! More

Parkway Infiniti in Valencia, CA is by far the best car sales dealership I have ever worked with. Everyone was very nice and actually cared about customer service first. Larry (in sales) was the person I'v sales dealership I have ever worked with. Everyone was very nice and actually cared about customer service first. Larry (in sales) was the person I've been working with the past week before coming down to buy my car. I'm from Northern Cali. and went down south to get my car because the make model and package I wanted had none up here. I posted my request on the Infiniti website and Larry called me with an overall outstanding service! Thank you! More

On 6-27-13, I took my car in for service and every employee I came in contact with exemplified the highest quality of service. The time it took for the service was not long and the price charged was employee I came in contact with exemplified the highest quality of service. The time it took for the service was not long and the price charged was very reasonable. One employee, Gerald Wheeler, the Assistant Service Manager, had gone out of his way to provide the best service there can be. From his scheduling an appointment to bring my car in for an oil change, to drop off, to his explaining the service required, to pickup, he was a pleasure to deal with. He, and all the employees, from the man who worked the assessory counter who made sure fresh coffee was available for me, to the woman at the cashier counter, they all were personable, efficient, and courteous. More

I have given the great rating all across the board because my experience at ParkWay Infiniti has always been exceptional. From my purchase experience to my service needs they have exceeded my expecta because my experience at ParkWay Infiniti has always been exceptional. From my purchase experience to my service needs they have exceeded my expectations and are a prime example in the definition of customer service. More

I had been looking for an infiniti QX56 for a while online (but started to late and the inventory quicly started to dwindle). When I made an inquiry regarding a vehicle at Parkway, Wes responded promp online (but started to late and the inventory quicly started to dwindle). When I made an inquiry regarding a vehicle at Parkway, Wes responded promptly with all the information I needed about the vehicle. The interaction was professional and friendly. He was knowledgable and didn't pressure me. The deal Wes offered beat the price of all other deals that I had seen for the same vehicle (price/year/features). I live more than 350 miles from Parkway infiniti but the experience with such a professional, friendly salesman, and of course the best deal, had me ready to make that drive. I even reserved our rental car for the drive! That's how secure I felt and happy I was with the experience with Wes. I know I would not have been willing to make that drive had I been dealing with a high pressure, rude salesperson like I did at another dealership. In any case, It turned out that the vehicle became available in my #1 color choice and a later model, right around the corner from my house. Though I did not ultimately buy from Parkway, I thought that was no reason not to recommend them. Afer all, part of buying a car is the approach dealers take. I believe any person would have a positive experience with this dealership and get a great deal! Christina, More

Barry and Shaun where extremely helpful in my purchase of my Infiniti G37s, amazing in every aspect. They work hard to help me find the right car and financing options. I never been to a dealer were the peop my Infiniti G37s, amazing in every aspect. They work hard to help me find the right car and financing options. I never been to a dealer were the people care so much for your satisfaction until I went to this dealership. I will say that my future business and referrals will go to them. Thank you very much. More

Recently (Aug 2011) my wife and I purchased a (2008-2010) Infiniti EX35 Journey. Originating with David Ahn, our sales consultant, following through with the Sales and Finance Managers, our buying experience Infiniti EX35 Journey. Originating with David Ahn, our sales consultant, following through with the Sales and Finance Managers, our buying experience was exceptional within every stage of the car buying process from the initial greeting - to test driving - to follow-up - to price negotiation – to deal closing – to close-out follow-up. One of the differences between my experience with Parkway Motorcars and other local dealers was that their selling culture was genuinely courteous and sincere, expressing an attitude of gratitude for a new customer relationship that might extend into the future (high customer satisfaction with retention in mind). Yes, their business is to sell cars and maximize profits, which is similar endeavor that extends to other aspects of our lives - to persuade others of our interests and maximize our benefits. However, the negotiation phase was fair, transparent, congenial and compromising. As a buyer, you’ve got to do your homework, communicate an agreeable attitude and present your offer with reasonable justification. It can be a win-win scenario, which means both parties agree to a price. More

I appreciated that Barry went out of his way to get the car in that the lcoation of the car was in another city. Also the car was damaged upon delivery of the car and Parkway made sure the car looked br car in that the lcoation of the car was in another city. Also the car was damaged upon delivery of the car and Parkway made sure the car looked brand new. More

Great experience. Despite the fact that there are 2 other Infiniti dealers closer to my home, Michael Roth at Parkway offered a competitive price and was far friendlier than the other sales managers I spoke Infiniti dealers closer to my home, Michael Roth at Parkway offered a competitive price and was far friendlier than the other sales managers I spoke to. Ken was also a pleasure to work with. You can't go wrong dealing with these salespeople. More