INFINITI of Valencia

Cheated at service department I purchased a used Infiniti M35 from another dealer. About a month into ownership, the brakes were shuddering. Took it to Infiniti of Valencia. The I purchased a used Infiniti M35 from another dealer. About a month into ownership, the brakes were shuddering. Took it to Infiniti of Valencia. They said that in addition to the brakes, the driver's chair was coming lose from the frame of the vehicle, the drive belts where broken and just flapping around inside, and fan shroud was broken. This would cost me $2,400 to fix. I didn't have that kind of money and so I had them fix the brakes only. I took the vehicle to a non-dealership mechanic. He agreed that the fan shroud was lose, but he took out the drive belts and showed me that they were not broken at all, just a bit cracked--they definitely wouldn't have been "flapping around". He also said that he could find nothing wrong with the driver's seat. Will not be taking my vehicle back to Infiniti of Valencia, even though there is no other Infiniti dealership in my area. More

Outstanding service from service department As always, Gerald provided very helpful and friendly guidance and got the repair work I needed done on time. From my initial experience buying the car As always, Gerald provided very helpful and friendly guidance and got the repair work I needed done on time. From my initial experience buying the car at Parkway to multiple service visits, I have always found Parkway staff to be reliable, pleasant and competent to deal with. This is a dealership I trust, which is something I can't say about everyone I've encountered in the past. One of the dealership's best assets is Kathy, who answers the phone and handles payments. It's amazing that someone could make such a positive impression in these roles, but she manages to do it (even though I didn't get the cookies others have mentioned). More

Always a great experience I have been going to Parkway Infiniti for years and have always been treated fairly and professionally. Gerald Wheeler is typically my service advisor I have been going to Parkway Infiniti for years and have always been treated fairly and professionally. Gerald Wheeler is typically my service advisor and he has always been very accommodating and fair with my repairs. He was recently on vacation, and Michelle stepped up and didn't miss a beat. All was good, and gets even better when Kathy offers me freshly baked cookies and a smile when its time to pay! More

service on my car Gerald was very professional and made me feel like family and dealing with him was a pleasure he have a great attitude and he knows his business he is Gerald was very professional and made me feel like family and dealing with him was a pleasure he have a great attitude and he knows his business he is a Good Man, he make your visit a plus when you come to the dealer He is the man in my eye, and Kathy she is a star she has a good heart and she is very friendly. her smile lights up the place and she is pretty also (smile)***** she is down to earth she is the real deal in my book,, More

Great Experience Kathy is always great with her hospitable attitude. Her fresh baked cookies are a winner! My car was ready in a reasonable time while waited. Kathy is always great with her hospitable attitude. Her fresh baked cookies are a winner! My car was ready in a reasonable time while waited. More

Great people Kathy makes checking out a lot of fun. She had baked cookies. Also met MIchelle Moore for the first time and was very impressed. Gerald Wheeler has Kathy makes checking out a lot of fun. She had baked cookies. Also met MIchelle Moore for the first time and was very impressed. Gerald Wheeler has been my guy for years and is always first rate. The service guys should get more cash when we buy another car... More

great customer service Went in to the parts department on saturday jay was friendley and gave me a great price for my parts. Kathy had a smile that made my day and fresh bak Went in to the parts department on saturday jay was friendley and gave me a great price for my parts. Kathy had a smile that made my day and fresh baked cookies. will go back again! More

Excellent as Always I originally drove extra distance to this dealership over others because of the superb online reviews, and I have never been disappointed. I will keep I originally drove extra distance to this dealership over others because of the superb online reviews, and I have never been disappointed. I will keep coming back! Always a great customer service experience from Gerald and Kathy. More

Wonderful Service This is my third Infinity and I have always taken my cars here. Booking appointments is a breeze and the service people are professional and friendly. This is my third Infinity and I have always taken my cars here. Booking appointments is a breeze and the service people are professional and friendly. I would never take my cars anywhere else! More

Pleasant experience I knew what I wanted for a car before going to the dealership. Lou was great and had all information I needed and took care of everything. Even let us I knew what I wanted for a car before going to the dealership. Lou was great and had all information I needed and took care of everything. Even let us compare a 2011 model versus the new 2015 model. Kathy had freshed baked cookies for us while we did paperwork. Overall had a great experience More