INFINITI of Valencia

SCAMMERS. STAY FAR AWAY. I WOULD NEVER WRITE A REVIEW, BUT THIS HAS TO BE SAID TO PROTECT THE NEXT PERSON THINKING THEY BOUGHT A GOOD CAR, ESPECIALLY WOMEN. THEY SOLD ME A DAMAGED 2017 Q60, AND IN THE WO BUT THIS HAS TO BE SAID TO PROTECT THE NEXT PERSON THINKING THEY BOUGHT A GOOD CAR, ESPECIALLY WOMEN. THEY SOLD ME A DAMAGED 2017 Q60, AND IN THE WORDS OF SALES MANAGER ERIK “UNSAFE CAR” (REAR SUSPENSION DAMAGE THAT NOT EVEN THEIR MECHANIC COULD FIX). I WENT TO 3 CAR PROFESSIONALS, MECHANIC, BODY SHOP AND TIRE ALIGNMENT AND THEY ALL SAID IT WAS DAMAGED AND I EVEN PROVIDED PAPERWORK THAT SHOWED PROOF. THEN BROUGHT IT BACK TO THE DEALERSHIP WHERE THEY TOLD ME THEY CHECKED IT TWICE (WHILE TRYING TO SAY MAYBE I DID IT, WHEN I BOUGHT ON A FRIDAY NIGHT AND RETURNED BY TUESDAY) + BROUGHT THE FIRST MECHANIC OUT TO ASSURE ME I WAS WRONG SINCE HE CHECKED IT, AND THE 3RD TIME FINALLY THE SECOND MECHANIC ADMITTED IT WAS DAMAGED AFTER I WAS BACK THERE WATCHING THEM “CHECK” THE CAR. TO WHICH I WAS FINALLY REFUNDED, OBVIOUSLY. PLUS IT WAS MISSING A SPARE TIRE AND DIDN’T HAVE RUN FLAT TIRES AS STATED BY THE SALES ASSOCIATE. ALSO, THE WHOLE FRONT AND PASSENGER SIDES HAD BEEN REMOVED AND REPAINTED AND WAS NOT STATED AT TIME OF PURCHASE- WAS TOLD THERE WAS A SMALL SCRATCH THAT HAD BEEN REPAINTED. PLUS FINANCE DEPT- BEN- SAID I COST THEM 4K WHICH IS INSANE BASED ON WHAT I WAS PUT THROUGH AND WASN’T MY FAULT, BECAUSE I HADDDD TO RETURN IT!!!! SO RUDE AND DISGUSTING. RAY WAS THE ONLY HELPFUL ONE TO MAKE SURE I GOT MY REFUND AFTER THEY WOULD NOT PAY ME THE DAY OF AND HAD TO UBER ME AN HOUR HOME. TRULY THE WORST EXPERIENCE EVER. WANT TO NOTE- THEY WILL TRY TO TELL YOU IF YOU DIDN’T “PAY FOR THE OPTION TO RETURN” THEN YOU CAN’T, EVEN WITHIN 2 DAYS. WHICH SHOWS WHAT KIND OF PLACE THIS IS. More

This dealer has provided me and my family with the worse car dealership experience ever. They had another customer and myself negotiating pricing for the same car at the same time. Stay away from this peopl car dealership experience ever. They had another customer and myself negotiating pricing for the same car at the same time. Stay away from this people, they give the Infiniti brand a bad name and reputation. Very unprofessional. More

first of all I don’t like to write bad reviews. since I got a very bad experience I’ll have to warn you before you making any mistakes decisions to purchase /lease a car from this dealership. From the mom got a very bad experience I’ll have to warn you before you making any mistakes decisions to purchase /lease a car from this dealership. From the moment you signed a contract your done ! No service no return phone calls. Highly recommend to check if you receiving exactly the model you’re looking for with all the accessories and the features they promised because you will get a different car but it will be impossible to replace it after you sign the contract More

Very happy with the service, my car was done the same day and the issue was taken care of ,Gerald made sure the job was covered under warranty and so I didn't have to pay one penny. and the issue was taken care of ,Gerald made sure the job was covered under warranty and so I didn't have to pay one penny. More

QUICK AND GREAT SERVICE gOT AN OIL CHANGE AND A TIRE BALANCING , JEFF WAS AWESOME, THEY HAVE FRESH COOKIES. FRESH GROUNDED COFFEE , AND THEY GAVE ME A FREE DETAIL gOT AN OIL CHANGE AND A TIRE BALANCING , JEFF WAS AWESOME, THEY HAVE FRESH COOKIES. FRESH GROUNDED COFFEE , AND THEY GAVE ME A FREE DETAIL More

Rude service Don't go to Valencia Infinity to buy your car. Very rude service. Highly recommend not to buy your car here.... Never in my life had this kind of serv Don't go to Valencia Infinity to buy your car. Very rude service. Highly recommend not to buy your car here.... Never in my life had this kind of service. I called in many times for call back, but never returned my call so I had to go there to talk about my problem. So I went there and told what my problem was, and this sales manager and service manager guys told me to just return my car with laughter in their face.... Is this foreal? Don't go to Valencia Infinity. Everyone deserves better service. More

Provided great service for years Over the years we have owned six Infiniti vehicles. We currently own three. The service has always been outstanding. The cars are kept in tip-top c Over the years we have owned six Infiniti vehicles. We currently own three. The service has always been outstanding. The cars are kept in tip-top condition and they work is done on time at a fair price. They are good about telling me what needs to be done and what can be deferred. I have also purchase four new cars from this dealer. No hassle and great pricing. More

Cheated at service department I purchased a used Infiniti M35 from another dealer. About a month into ownership, the brakes were shuddering. Took it to Infiniti of Valencia. The I purchased a used Infiniti M35 from another dealer. About a month into ownership, the brakes were shuddering. Took it to Infiniti of Valencia. They said that in addition to the brakes, the driver's chair was coming lose from the frame of the vehicle, the drive belts where broken and just flapping around inside, and fan shroud was broken. This would cost me $2,400 to fix. I didn't have that kind of money and so I had them fix the brakes only. I took the vehicle to a non-dealership mechanic. He agreed that the fan shroud was lose, but he took out the drive belts and showed me that they were not broken at all, just a bit cracked--they definitely wouldn't have been "flapping around". He also said that he could find nothing wrong with the driver's seat. Will not be taking my vehicle back to Infiniti of Valencia, even though there is no other Infiniti dealership in my area. More

Outstanding service from service department As always, Gerald provided very helpful and friendly guidance and got the repair work I needed done on time. From my initial experience buying the car As always, Gerald provided very helpful and friendly guidance and got the repair work I needed done on time. From my initial experience buying the car at Parkway to multiple service visits, I have always found Parkway staff to be reliable, pleasant and competent to deal with. This is a dealership I trust, which is something I can't say about everyone I've encountered in the past. One of the dealership's best assets is Kathy, who answers the phone and handles payments. It's amazing that someone could make such a positive impression in these roles, but she manages to do it (even though I didn't get the cookies others have mentioned). More