INFINITI of Valencia

Walked in and was greated by Ray Boroumand, the Sales Manager. He welcomed me to his store. The entire purchase process went smoothly, from start to finish! Best experience I ever had buying a car. Would Manager. He welcomed me to his store. The entire purchase process went smoothly, from start to finish! Best experience I ever had buying a car. Would recommend all my family and friends to come see Ray Boroumand at Infiniti of Valencia. Happy customer! More

AUTO DEALERSHIP POTENTIAL FRAUD ALERT! I recently moved to Valencia, CA and had to switch car dealerships for service. With the Infiniti of Valencia shop being less than 10 minutes from m I recently moved to Valencia, CA and had to switch car dealerships for service. With the Infiniti of Valencia shop being less than 10 minutes from my house, it seemed like a no brainer to take my G37x there. After the first visit for a simple oil change, I was hit with a $4k plus repair proposal. To be honest this is typical of most dealerships in LA but I guess I thought it would be different now that I’m in the suburbs. They WILL find stuff to sell you regardless of whether you actually need it or not. Questionably I think some mechanics actually create their own work…that’s how they stay working and make their money by the way. This is exactly why I have struggled finding a service department I can trust in LA. Anyway, I stated I would schedule to do the repairs at a later date when I could budget for them. Low and behold, (like clockwork) 2 weeks after I left the dealership, one of the connectors to the hoses they had proposed to replace, broke while my car was idling. Coincidence?!?! I think not. I truly believe that they either A. Manipulated the part so that it would fail. B. Touched the part during inspection which caused the failure. That being said, I had the vehicle towed back to the dealership and asked for a quote to repair the car. After some quick research online, I expected a maximum price of $300-$400. $30 in parts and less than 2 hours for labor at $100/hour. WELL I WAS MISERABLY WRONG!! I was quoted just OVER $1,000. After I picked my jaw up off the floor, I went to autozone and purchased the connector that “failed” for $4.99. To give the dealership a second chance and avoid another tow, I pleaded with the service department to only repair the $5 connector and provide a more realistic price. Again, I was quoted “a reduced price” of $800 which included “required” new hoses. I made a final plea to have them only repair the car not change all hoses and was finally given a price of aprox $515. I think they just wanted me out of there. I felt trapped. My car was broken down and I wouldve had to pay for another tow so I caved. After this terrible but typical LA Infiniti experience, not only will I never go back to Infiniti of Valencia for service, the new vehicle that I was preparing to buy…nah, I’ll go elsewhere too. Note to all potential service customers…you’re going to get ripped off here. Your oil change will turn into a massive repair if not now…sooner or later. Find a dealership you can trust. This isn’t one of them!!! More

Best service and best staff and dealership I will recommend all my family and friends thank Ken and all staff recommend all my family and friends thank Ken and all staff More

We visited several dealerships as we had narrowed our search to a handful. Sonny is the one who helped us from the get go and he listened to everything we wanted and most importantly what we did not want search to a handful. Sonny is the one who helped us from the get go and he listened to everything we wanted and most importantly what we did not want. He was able to answer all of our questions without trying to "sell us" the vehicle. He really took the time to help us get the information we needed in order to make the best decision for us. Go and ask for Sonny, you wont regret it! Also Ray (sales manager) and Giovanny were awesome in helping us close the deal, the whole team just comes together to help each other and most importantly YOU! More

Had a dispute But they took care of it. No I know they do care about their customers. I would do business with Infinity of Valencia anytime. No I know they do care about their customers. I would do business with Infinity of Valencia anytime. More

The employees were kind and knowledgeable about our car. They took the time to answer all of our questions. When the part they ordered, turned out to be the wrong part, they gave us a rental car for the nig They took the time to answer all of our questions. When the part they ordered, turned out to be the wrong part, they gave us a rental car for the night. The rental got us talking about getting a new Infinity. This dealership cares about its costumer’s. Great job! More

Everyone is very professional and knowledgeable. Gabriela was nice and explained what my car needed. Gabriela was nice and explained what my car needed. More

I came in and drive away with Infiniti QX50. My experience with Ray Boroumand Sales Manager at this dealership is exceptional. I came in and asked for what I desired and Ray was able to deliver My experience with Ray Boroumand Sales Manager at this dealership is exceptional. I came in and asked for what I desired and Ray was able to deliver exact that! The process was smooth from start to finish. I have worked with Ray for a few years and everytime has been an absolute pleasure. I recommend many family and friends to him and will continue to support the professionalism, excellent customer service, and product knowledge he carries in his role from near or far. Best dealership in the state!!!! Thank you Ray and team. 6 stars!!!! More