INFINITI of Valencia

Armin in Services was a very friendly & helpful guy. I’ll make sure to always book with him going forward. I’ll make sure to always book with him going forward. More

Ray the manager was perfect in his customer service. He was very hospitable, and curious. He took care in making me feel very comfortable. He was very hospitable, and curious. He took care in making me feel very comfortable. More

Great service by good people as always. The continue to provide a high level of service The continue to provide a high level of service More

Gabby is the best when it comes to servicing my vehicle. I look forward to my service appointments. I look forward to my service appointments. More

We had an amazing experience purchasing our vehicle. Ray and Gonzalo were amazing! They both went above and beyond to meet our customers needs. The process was quick and we will recommend this dealer to Ray and Gonzalo were amazing! They both went above and beyond to meet our customers needs. The process was quick and we will recommend this dealer to friends and family. Great inventory, amazing customer service, no mark ups and fast process. Thank you! More

Excellent dealership. Last 6 cars have come from Infiniti of Valencia. Ray Boroumand is a fantastic Sales Mgr who is kind, thoughtful and does not pressure. Over the yea Last 6 cars have come from Infiniti of Valencia. Ray Boroumand is a fantastic Sales Mgr who is kind, thoughtful and does not pressure. Over the years I've recommended Infiniti of Valencia to a number of friends who have had excellent experience there, too. More

Always there to service my car or answer questions when I need them. Friendly helpful service. need them. Friendly helpful service. More

Took my vehicle for an exhaust rattling issue. Was told it was due to my transmission. I pains over $8000 for a new transmission, clutch and other services, but it didn’t fix the original issue I Was told it was due to my transmission. I pains over $8000 for a new transmission, clutch and other services, but it didn’t fix the original issue I took it in for, which was an exhaust rattling More

Walked in and was greated by Ray Boroumand, the Sales Manager. He welcomed me to his store. The entire purchase process went smoothly, from start to finish! Best experience I ever had buying a car. Would Manager. He welcomed me to his store. The entire purchase process went smoothly, from start to finish! Best experience I ever had buying a car. Would recommend all my family and friends to come see Ray Boroumand at Infiniti of Valencia. Happy customer! More

AUTO DEALERSHIP POTENTIAL FRAUD ALERT! I recently moved to Valencia, CA and had to switch car dealerships for service. With the Infiniti of Valencia shop being less than 10 minutes from m I recently moved to Valencia, CA and had to switch car dealerships for service. With the Infiniti of Valencia shop being less than 10 minutes from my house, it seemed like a no brainer to take my G37x there. After the first visit for a simple oil change, I was hit with a $4k plus repair proposal. To be honest this is typical of most dealerships in LA but I guess I thought it would be different now that I’m in the suburbs. They WILL find stuff to sell you regardless of whether you actually need it or not. Questionably I think some mechanics actually create their own work…that’s how they stay working and make their money by the way. This is exactly why I have struggled finding a service department I can trust in LA. Anyway, I stated I would schedule to do the repairs at a later date when I could budget for them. Low and behold, (like clockwork) 2 weeks after I left the dealership, one of the connectors to the hoses they had proposed to replace, broke while my car was idling. Coincidence?!?! I think not. I truly believe that they either A. Manipulated the part so that it would fail. B. Touched the part during inspection which caused the failure. That being said, I had the vehicle towed back to the dealership and asked for a quote to repair the car. After some quick research online, I expected a maximum price of $300-$400. $30 in parts and less than 2 hours for labor at $100/hour. WELL I WAS MISERABLY WRONG!! I was quoted just OVER $1,000. After I picked my jaw up off the floor, I went to autozone and purchased the connector that “failed” for $4.99. To give the dealership a second chance and avoid another tow, I pleaded with the service department to only repair the $5 connector and provide a more realistic price. Again, I was quoted “a reduced price” of $800 which included “required” new hoses. I made a final plea to have them only repair the car not change all hoses and was finally given a price of aprox $515. I think they just wanted me out of there. I felt trapped. My car was broken down and I wouldve had to pay for another tow so I caved. After this terrible but typical LA Infiniti experience, not only will I never go back to Infiniti of Valencia for service, the new vehicle that I was preparing to buy…nah, I’ll go elsewhere too. Note to all potential service customers…you’re going to get ripped off here. Your oil change will turn into a massive repair if not now…sooner or later. Find a dealership you can trust. This isn’t one of them!!! More