INFINITI of Valencia

Bought a used JX 35 we love it. Problem is it came with 2 key fobs, and only one was programmed to our vehicle. They offered to reset the fob to our SUV as a courtesy for 1/2 price Problem is it came with 2 key fobs, and only one was programmed to our vehicle. They offered to reset the fob to our SUV as a courtesy for 1/2 price which is still gonna cost us $115. I think if I buy a car off of a dealership lot with 2 fobs, I shouldn’t have to pay $115 to get them both to work. More

My name is Stoney Burke and I’m a 72 year old retired Vietnam Veteran. I bought a 2018 Nissan Rouge on March 14th from a young salesman by the name of Gonzo Ruiz. I originally was just going to look at Vietnam Veteran. I bought a 2018 Nissan Rouge on March 14th from a young salesman by the name of Gonzo Ruiz. I originally was just going to look at the vehicle, evaluate it along with 3 other cars at different dealerships the next day. Because of this young man’s professionalism, knowledge and especially the respectful way he treated me, I decided to buy this car from him. He has a positive attitude and thrust for knowledge that exudes wisdom beyond his years. The Rouge was everything I was looking for and at a very reasonable price. I want to thank Infiniti of Valencia for the experience, and for taking advantage of this exceptional salesman. Continue on with your education Gonzo and don’t give up your interest in history. There is no telling how far you will go in life. A +++++ More

My wife and son went in and fell in love with one of their cars. They agreed on a price and terms, then went to financing to complete the purchase. About 4 pages into signing, the financing manager pull their cars. They agreed on a price and terms, then went to financing to complete the purchase. About 4 pages into signing, the financing manager pulled out an extended warranty for $3500 and said to sign. My wife asked where this came from and the finance manager asked, "The salesmen didn't tell you about this?" and left the room. When he came back, he removed the warranty charge but said that they were going to charge $1400 for an alarm (that we never ordered nor wanted) and $400 for door guards. My wife said that no one had mentioned these charges before sitting in finance. The finance manager said it is a mandatory fee and that they won't remove it. An hour after leaving, we got a call saying that they would drop the price $200. I complained to the general manager and never heard back. Avoid this dealer if you value your wallet. There are other dealers in Southern California that don't surprise you with hidden and mandatory add-on fees in finance. More

Great service from beginning to end! Ray Boroumand, the Sales Manager made the purchase process so easy! He gave my a great offer on my trade-in that I was happy with. I couldn't me more Ray Boroumand, the Sales Manager made the purchase process so easy! He gave my a great offer on my trade-in that I was happy with. I couldn't me more happy with my new Infiniti! I recommend everyone to see Ray Boroumand at Infiniti of Valencia. You won't be disappointed! The whole team was awesome! More

This place has great staff that actually care and will take the time to help you with not only your needs but also help you understand what your car needs to be driving safely on the road take the time to help you with not only your needs but also help you understand what your car needs to be driving safely on the road More

was very professional and reliable service advisor. timely manner respectable people and secure service. Indeed recommend timely manner respectable people and secure service. Indeed recommend More

Very efficient but if you ask for a loaner, you're in for an argument. an argument. More

Very professional and expedient work done on my vehicle, I will come back whenever I need service I will come back whenever I need service More

I really enjoyed the service and customer service at this dealership, everyone is very friendly dealership, everyone is very friendly More

I have been taking my car to Infiniti of Valencia service department for over 20 years. There is another Infiniti dealer closer to my home, but I drive out of my way to go to Valencia. The service departme department for over 20 years. There is another Infiniti dealer closer to my home, but I drive out of my way to go to Valencia. The service department is friendly, trustworthy and honest. That's why I keep coming back! More