INFINITI of Thousand Oaks

I recently purchased a brand new M37S. After bringing it home, I noticed some scratches and discolorations on the bumper. They said no problem, just bring it in and we'll fix it free. After getting it back, home, I noticed some scratches and discolorations on the bumper. They said no problem, just bring it in and we'll fix it free. After getting it back, I noticed more discolorations and scratches (new ones). They said no problem, they'll fix it (again). I got the car back (again), the sales manager Victor Garcia wanted to be present to make sure it's all perfect. Some of the scratches and discolorations were still there! His first remarks were "that's the best we can do". I'ts not even fixed! I became irate and started to say I wish I never bought this car and wanted to return it. Victor replies by storming off and says "get the proper paper work" to return the car. I never heard from him again and the GM hasn't even called to apologize or alleviate the problem. So I was forced to call their consumer affairs department to get my problem fixed. Let's not forget that I haven't owned this car for more then 2 weeks. I had to send pictures to consumer affairs to get further action, I'm waiting for a reply. Oh, I forgot to mention this is my second time calling consumer affairs on them. The first was because I wanted to order a spoiler for my car. They gave me a price for the parts and labor but I wasn't sure at that time. So after speaking with my wife, she agreed I could buy it. So I called back and they gave me a different price for both parts and labor! The guy who gave me the price said he thinks he gave me a price on a different spoiler (there's only one they offer). He doesn't call me back, so I call and he gives me a different price but not the same as the first time. So now I've been given 3 different prices for the same part and labor. So that's when I called consumer affairs and they handled it for me. But I just got my car back today and the spoiler isn't even on good! The ends are coming off! This was the biggest purchase of my life and I'm completely regretting it. Don't make the same mistake as me, go somewhere else and buy a car. More

I purchased a car from IofTO and less than 2 days later I came to find out that the run on the window was broken and they didn't disclose it. Called the dealer and they said to bring it in.. I did so, and pa came to find out that the run on the window was broken and they didn't disclose it. Called the dealer and they said to bring it in.. I did so, and paid for my own rental car because they refused to give me a loaner. Two days later picked up the car only to find out they didn't do JACK.. same broken runner, the mechanic just tried to push it back into place. After calling them, they told me they had to order the part and to come back in a week and they'd give me a loaner to make up for the inconvenience. At 5pm the evening before I was supposed to drop off my car in the morning, they notify me that now they're NOT giving me a loaner because they decided they didn't want to. So I had to pay for a rental again AGAIN. The kicker is that after 2 visits they have still failed to fix a $59 part, but have now cost me $400 in rental cars. Avoid this dealership at all costs. More

Julio is great to work with. He is always very friendly and looking out for my best interest when it comes to parts and service. I feel I can trust the recommendations he provides and the work is always t and looking out for my best interest when it comes to parts and service. I feel I can trust the recommendations he provides and the work is always top notch. Val at the service desk is great to work with also. She is very helpful and friendly. More

After being contacted by the general manager Donna Williams and Brad who saw my poor review of my experience at their dealership, she called me and wanted to see if she could turn around my bad review Williams and Brad who saw my poor review of my experience at their dealership, she called me and wanted to see if she could turn around my bad review. She made sure I was well taken care and I was able to go home with a car and a much better opinion of that dealer. Thank you, Donna, John, Jim, Kevin and Mark and the guy (didn't get his name) who prepped the car right before closing. Thumb's up for this team! More

Scott Murphy is an excellent and knowledgeable salesman. My husband and I walked into the dealership and was greeted professionally with an introduction of his name and a handshake. He showed us the cars we My husband and I walked into the dealership and was greeted professionally with an introduction of his name and a handshake. He showed us the cars we were interested in and allowed us to test drive each one ! Yes, he was also a live tutorial with all the facts of each car we drove. His knowledge of the navigation system , stereo, I pod, engine, speed, trunk space, etc. is exceptionally impressive. Scott is also a very patient man and kept a smile with respect towards us at the final sale of our new G 37 Sport sedan which is fully loaded. Not only did we get a great deal , we experienced a genuine , kind, and honest Infiniti saleman; Scott Murphy. He should be named as Employee of the month and receive a big bonus for his efforts. Will we buy again? Yes. Hopefully Scott will still be working at Infiniti Thousand Oak. The Ingels Family More

Scott Murphy is an excellent and knowledgeable salesman. My husband and I walked into the dealership and was greeted professionally with an introduction of his name and a handshake. He showed us the cars we My husband and I walked into the dealership and was greeted professionally with an introduction of his name and a handshake. He showed us the cars we were interested in and allowed us to test drive each one ! Yes, he was also a live tutorial with all the facts of each car we drove. His knowledge of the navigation system , stereo, I pod, engine, speed, trunk space, etc. is exceptionally impressive. Scott is also a very patient man and kept a smile with respect towards us at the final sale of our new G 37 Sport sedan which is fully loaded. Not only did we get a great deal , we experienced a genuine , kind, and honest Infiniti saleman; Scott Murphy. He should be named as Employee of the month and receive a big bonus for his efforts. Will we buy again? Yes. Hopefully Scott will still be working at Infiniti Thousand Oak. The Ingels Family More

Matt is the man!! I really need not say anymore. He has helped me buy my 4th car. This guy knows his Infiniti's inside and out. Matt was able to show me how to pair my bluetooth phone unlike the my previ helped me buy my 4th car. This guy knows his Infiniti's inside and out. Matt was able to show me how to pair my bluetooth phone unlike the my previous BMW dealership, who just said it's easy follow the instructions. Rock on!! COD 5 is on the way......Thanks Matt!!! More

Bought a 04 G35 from these guys after being referred by CarsDirect to the Fleet department. I had visited this dealer before walking in the front door and was slimed by the usual sales slime. The fleet guy CarsDirect to the Fleet department. I had visited this dealer before walking in the front door and was slimed by the usual sales slime. The fleet guys were totally different. Everything was up front. They let me test drive all the cars I was interested in, found me the car with the options I wanted, gave me a great deal even showing me the invoice and the extra dealer incentive (got the car for below invoice). Dennis and Luciano were very nice. Since I was coming from the fleet department the finance guys were totally straight up with me and no games. All in all a pleasant experience. The service department has been pretty good too. I will probably by another car from these guys. More

I LOVE THIS DEALER I WOULD PURCHASE ANOTHER CAR !!!! I LOVE THIS DEALER I WOULD PURCHASE ANOTHER CAR !!!! THANK YOU VERY MUCH :) I LOVE THIS DEALER I WOULD PURCHASE ANOTHER CAR !!!! THANK YOU VERY MUCH :) More

I bought a used car here. Bob Levy, the salesman who sold me the car, turned out to be the stereotypical scheming "car salesman", leaving an unpleasant feeling after dealing with him. He was annoying d sold me the car, turned out to be the stereotypical scheming "car salesman", leaving an unpleasant feeling after dealing with him. He was annoying during negotiations, and if I hadn't wanted that particular car, I'd have not dealt with him. I was also promised the second remote key to the car (this remote key costs $300); but then after the sale, that was conveniently forgotten. He started telling me stories about why they still might have to contact the previous owner to get a key (??), and telling me to talk to other employees of the dealership. Very tacky. Whether they lost (or even never had) the key was not my concern; I was promised a second key, and they failed to deliver. After two months, they finally simply said "Sorry - you aren't going to get your other key. Good-bye." Bottom line: be cautious about doing business with Infiniti of Thousand Oaks, and avoid dealing with Bob Levy at all costs. More