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INFINITI of Tampa

Tampa, FL

4.5
584 Reviews

4600 N Dale Mabry Hwy

Tampa, FL

33614

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Showing 584 reviews

December 21, 2024

No morals here! ! Scammed me and through me into a lease!! Don’t Buy HERE More

by Mastrototaro6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Peyinghaus, Carlos Lima
December 21, 2024

All About the Sale, No morals here ! ! Buyer Beware read the fine PRINT Please!! I had bought a car in 2020 . I paid for Elite Warranty that was 2700. On 11/22/24 Car*** Li** called me an More

by Mastrototaro6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Peyinghaus , Alex Glickman, Carlos Lima
December 18, 2024

The customer service at Infiniti of Tampa Bay has declined since 2020. I just purchased my third Infiniti and I will not use them unless I have to. My vehicle started having problems in front of thei More

by Dr B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike English
Dec 21, 2024 -

INFINITI of Tampa responded

Thank you for sharing your feedback. We're truly sorry to hear about your experience. Excellent customer service should be a standard, especially when you're seeking assistance during an unexpected vehicle issue. It’s disappointing that you were not promptly attended to and that transportation options were unavailable, leading to inconvenience. We would be happy to speak with you further about this experience and hopefully restore your faith in us. Please contact me at your convenience. Alex Glickman, General Manager, 813-694-1579

Dec 22, 2024 -

INFINITI of Tampa responded

Thank you for sharing your feedback. We're truly sorry to hear about your experience. Excellent customer service should be a standard, especially when you're seeking assistance during an unexpected vehicle issue. It’s disappointing that you were not promptly attended to and that transportation options were unavailable, leading to inconvenience. We would be happy to speak with you further about this experience and hopefully restore your faith in us. Please contact me at your convenience. Alex Glickman, General Manager, 813-694-1579

December 17, 2024

The service advisor was absolutely amazing. Kept me communicated throughout the whole process. The vehicle was done in a timely manner. They even offered a loaner while we were waiting. More

by robjobmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin service advisor
December 15, 2024

It took me two calls to get a human, but once I did, Mike handled my call and service perfectly. The car was done when promised. More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike English
December 13, 2024

The service was amazing and very fast. Everyone was very informed and friendly. Best car buying experience ever! More

by Bell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam abdel, Alex Brown
December 13, 2024

The services is always greater than good. Mr. Mike Engles has the best customer service. More

by Felicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike English
December 11, 2024

Every time I need service on my QX 30, I make an appt. With Brent Tatum and he takes care of everything for me. He is so thorough and very professional- it is a pleasure and I really appreciate it More

by Wmekol44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Tatum
December 10, 2024

Brent is a great service manager. He communicates throughout the process and is a pleasure to work with on our QX80. More

by lee.breard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
December 08, 2024

All staff very nice, helpful, and accommodating especially my sales rep. Good inventory. I would recommend this dealership. More

by jstout2507
Recommend Dealer
Yes
Employees Worked With
Fernando Hackenhaar (sales 5 star)
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