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INFINITI of Tallahassee - Service Center

Tallahasee, FL

3.9
165 Reviews

165 Reviews of INFINITI of Tallahassee - Service Center

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September 27, 2019

Great responsive and listens to issues SERVICE WRITER WAS GREAT JEPT ME INFORMED AND ESTIMATE WAS RIGHT ON THE MONEY. GREAT JOB. SCOTT WAS GREAT TO WORK WITH.HONORED MY EXTENDED WARRANTY More

by BLKBLZR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Futch
Oct 07, 2019 -

INFINITI of Tallahassee responded

Thank you for the 5 Star Review! We are very happy to know Scott was able to provide you a Truly Exceptional Experience!

September 26, 2019

Awesome service all the time Whenever I come here at Infiniti they’re always very friendly and gives great service! Kiddos to the entire service staff. I’ll always come here More

by NLING71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lanier, Scott Futch, Dylan Lanier
Oct 07, 2019 -

INFINITI of Tallahassee responded

Wonderful Review! Thank you so much for your feedback and kind words. We look forward to serving you for many years!

September 23, 2019

Prompt service and all around great experience! Because I went to 3 Infiniti dealers down south Florida area and not one could tell me what was going on with my car. I took it to Infiniti Tallahasse More

by Mrs. Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad the master tech, David Lanier, Scott Futch, Aaron Bowser
Oct 07, 2019 -

INFINITI of Tallahassee responded

Thank you for the Outstanding Review! Chad is a Huge asset to our Tallahassee INFINITI team! We are Grateful he was able to provide you Truly Exceptional service that you deserve with your INFINITI!

September 23, 2019

Armada brake job David was very professional, he was able to look up a quote that I had received a few months ago and get parts needed for my repairs to get done on a More

by WADEMIKE95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lanier
Oct 07, 2019 -

INFINITI of Tallahassee responded

Thank you for the Great Review! You were definitely in good hands by David taking care of you, he always goes above and beyond!

September 21, 2019

Pissed Entered the center for a simple oil changed and departed with a damaged hood. Where is the customers consideration or safety. The tech felt in not dee More

by MAXWELL.CYNTHIA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Futch
Oct 07, 2019 -

INFINITI of Tallahassee responded

We appreciate your feedback and apologize you did not feel you had Truly Exceptional service visit. Unfortunately the hood does have 2 latches and 1 of them did get worn out over time. This is a wear and tear type occurrence and was not something that is covered by warranty.

September 19, 2019

Excellent service! Excellent customer service! I had my car serviced there. They are fast, friendly, reasonably priced and great communicators. I scheduled online and re More

by HALLEY VAN ASTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Futch
Sep 20, 2019 -

INFINITI of Tallahassee responded

Thank you So Much for the Great review! We are very pleased to hear you received a Truly Exceptional visit with us!

September 17, 2019

Should have, could have done more I brought my car here for an oil change and was given some recommendations. One Of those recommendations were to have the same dealer different locati More

by LOVETARONDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Futch
Sep 17, 2019 -

INFINITI of Tallahassee responded

We do apologize for any miscommunication. Your advisor was actually trying to save you the cost of repair by recommending your vehicle be taken to the Nissan dealership. Since your vehicle is a Nissan product and not an INFINITI product, only the manufacturer would be able to provide warranty coverage. It does sound like you were able to speak with a manager at Nissan and will have it looked at this week.

September 16, 2019

Great job. I was pleased with the service provided on my Infiniti. I was warmly greeted in a professional manner. Scott explained the work that was being perform More

by SAMANGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Futch
Sep 16, 2019 -

INFINITI of Tallahassee responded

Thank you for the Great Review! We appreciate that Scott was able to assist you in every way! We value you as a loyal client and look forward to serving you for many years!

September 10, 2019

The customer service experience is always exceptional. The service manager has always been very helpful and would always go out of his way to make sure that my experience is a good one! Mr. Futch is extre More

by SIVAD587
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Futch
Sep 11, 2019 -

INFINITI of Tallahassee responded

Thank you for the Great Review! We are Very pleased to know that Scott takes exceptional care of you!

September 05, 2019

Excellence, & Very Courteous Staff Excellence ,& Very Satisfied ,Trusted my Vehicle to be serviced & Asked for adequate & dependable job service. & got an A appropriate diagnostic & I w More

by PBARKLEY05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken "Coach" Desotell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Markus Brockman, Will Drake, Terrance Haywood, Michael Bellow, Aaron Bowser
Sep 10, 2019 -

INFINITI of Tallahassee responded

Thank you for the Great Review! We are very pleased that you had a Wonderful experience!

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