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INFINITI of Tallahassee - Service Center

Tallahasee, FL

3.9
165 Reviews

165 Reviews of INFINITI of Tallahassee - Service Center

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January 25, 2023

Carl was sweet, I appreciated that he he called, me about my vehicle even when he was off duty. More

by Helenahogans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Feb 09, 2023 -

INFINITI of Tallahassee responded

Thank you for the Great review and feedback about your experience with Carl!

August 22, 2022

The service department down not keep you updated on your vehicle. I had to call for a status update each time. More

by sajata77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
Aug 28, 2022 -

INFINITI of Tallahassee responded

Thank you for the feedback and we appreciate your honesty. We are grateful that the quality of work as well as the customer service and friendliness were spot on. Your overall experience, however, is our top priority and our team should have stayed in touch with you prior to your vehicle being completed.

June 16, 2022

Very professional, friendly and polite to customers. Always checking on customers to see if they need anything. More

by malloryella49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Futch
Jun 26, 2022 -

INFINITI of Tallahassee responded

Thank you for the 5-star review! We are happy to hear Scott Futch our Service manager was able to provide you with outstanding service. We appreciate you taking the time to share your experience and look forward to serving you for many years.

May 11, 2022

Waiting for service to be rendered on my vehicle is not a hassle because the waiting area is clean and relaxing. I get to monitor the progress on my vehicle in the waiting area via the tv monitor and when se More

by Portia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
May 29, 2022 -

INFINITI of Tallahassee responded

Thank you for the Outstanding review! We appreciate your feedback and are happy to hear we have been able to provide you with a Truly Exceptional experience.

March 06, 2022

The service representatives in the service department of Infiniti are exceptional. They are friendly, down to earth and accommodating. They make every effort to go above and beyond while you wait. Mr. Futch More

by Pleased Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Futch
Dec 07, 2022 -

INFINITI of Tallahassee responded

Thank you for the Great Review! We appreciate your business and are happy to have you in the Kraft INFINITI family!

January 17, 2022

Overall experience was fair. The service representative was professional. Price for service and labor was fairly priced More

by trumph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember the other guy name. , Scott Futch
Feb 11, 2022 -

INFINITI of Tallahassee responded

Thank you for your feedback, we appreciate you taking the time to share your experience!

December 25, 2021

I can tell they care about the service provided. My issues were addressed even though I had to go back a 2nd time. More

by Con.goldson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Bowser
Dec 27, 2021 -

INFINITI of Tallahassee responded

We appreciate the opportunity to keep your vehicle running smoothly! We are always here for you.

October 26, 2021

Great service by a friendly welcoming staff. Will definitely go back to get my car serviced. More

by HSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Futch
Oct 26, 2021 -

INFINITI of Tallahassee responded

Thank you for choosing us to service your INFINITI. We appreciate your business and your comments.

September 11, 2021

The dealership's employees are very polite and helpful. The actual building is very clean. The bathroom was clean as well. Great experience and snacks. More

by angela.sheard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Futch
Sep 14, 2021 -

INFINITI of Tallahassee responded

Thank you so much!

June 10, 2021

I have a fully loaded QX80 and always receive the best in customer service. Everything from the initial sale to the routine maintenance has been hassle free. More

by Abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kraft Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hutchings
Jul 13, 2021 -

INFINITI of Tallahassee responded

We appreciate your business! Your comments are greatly appreciated. Janice Gibson, General Sales Manager

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