INFINITI of Tallahassee - Service Center

Service We came in for a oil change they had us in and out with out any problems and also a free car wash . Great valet service. We came in for a oil change they had us in and out with out any problems and also a free car wash . Great valet service. More

Not happy with their service dept I brought my car in for its regular service and asked to check the hatch because it didn't stay up. They quoted $330 to change the struts. My son in l I brought my car in for its regular service and asked to check the hatch because it didn't stay up. They quoted $330 to change the struts. My son in law ordered the struts for $53 and took literally 2 minutes to change them! I also had a burned out blinker that they changed. 2?weeks later my headlight was out. I brought it to the Auto a Super Service store to change it and was told that when the blinker was changed the headlamp wasn't snapped back into place and was burning into the reflective plastic and could have caught fire! I called and left a message for the service manager and didn't hear back from him. But I also no longer get their emails advertising specials. I Gus's that's how they deal with complaints! More

Poor service I've had two bad experiences with simply trying to get an oil change. In November I made ano appointment and when I arrived they had no record of my a I've had two bad experiences with simply trying to get an oil change. In November I made ano appointment and when I arrived they had no record of my appointment. I had my husband follow me up there and after all of that planning I was told they would not be able to get to my car. Apparently the person who made the appointment in another city did not share the information with the Tallahassee branch. Just this week I tried once more to get an oil change and I got an appointment time for 10:20 to 10:40. When I arrived she told me that it would be at least an hour and a half because they had two cars ahead of me. Needless to say I left. They have absolutely no regard for their customer's time. To make matters worse I purchased an oil change last sumeeting with a coupon that was suppose to include 2 free oil changes. Apparently I will never be able to use them! I will NEVER purchase another Infiniti. More

Stand behind their word I have bought 2cars frm here over the last 15 years, I have an 2006 M-35 now, with only 53,000, it looks like new, never been serviced anywhere but th I have bought 2cars frm here over the last 15 years, I have an 2006 M-35 now, with only 53,000, it looks like new, never been serviced anywhere but the dealer. I got the recall for airbag on pass side, to get this done on my model car, the whole dash has to be removed, there was a problem with these dashes, over the years it's was like clay, I talk with Tim twice, he promised me if cased more damage he would replace the dash. Well it did, and Tim and Deon went out of there way, and put in a new dash, the very next week, They worked with Infinity and got it done beautifully. Thank you guys, I also put all new belts and hoses on it, great service, Infinity stood behind there product, their Represenatives went out of the way to get it done fast : Thanks Vanessa More

Great Customer Service I would like to commend Deon for his excellent customer service! Each time I visit Napleton Infiniti, Deon goes above and beyond his expectations in I would like to commend Deon for his excellent customer service! Each time I visit Napleton Infiniti, Deon goes above and beyond his expectations in assisting me with my vehicles’ needs. Great work, Good job, and Thanks! Great job also goes to Mike Stone! More

Top Notch Service at Napleton Infiniti I was in Tallahassee for business and was having trouble with my Q4. Brought it in to Napleton & Tim was quickly able to diagnose the problem as elec I was in Tallahassee for business and was having trouble with my Q4. Brought it in to Napleton & Tim was quickly able to diagnose the problem as electrical & got me back on the road in a speedy manner. Tim was so polite and the service people were very professional. More

I have a rather lengthy history of working with the Infinity dealership in Tallahassee but I must say that the two times I have visited the new dealership have been delightful. The autmosphere is pleas Infinity dealership in Tallahassee but I must say that the two times I have visited the new dealership have been delightful. The autmosphere is pleasant and the service is excelent. If it continues on this track, it will be a welcomed asset to the city. Looking forward to good future experiences. More