INFINITI of Tallahassee - Service Center

Remedied terrible NVH in Infiniti convertible top Even though Infiniti stopped making my convertible, this service dept had the experienced staff to repair it; they provided me with a loaner vehicle a Even though Infiniti stopped making my convertible, this service dept had the experienced staff to repair it; they provided me with a loaner vehicle and utilized my extended warranty as much as possible to cover necessary repairs. More

Initial Mistake Was Corrected With Class Prior to Kraft’s purchase, I bought a package of oil changes from Napleton Infiniti where it was “buy one get two free” for both my F-150 and Ford Exp Prior to Kraft’s purchase, I bought a package of oil changes from Napleton Infiniti where it was “buy one get two free” for both my F-150 and Ford Expedition. This visit was my first free one for the F-150. Upon arrival, I was told Kraft will not honor the prior deal I had purchased but would go ahead and give me one of them as good will. However, upon my complaint, the dealership has showed class and is going to honor the prior agreement. No further questions. They did the right thing and I will continue to do business with them. Their staff are very courteous and knowledgeable. More

Timely The services were good. Mr Scott checked me in for services in a courteous and professional manner. Will continue utilizing Tallahassee Infinity to The services were good. Mr Scott checked me in for services in a courteous and professional manner. Will continue utilizing Tallahassee Infinity to service my vehicle and future purchases. More

Service Infiniti of Tallahassee always provide outstanding opportunities. Scott Futch & Sidney consistently ensures that our experience is enjoyable. As a res Infiniti of Tallahassee always provide outstanding opportunities. Scott Futch & Sidney consistently ensures that our experience is enjoyable. As a result, we will definitely remain loyal Infiniti customers. More

About time a change happened Awesome experience, advisors took care of me! I would definitely recommend this place to anyone who is looking forward to a great experience with gett Awesome experience, advisors took care of me! I would definitely recommend this place to anyone who is looking forward to a great experience with getting their vehicle serviced! More

A very professional polite staff. My vehicle was serviced in a very timely manner. I feel confident that the service recommended was needed & provided. I have always used this dealersh My vehicle was serviced in a very timely manner. I feel confident that the service recommended was needed & provided. I have always used this dealership for all the recommend services & my Infinity QX70 runs as good today as the day I drove it off the lot. The only negative was the poor quality car wash provided. More

Emergency repair while traveling fro Sarasota to Ft. Worth T Driving on I-10 we suddenly had something flapping underneath the car. Luckily we were right by the Infinit dealer. Dylan immediately understood the Driving on I-10 we suddenly had something flapping underneath the car. Luckily we were right by the Infinit dealer. Dylan immediately understood the need to quickly determine the issue and got us in a bay and a mechanic to take a look. It turned out to be the undercarriage splash guard had not bee properly secured after an oil change (done by someone else). The appropriate screws and plastic fasteners were obtained and used to secure the splash guard. They then washed the car. We were back on the road traveling to Tx within 40 minutes of pulling into the Infiniti dealer. Excellent service. More

Satisfied Very satisfied with my service than I received with your company I recommend infinity for service to everyone that I know that owns an infinity Very satisfied with my service than I received with your company I recommend infinity for service to everyone that I know that owns an infinity More

Service We came in for a oil change they had us in and out with out any problems and also a free car wash . Great valet service. We came in for a oil change they had us in and out with out any problems and also a free car wash . Great valet service. More

Not happy with their service dept I brought my car in for its regular service and asked to check the hatch because it didn't stay up. They quoted $330 to change the struts. My son in l I brought my car in for its regular service and asked to check the hatch because it didn't stay up. They quoted $330 to change the struts. My son in law ordered the struts for $53 and took literally 2 minutes to change them! I also had a burned out blinker that they changed. 2?weeks later my headlight was out. I brought it to the Auto a Super Service store to change it and was told that when the blinker was changed the headlamp wasn't snapped back into place and was burning into the reflective plastic and could have caught fire! I called and left a message for the service manager and didn't hear back from him. But I also no longer get their emails advertising specials. I Gus's that's how they deal with complaints! More