INFINITI of Tallahassee

I had a very good experience at Kraft Infiniti!! I scheduled service on my Infiniti through Scott Futch. When I arrived at the scheduled appointment time, they were ready for me. Scott's estimation I scheduled service on my Infiniti through Scott Futch. When I arrived at the scheduled appointment time, they were ready for me. Scott's estimation on how long the work would take was accurate and I was out in no time. It was an extremely good experience!! More

AMAZING EXPERIENCE You are the image of what an excellent Sales Consultant should be!! The way you dress showed me that you "dress for success"! Your demeanor was outsta You are the image of what an excellent Sales Consultant should be!! The way you dress showed me that you "dress for success"! Your demeanor was outstanding! While you were inputting our information in the computer, you would stop and address us, if we started talking. Not once, did you make us feel that we were being rushed to make a deal. Your attention to us was one of a kind! We were never pressured to buy anything, we came to the dealership to look at the vehicle (that we purchased) and YOU made our experience worth the trip! I also want to thank you for taking your time to connect my phone! I know it was late, you had to be hungry, but you took the time to show me some features on the vehicle! I have to admit, that I do not like dealing with most dealerships. Past experiences have been awful to say the least! Yes, I was dreading having to talk to a sales person, but after meeting and dealing with you, there was no dread. I will definitely spread the word to friends and family. Please thank Scott for his kindness and safety measures. He insured preventable measures regarding this pandemic and we are very grateful. Again, I can't say Thank You enough! Our experience was the best we've had in purchasing a vehicle!! Sonja More

AWESOME. Awesome and Amazing are only a few words to describe my experience in buying the Infiniti QX60 this past weekend. My wife was search on the internet a Awesome and Amazing are only a few words to describe my experience in buying the Infiniti QX60 this past weekend. My wife was search on the internet and found a used Infiniti QX60 she wanted to see. I just got finished working in the yard. Without changing my clothes, we jumped in the car and went to Infiniti of Tallahassee. There we met the most amazing salesman I have every dealt with. His name is Ed Baker. Ed quickly got the keys to the car and got us off on our test drive. After the test drive he proceeded to escort us into the building to his desk. He treated us Professionally and with the most Respect during the negotiation of the purchase of the QX60. He was very Attentive thru the whole process. Now you have to understand, I am in my dirty clothes from working in the yard. He never treated me as if I couldn't afford the car and anything. He was dress very professional in a suit. He treated me as if I was wearing suit also. I will refer everyone I know to Ed Baker. This is to the Kraft Brothers: You need to do whatever it takes keep Ed Baker as an employee of Infiniti of Tallahassee. Ed Baker is the model that you need to use in hiring and training of your sales people. I would love to talk to the Kraft Bothers or anyone in management about my experience with Ed Baker. IT WAS AWESOME!!!! William More

My interactions with this dealership have been nothing but wonderful. From the receptionist to the salesperson to finance office. Everyone is so pleasant and helpful. but wonderful. From the receptionist to the salesperson to finance office. Everyone is so pleasant and helpful. More

I just bought a Lexus GX460 from Will Drake at Infiniti in Tallahassee. Super nice guy... not your typical pushy car dealer. I spoke with him 2 days ago and he had all the paperwork set up for me when I ar in Tallahassee. Super nice guy... not your typical pushy car dealer. I spoke with him 2 days ago and he had all the paperwork set up for me when I arrived. I brought my 8 month old baby and everyone was super nice and helpful... Will even baby sat and installed my car seat for me while I was at the dealership going through the finance process, detailing, etc. I can’t say enough about this guy. He’s awesome!!! More

Scott has always took care of my needs with my infinity.. With me living out of state he had my transport lined up before he told me of my car problems.. He has called to check on me to see if it was ok sin With me living out of state he had my transport lined up before he told me of my car problems.. He has called to check on me to see if it was ok since the repair.. More

Very knowledgeable & professional Convenient, excellent inventory, met our expectations; considerate of customer The salesman, Ed Baker was always available to answer questions. Doug, Convenient, excellent inventory, met our expectations; considerate of customer The salesman, Ed Baker was always available to answer questions. Doug, finance person, made the completion of the sale less stressful. More

Great customer service & efficient communication Great customer service. Diagnosed the problem fast & ordered the parts. With the efficient and quick communication, my car was fixed before the initia Great customer service. Diagnosed the problem fast & ordered the parts. With the efficient and quick communication, my car was fixed before the initial expected time. Thanks More

Amazing Very helpful. Staff in service was very friendly and very detail They explained everything clearly and made sure I had 1st class service. Thanks fo Very helpful. Staff in service was very friendly and very detail They explained everything clearly and made sure I had 1st class service. Thanks for all you do More

Excellent Service!! The staff and representatives were absolutely amazing and very in tune with our needs and expectations. I highly recommend this location and team. The The staff and representatives were absolutely amazing and very in tune with our needs and expectations. I highly recommend this location and team. The team from sales, finance, detailing, was absolutely professional and customer service was excellent. More