INFINITI of Tallahassee

Top Notch Service at Napleton Infiniti I was in Tallahassee for business and was having trouble with my Q4. Brought it in to Napleton & Tim was quickly able to diagnose the problem as elec I was in Tallahassee for business and was having trouble with my Q4. Brought it in to Napleton & Tim was quickly able to diagnose the problem as electrical & got me back on the road in a speedy manner. Tim was so polite and the service people were very professional. More

Finally own my DREAM car! When I shop for a new vehicle, especially one of luxury, I always look for someone that makes me comfortable and one who isn't pushy, but will tell yo When I shop for a new vehicle, especially one of luxury, I always look for someone that makes me comfortable and one who isn't pushy, but will tell you exactly what you need to hear. the numbers are the key, and I knew what I was getting myself into when I was walking the lot and looking at the newer QX80, and I feel like I was given the best deal possible! I'm in love with this car! And Jeremy really helped me out and stayed in contact with me throughout the whole process, even letting me know if he had any newer models or other things I would be interested in enter the lot! When it came down to it, I have my dream car and I'm very happy with the way I was treated, and the staff in whole! Great customer service, and a great experience all together! If you're looking for a new or used luxury vehicle, I would definitely say you should all start here! More

Napleton Infiniti Very friendly ,professional. Beat competition trade in quotes. Would definitely buy another car from them. Being a female I usually feel very uncomf Very friendly ,professional. Beat competition trade in quotes. Would definitely buy another car from them. Being a female I usually feel very uncomfortable going into a dealership. They were very welcoming and treated very respective. More

Stay away! They implore a bait and switch with you. Lure you in with kind actions and words, and promises, then they switch it up on you to make it work for them. I purchased a used vehicle from t Lure you in with kind actions and words, and promises, then they switch it up on you to make it work for them. I purchased a used vehicle from them in December and was told that the financing would be done through a certain bank only to have it switched to their bank of choice where I'm sure they get some sort of kick back. My bank ended up having to override the process to smooth out the issues. Oh, did I mention it took them/ their bank over 1 month to even contact me regarding the loan, only to "threaten me" by telling me if I don't get something taken care of soon then they will take the vehicle back. Wait, you screwed up the financing and then want me to fix it?? I purchased the vehicle from you, it is now your responsability as the dealer to finish financing with bank. Atleast 12 different phone calls/ emails and never could get Tia to call back, obviously avoiding me knowing the issue would cause her to have to fix something. I wish I would have read the latest reviews and avoided this dealer. Too many good dealers out there to make a $40k purchase from that actually care after the sale. More

Very dishonest. Good luck getting someone to contact you after the sale. I leased for 18 months. I had no issues with the car, but the service during and after the sale didn't exist. Be careful. after the sale. I leased for 18 months. I had no issues with the car, but the service during and after the sale didn't exist. Be careful. More

Spent an hour with Nick before I realized he was the GM of the dealership-very personable, honest and knowledgeable. Nick took time to check other inventories to find me the exact vehicle I wanted-i will r of the dealership-very personable, honest and knowledgeable. Nick took time to check other inventories to find me the exact vehicle I wanted-i will recommend all my friends to go to this dealership! More

Horrible experience from day one! Bought a used Maxima from them and felt a vibration during the test drive but they assured me it was nothing and that they would fix it no matter what. Well.......turns o from them and felt a vibration during the test drive but they assured me it was nothing and that they would fix it no matter what. Well.......turns out all 4 rims were bent beyond repair and I found out after the fact that they knew ahead of time and lied to me about it and gave me a huge run around. Nick the GM was very rude to me and treated me as if I had done something wrong, as did most of the others in the service department. After they finally replaced the rims once again my car started vibrating and making noises......turns out they put the wrong parts on while replacing the rims and messed up my roaters etc.. They never appoligized or acted as if they had done anything wrong through the entire process. The service department has not been nice or helpful at all. During the process of getting replacement rims Bob the service manager was however nice and helpful. Im afraid he is one of a kind at Napleton infiniti and does not seem to fit in with the rest. The day I took it back with complaints of vibratins and noises and they told me it was my roaters, I explained to them once again that I live an hour away but I work in Tally and cannot just leave work multiple times in a shift (I am a nurse at the hospital) and explained that i do not get off work until after 7pm...... other times I have taken my car in they have left it by the service dept. with the keys for me to pick my car up after closing. I thought this time was explained well to them and would be the same.....so I get there at 7:33pm to pick up my car and it is parked out by the road and unlocked! No keys anywhere, called inside and 1 person left inside in the showroom but service dept is closed. This one person has no idea that I am coming to get my car or where my keys are.....she takes my # and has Ryan from service dept. call me and he says someone is trying to locate my keys.........finally @ 8:15pm Ryan pulls into the parking lot driving fast and angry and runs into building and gets my keys drops them in the my hand and walks off. I ask him for an explanation as to why I have been standing in the cold and dark for 45 min after working a 12hr shift and I live 1 hr away........he says we close @ 7:30 and started to walk off. No care or concern at all! He knows I live 1 hr away, I have spoke to him multiple times.....I asked if he though that I was not comming to pick my car up that day and he said "correct". My response "so you just leave my car out by the road unlocked" his response "that was the tech, not me". Again no accountability at all! I asked him how he thought that I was suppose to drive back to perry? No response from him, no apology nothing!May I remind you that the only reason my car is in the shop is beacuse they screwed up something and my car was running horribly and vibrating and making noises and I was scared in my 1hr ride to work that my car was going to be damaged. In the end they have fixed most of the issues BUT I have had to fight for it all and have been treated horribly the whole time! All they care about is the SALE, once its done there done. I love my car because it 's beautiful, but I dread the day I stepped foot on Napleton infiniti dealership! I could have found a beautiful car somewhere else. Horrible, Horrible, Horrible! STAY AWAY!!! More

My wife and i went to Napleton Infiniti to buy a used vehicle and we test drove an SUV and sat down with Jeff and actually were having a good time until his manager Nick came in. Nick was extremely rude, vehicle and we test drove an SUV and sat down with Jeff and actually were having a good time until his manager Nick came in. Nick was extremely rude, unprofessional, and contradictory to my wife and I. He was only offering 40% of the trade in value of my truck and then told me that blue book and auto trader were wrong but yet talked about how high the blue book value of his SUV was. Once we couldn't get a deal done I asked for my keys back and he threw them back at me and then wouldn't even shake my hand. I will never do business with them again. I instead went to Coggin Nissan and spent my $31000 there. More

This dealership is exactly why car dealers are consistently considered the least respectable profession in the US and especially in Florida. The story: I sent Napleton Infiniti an online inquir consistently considered the least respectable profession in the US and especially in Florida. The story: I sent Napleton Infiniti an online inquiry regarding a 2010 Armada listed on sale on their website. I was travelling from Tampa, so I knew I needed to get certain numbers hammered out before I travelled 5+ hours to get there. I let them know I had a good trade and what I was looking for in terms of the deal. I was contacted by Cindy in their centralized call center (tip off number one). Cindy was wonderful in dealing with, we had a good conversation about what I was looking to do in terms of numbers, and reminded her that I was travelling from out of town and the deal needed to be solid before I made the trip. Cindy spoke with Jeff (the Internet sales manager) and assured me that we could work the deal with the numbers I presented. The following day I received no less than 3 email and 4 calls as my wife and I traveled to Tampa. Each time we asked if the deal we proposed was ok, and each time we were told “yes.” We arrived at the dealership and met Jeff and asked where Cindy was, as she was the one I was dealing with all along. This is when they shared that Cindy was in a call center in Kissimmee and that Jeff would close the deal with us. We took a brief test drive where Jeff proceeds to tell us about how he knows the truck as he has an interested buyer in West Virginia (red flag #2). He then also proceeds to tell us about “options” on a truck that are in fact “standard” features. This year and model Armada had only 2 “options” available, captain’s seats in the second row and a cargo net kit (red flag #3). We make it back to the dealership and sit down. Jeff starts up the PO and starts talking about our trade and how they value it so on and so forth. I see this is about to be a problem and I stop Jeff to tell him that we discussed the deal on the phone, you agreed to the trade and the price on the truck, and we needed to see a PO that reflects that on paper. Here’s where Napleton loses all creditability. They bring in Brian to talk, and Jeff disappears never to be seen again during the negotiations. Brian lowballs the trade, won’t reduce the price and comes in $7K higher than the out the door price agreed to. He then tries to back out by arguing about the payoff on our trade, yet, he clearly states he has no intention of honoring the negotiated price; trade or not. STAY AWAY FROM THIS DEALERSHIP!!!! Jeff’s job is to lure customers in off the internet and their entire operation is set up to do so. Google Napleton Infiniti complaints and all you’ll find is YouTube videos of their sales commercials. These guys are the worst!!! BTW: Cindy, you see the type of people you work for, RUUUUUNNNNNN!!!!! More

CAVEAT EMPTOR!!!!!!!!! Billy and Nick misrepresented CAVEAT EMPTOR!!!!!!!!! Billy and Nick misrepresented a 2008 Lexus LS460L as a spotless one owner. This car is a one owner but far from spotless. CAVEAT EMPTOR!!!!!!!!! Billy and Nick misrepresented a 2008 Lexus LS460L as a spotless one owner. This car is a one owner but far from spotless. There was paint work on trunk and two doors of the vehicle. The trunk was very obvious with little pits all over the top. The trunk was wet sanded to try to conceal and the clearcoat was damaged. I also was told by the Lexus dealership I do my service with that the tires don't meet specifications So please beware of this dealership. Also they have a $899 processing fee which is one of the highest in the nation. Nick Salerno is the second GM in the last six months. And when he told me the car was pristine in our first conversation and I paid wholesale for the vehicle. I knew he was going to be no help...and this has been so true. The BBB rating speaks for itself... just take a look. Update 9/24...No follow up after numerous phone calls. 9/25...I finally got thru to Nick yesterday and he put me on hold and transferred me Phillip Sollecito.Phillip told me that they were done with me because I filed with BBB and this website. I personally did not have a choice b/c of the time frame...15 days is plenty of time for someone to respond. Billy Strickland, Phillip Sollecito and Nick Salerno never called me back when I requested something be done. I received the vehicle on the 7th of Sept. and took the car to Johnson Lexus on Monday after the delivery person pointed out the trunk and the 2 doors. I called Billy S on Saturday the 8th to say I think the vehicle trunk has been painted and I needed an owner's manual. I told Billy I would call him on Monday after I went to the used car manager at Lexus and let him measure the depth of the paint. The manager told me the car had been painted on both driver side doors and the trunk. On Thursday of the same week I went to CARMAX and they gave me a report showing the same results. I also went to Triangle Collision and they point out the damage to the clearcoat and the Overspray on the Driver's side. 9/26... Please go to Ripoff Report.com and look at the former employee posting on 9/22. I want you to do your homework because I did not. They have a good social media service to cover up the poor business ethics. For example to hide complaints on YOUTUBE they put a video of the dealership in the complaints search area. This site gets nothing but 5s from customers. REALLY!!!! 9/27 I am going to have the trunk pulled to see if the car has been wrecked...still no one wants to talk! More