INFINITI of Tallahassee

Bait and switch I drove almost 50 miles to get to the dealership to see a used car. When I arrived people were nice I asked for the vehicle and they said its not here I drove almost 50 miles to get to the dealership to see a used car. When I arrived people were nice I asked for the vehicle and they said its not here its at out sister store. I SAID WHAT THEY SAID IT WAS HERE. Then the GM got involved. Hes so rude incredible that people work for this man. Sidd was probably the worst man I have ever work with, was rude to my family and hes employees. Thanks but no thanks. Never coming back. More

Poor service I've had two bad experiences with simply trying to get an oil change. In November I made ano appointment and when I arrived they had no record of my a I've had two bad experiences with simply trying to get an oil change. In November I made ano appointment and when I arrived they had no record of my appointment. I had my husband follow me up there and after all of that planning I was told they would not be able to get to my car. Apparently the person who made the appointment in another city did not share the information with the Tallahassee branch. Just this week I tried once more to get an oil change and I got an appointment time for 10:20 to 10:40. When I arrived she told me that it would be at least an hour and a half because they had two cars ahead of me. Needless to say I left. They have absolutely no regard for their customer's time. To make matters worse I purchased an oil change last sumeeting with a coupon that was suppose to include 2 free oil changes. Apparently I will never be able to use them! I will NEVER purchase another Infiniti. More

Extremely happy customer! Purchased a 2015 QX60 without ever test driving it! Kevin Overton was a great salesman and we will definitely use him again on our next Infiniti. Kevi Purchased a 2015 QX60 without ever test driving it! Kevin Overton was a great salesman and we will definitely use him again on our next Infiniti. Kevin was extremely knowledgeable and easy to work with. We enjoyed our experience and they even helped watch our kids while we did the paperwork. Would recommend Napleton Infiniti and Kevin to anyone looking to purchase a vehicle! Very satisfied customer! More

Kevin Overton is your go to salesman! I was not looking to buy an infiniti, but a suburban they had on the lot. Kevin was a huge help in getting this process done. I visited on a Sunday I was not looking to buy an infiniti, but a suburban they had on the lot. Kevin was a huge help in getting this process done. I visited on a Sunday and I came back Monday. Needless to say I bought the suburban that afternoon thanks to Kevin's ease of personality and direct communication. More

EXTENDED WARRANTY!!! I want to make this know to anyone who might have purchased an extended warranty from Napleton Infiniti of Tallahassee you might want to check and see I want to make this know to anyone who might have purchased an extended warranty from Napleton Infiniti of Tallahassee you might want to check and see if its valid. I recently took my car in because it was raining inside of my car and was shocked to know that the warranty was invalid due to the company having me to fill out the wrong form. I contacted the warranty company and was notified that the company has been aware of this problem since the sold me the warranty in June of this year. The worst part of this problem is Napleton has given me the run around about fixing my car. More

Stand behind their word I have bought 2cars frm here over the last 15 years, I have an 2006 M-35 now, with only 53,000, it looks like new, never been serviced anywhere but th I have bought 2cars frm here over the last 15 years, I have an 2006 M-35 now, with only 53,000, it looks like new, never been serviced anywhere but the dealer. I got the recall for airbag on pass side, to get this done on my model car, the whole dash has to be removed, there was a problem with these dashes, over the years it's was like clay, I talk with Tim twice, he promised me if cased more damage he would replace the dash. Well it did, and Tim and Deon went out of there way, and put in a new dash, the very next week, They worked with Infinity and got it done beautifully. Thank you guys, I also put all new belts and hoses on it, great service, Infinity stood behind there product, their Represenatives went out of the way to get it done fast : Thanks Vanessa More

Oh what a relief! It's a relief to know that there is still a car dealership out there that operates with integrity. We just left Dale Earnhart Chevrolet with a very b It's a relief to know that there is still a car dealership out there that operates with integrity. We just left Dale Earnhart Chevrolet with a very bad taste in our mouths and decided to take a look here. Paul and Tim were very up front about everything and really went above and beyond to take care of my husband and me. Not only did they get us a good deal on the car, but they also got us a very good rate on the loan. These guys are a dream team! More

Great car, great deal and great people This was my first trip to Napleton and my first Infiniti(QX60) They ordered the color we wanted and gave me a great deal on my trade, I was very p This was my first trip to Napleton and my first Infiniti(QX60) They ordered the color we wanted and gave me a great deal on my trade, I was very pleased with all the numbers. We drove it to Atlanta last weekend and it was great, drives like a luxury car and parks like a compact. Our thanks to Greg and Kirk for helping us, they have two great teams in Tallahassee, the Seminoles and Napleton Infiniti. More

Great Customer Service I would like to commend Deon for his excellent customer service! Each time I visit Napleton Infiniti, Deon goes above and beyond his expectations in I would like to commend Deon for his excellent customer service! Each time I visit Napleton Infiniti, Deon goes above and beyond his expectations in assisting me with my vehicles’ needs. Great work, Good job, and Thanks! Great job also goes to Mike Stone! More