INFINITI of Tallahassee

Great place to buy a car It was very easy to deal with the manager there Josue elias he was great knows a lot about the car go see him he will help you with a your next car It was very easy to deal with the manager there Josue elias he was great knows a lot about the car go see him he will help you with a your next car More

Service We came in for a oil change they had us in and out with out any problems and also a free car wash . Great valet service. We came in for a oil change they had us in and out with out any problems and also a free car wash . Great valet service. More

Excellent Customer Service During my car hunt Anthony was a great help! He was with me every step! He's very passionate about what he does! Napleton Infinity of Tallahassee is T During my car hunt Anthony was a great help! He was with me every step! He's very passionate about what he does! Napleton Infinity of Tallahassee is THE BEST! More

Not everyone here is horrendous, just the leaders. Their 1st thought is their own wallets, they do not care about their clients. It is crystal clear. When will Infinity pull their franchise and offer i Their 1st thought is their own wallets, they do not care about their clients. It is crystal clear. When will Infinity pull their franchise and offer it to owners who actually care about their comminity? More

Horrible business practices I found a car that I was interested in. Spoke to a salesman and was assured that everything would work out because of my excellent credit. I then I found a car that I was interested in. Spoke to a salesman and was assured that everything would work out because of my excellent credit. I then found out that this business ran my credit multiple times and refused to speak to me about it. I took my business to another dealership and will never come back here More

Possibly the worst dealership in the state The most awful and disrespectful customer service I've ever had. No appetite for bargaining, or even pretending to do so, and responding in a very rud The most awful and disrespectful customer service I've ever had. No appetite for bargaining, or even pretending to do so, and responding in a very rude my way or the highway fashion. There is Sr. Management is some of the worst. I would never recommend this dealership under any circumstance. More

Please don't buy a car here Do. To visit this sketchy dealership. They ran my credit through multiple agencies even though I specifically told them not to. You can get a much bet Do. To visit this sketchy dealership. They ran my credit through multiple agencies even though I specifically told them not to. You can get a much better deal at a different dealership. More

Not happy with their service dept I brought my car in for its regular service and asked to check the hatch because it didn't stay up. They quoted $330 to change the struts. My son in l I brought my car in for its regular service and asked to check the hatch because it didn't stay up. They quoted $330 to change the struts. My son in law ordered the struts for $53 and took literally 2 minutes to change them! I also had a burned out blinker that they changed. 2?weeks later my headlight was out. I brought it to the Auto a Super Service store to change it and was told that when the blinker was changed the headlamp wasn't snapped back into place and was burning into the reflective plastic and could have caught fire! I called and left a message for the service manager and didn't hear back from him. But I also no longer get their emails advertising specials. I Gus's that's how they deal with complaints! More

Ecstatic Customer!!! I am more than happy to rate Napleton Infiniti of Tallahassee, Florida! From the moment I walked on the premises, until I left with my new car, I was I am more than happy to rate Napleton Infiniti of Tallahassee, Florida! From the moment I walked on the premises, until I left with my new car, I was treated with the best customer service. Yogi Sharma and his son, Raj, did EVERYTHING to meet my needs and went above and beyond to ensure that I was happy with my new vehicle in every aspect. I literally told them what I was willing to pay, and they made it all happen! I walked away feeling fulfilled and knowing that I made a great investment. Moreover, I came back to the dealership the following morning and Yogi Sharma was more than happy to address all the questions I had about operating my new vehicle, as well as confirming that I was indeed comfortable. I highly recommend this location to service all of your needs. Sincerely, Chanel N. Smith More

Sales but no service Our purchase experience at Napleton has been disappointing and frustrating. Our entire experience has been characterized by typical sales pitches and Our purchase experience at Napleton has been disappointing and frustrating. Our entire experience has been characterized by typical sales pitches and promises without delivery. After a high pressure, late night purchasing experience, we were told our car would be delivered the next morning so they could take extra care in cleaning the vehicle before delivery. When we received the car, a cleaning rag was left in the back seat and there was food and trash under the seat. I was told they would pick up the car to make the second fob, it was returned after a full day, with an inspection (for the warranty), but no fob. I was not told the inspection was even the intent for the pick up of the vehicle. Numerous phone calls, texts, various points of contact and more than a month later NO FOB. The sales personnel will only answer with excuses and blame. There is certainly no contact unless they are pursued with vigor for answers. We have purchased numerous vehicles over the course of 30+ years and have never experienced such poor commitment to customer service. More