INFINITI of Tallahassee

Terrible Had an appointment for an oil change at 830 got there by 810 and at 950 my car still wasn't taken back. Very disappointed in there ability to manage t Had an appointment for an oil change at 830 got there by 810 and at 950 my car still wasn't taken back. Very disappointed in there ability to manage time. Needless to say i couldn't wait any longer because I had to get back to work. I still don't have an oil change on my vehicle and becasue of your lack of service I have to take off work again for a service that should have been completed in the timeframe given. More

Professional & Courteous Service Amazingly helpful, gentle, considerate and compassionate employees . Kraft Infiniti and Nissan helped both myself and my daughter who recently had sur Amazingly helpful, gentle, considerate and compassionate employees . Kraft Infiniti and Nissan helped both myself and my daughter who recently had surgery without hesitation. Recommend highly More

Service Brought bcuz if warranty only to find it was expired. Service manager was helpful even though car not service Ed completely thank you to everyone for Brought bcuz if warranty only to find it was expired. Service manager was helpful even though car not service Ed completely thank you to everyone for the help More

Lack of prompt service even with an appointment I had a 8:30am appointment and at 10 ammy vehicle was still sitting in the lot. This made me very late for a very important meeting. Also services tha I had a 8:30am appointment and at 10 ammy vehicle was still sitting in the lot. This made me very late for a very important meeting. Also services that should have been performed was not eg. Carr washed and vacuumed More

Remedied terrible NVH in Infiniti convertible top Even though Infiniti stopped making my convertible, this service dept had the experienced staff to repair it; they provided me with a loaner vehicle a Even though Infiniti stopped making my convertible, this service dept had the experienced staff to repair it; they provided me with a loaner vehicle and utilized my extended warranty as much as possible to cover necessary repairs. More

Initial Mistake Was Corrected With Class Prior to Kraft’s purchase, I bought a package of oil changes from Napleton Infiniti where it was “buy one get two free” for both my F-150 and Ford Exp Prior to Kraft’s purchase, I bought a package of oil changes from Napleton Infiniti where it was “buy one get two free” for both my F-150 and Ford Expedition. This visit was my first free one for the F-150. Upon arrival, I was told Kraft will not honor the prior deal I had purchased but would go ahead and give me one of them as good will. However, upon my complaint, the dealership has showed class and is going to honor the prior agreement. No further questions. They did the right thing and I will continue to do business with them. Their staff are very courteous and knowledgeable. More

Timely The services were good. Mr Scott checked me in for services in a courteous and professional manner. Will continue utilizing Tallahassee Infinity to The services were good. Mr Scott checked me in for services in a courteous and professional manner. Will continue utilizing Tallahassee Infinity to service my vehicle and future purchases. More

Service Infiniti of Tallahassee always provide outstanding opportunities. Scott Futch & Sidney consistently ensures that our experience is enjoyable. As a res Infiniti of Tallahassee always provide outstanding opportunities. Scott Futch & Sidney consistently ensures that our experience is enjoyable. As a result, we will definitely remain loyal Infiniti customers. More