INFINITI of Tallahassee

Awesome service received by Scott Futch. Scott Futch was very helpful with getting the work done on my vehicle. He was very professional and answered all the questions I had about my vehicle. Scott Futch was very helpful with getting the work done on my vehicle. He was very professional and answered all the questions I had about my vehicle. Thank you Scott for all your help....you are awesome!!!! More

It was great Fantastic service from Scott and the rest of the employees I came in contact with there. Will bring my car in again when it needs service. Fantastic service from Scott and the rest of the employees I came in contact with there. Will bring my car in again when it needs service. More

Very good. Oil change & tire rotation Professional & friendly staff. Called in AM & got an appointment that same day! Service dept. kept me informed & up to date on what was being done t Professional & friendly staff. Called in AM & got an appointment that same day! Service dept. kept me informed & up to date on what was being done to my car. More

Excellent attention to detail All service was completed as requested. Very satisfied with work done. Service department is very thorough and quality of work done is outstanding! All service was completed as requested. Very satisfied with work done. Service department is very thorough and quality of work done is outstanding! Very professional service department. More

Adequate This is a very busy service center. They probably could use more employees. On average, per customer, for an oil change takes over two hours. This is a very busy service center. They probably could use more employees. On average, per customer, for an oil change takes over two hours. More

Great service team! This was our first experience with Kraft Infiniti, and they did an excellent job on some difficut tasks. Kudos to Scott for handling this service for This was our first experience with Kraft Infiniti, and they did an excellent job on some difficut tasks. Kudos to Scott for handling this service for us! More

Great service , very prompt, very clear and glad We let you all complete the service on the truck. Great service, great team work. Great customer service. service , very prompt, very clear and glad We let you all complete the service on the truck. Great service, great team work. Great customer service. More

Customer satisfaction ultimate goal. Scheduled my M37 for 100,000 mile check up, had all fluids exchanged and during the process mechanic discovered a leaking head gasket. Head gasket rep Scheduled my M37 for 100,000 mile check up, had all fluids exchanged and during the process mechanic discovered a leaking head gasket. Head gasket replaced, still leaking, replaced head gasket again, not leaking, great. Paid the invoice and drove the car home. The next day, as I started the engine the "check engine" light appeared on display panel. Called INFINITI of Tallahassee, the dealer sent Scott, picked up my vehicle provided me with a loaner and repaired the head gasket a third time with no charge to the customer. That's what I called going above and beyond. More

Made my appointment that day! They are fast and helpful... they had me in and out before I finished lunch!! Which was a blessing so I could finish the rest of my day! Thanks! They are fast and helpful... they had me in and out before I finished lunch!! Which was a blessing so I could finish the rest of my day! Thanks! More

First Service I was somewhat nervous about taking my vehicle for service. I feel like they always want you to get something "extra". Although, it was time for a cou I was somewhat nervous about taking my vehicle for service. I feel like they always want you to get something "extra". Although, it was time for a couple of things to be done I didn't feel pressured into getting the services done at that time. Scott explained what sevices are recommended at my mileage but did not go on and on about why I should have it done that day. I really appreciated that, and that's the reason I decided to have my vehicle serviced at that time. Teresa, the shuttle driver, has the best customer service and interpersonal skills that I've seen in a long time. More