INFINITI of Tallahassee

Oil and filter change along with tire rotation. Oil/filter change was done and tires checked/rotated along with multi-point inspection. A rear brake job was recommended and performed on the same day Oil/filter change was done and tires checked/rotated along with multi-point inspection. A rear brake job was recommended and performed on the same day along with a cabin air filter change. A Quick turn around and good, careful work was done.Thanks! However - a couple of minor complaints are as follows: Grease/oil stains were left on the driver's side floor mat, seat belt, driver's seat, and glove box. A temporary paper cover for the floor mat would have prevented the grease stains and hand washing would have precluded grease stains in the cabin. Also, post-car wash soap residue remained on the hood and trunk lid. An extra rinse with a hose and a wipe down with a soft chamois cloth would have prevented this. Overall, good service from Infiniti but improvement is needed on keeping the vehicle clean. More

Happy Scott is always personable and remembers my name. Very happy with service. I feel like one of the Infiniti family. The instant greeting is always gr Scott is always personable and remembers my name. Very happy with service. I feel like one of the Infiniti family. The instant greeting is always great. More

Best dealer service in Tallahassee The dealer was prompt and professional from scheduling the appointment all the way through the service. Their prices are fair, the estimated cost and The dealer was prompt and professional from scheduling the appointment all the way through the service. Their prices are fair, the estimated cost and wait time was accurate, they offer a complimentary detail and wash and have a comfortable waiting area - but also offer shuttle service which really came in handy for me! All in all I would recommend Kraft Infiniti highly based on the service experience I had and especially compared to the experience at other dealers in town. More

Awesome! I greatly appreciate the excellent service I received on Saturday. Scott worked me in. I didn’t have to wait long. Thank you very much for your assita I greatly appreciate the excellent service I received on Saturday. Scott worked me in. I didn’t have to wait long. Thank you very much for your assitance! More

Downgraded Got an oil change, now truck rattles with acceleration. We didn't receive vehicle report like we did with napleton. guess new ownership is responsibl Got an oil change, now truck rattles with acceleration. We didn't receive vehicle report like we did with napleton. guess new ownership is responsible. More

Shocks and starting issues I had a starting issue and the back of the car wouldn’t bounce intermittently. After doing the check they replaced the battery and ordered new struts I had a starting issue and the back of the car wouldn’t bounce intermittently. After doing the check they replaced the battery and ordered new struts. So far so good waiting on the struts to come in so I can get them installed More

In and within an hour I was meet by a nice young man at the front of the service department. I was immediately helped, I had an appointment. Didn't have to wait long an I was meet by a nice young man at the front of the service department. I was immediately helped, I had an appointment. Didn't have to wait long and my car cleaned within that time frame. More

Great experience until after I bought car no one answered me Had a few small issues with car. Text sales person four times asking if I could get the things looked at or fixed with no response. Called the dealers Had a few small issues with car. Text sales person four times asking if I could get the things looked at or fixed with no response. Called the dealership and spoke to sales person and he said he would call me back with the info. It’s been like 5 days and not a word. So is anyone gonna call me back so I can bring car in and get my drivers side seatbelt fixed cause it’s messed up and I can’t get it to latch and when I do I can’t get out of car cause it’s stuck. Hello? Is anyone out there? More

Best arpund I live in Panama City and make the two hour drive to have my cars worked on by them because they are the only ones I trust who will take the time and I live in Panama City and make the two hour drive to have my cars worked on by them because they are the only ones I trust who will take the time and effort to care for my vehicles as if it were there own. More

Ok but not the best visit I have experienced Overall this is a great dealership in all aspects. Don’t let my rating of three stars dryer anyone from not purchasing a vehicle from here. I have the Overall this is a great dealership in all aspects. Don’t let my rating of three stars dryer anyone from not purchasing a vehicle from here. I have them 3 stars because my car is fairly new (14,000 miles) only driven a couple of days out of the week. So I brought it in due to the flat tire indicator light came on after I had a flat. All I wanted was this flat tire indicator to be turned off. It came back on after I left the dealership and was halfway home which is 90 miles away. I will schedule another appointment to have it looked at again. No big deal. So my main problem is I was asked did I want a complimentary car was after the servicing. I said yes. After getting home and stopping at the store I had a stranger ask me why were there long dirt mark all over my car. Upon Further inspection I could clearly see it was never was like promised. Only sprayed with water and wiped down which left streaks of dirt. Wheels and tires still were dirty. Very embarrassing to have an Infiniti looking this way. Bad customer service. Next time I will decline the complimentary car wash if just rinsing it off with water is considered a carwash. More