INFINITI of Tallahassee

10/10 The gentlemen down at the service department of Kraft Infiniti are A1. Scott & Dylan are ALWAYS prompt & professional with any inquiry that I have for The gentlemen down at the service department of Kraft Infiniti are A1. Scott & Dylan are ALWAYS prompt & professional with any inquiry that I have for them. Highly recommend you guys! More

Extremely disappointed with the service's received The calibre of tech is not the same as use to be .very Dissatisfied the way the handel my car & services i recieved....The result was unsettling with The calibre of tech is not the same as use to be .very Dissatisfied the way the handel my car & services i recieved....The result was unsettling with a option to trade my car in!!!! More

Service Everyone is very friendly and they are helpful as much as they can be. Since the switch I have been in the service department three times for the same Everyone is very friendly and they are helpful as much as they can be. Since the switch I have been in the service department three times for the same issue. I feel like the service adviser has no time to really understand what problems I am having with my car. After my last visit I was able to confirm this by speaking with the mechanic because some of things I complained about he was unaware of. Before the switch everything ran smoothly during my appointments however these last times I just feel like I am being shuffled around and charged money. More

Car not ready when promised Came in for oil, multi-point inspection and car wash. Was told car would be ready one hour to one hour fifteen minutes. Two and a half hours later, ca Came in for oil, multi-point inspection and car wash. Was told car would be ready one hour to one hour fifteen minutes. Two and a half hours later, car still on lift. When I asked, I was told the car was finished, heading in for car wash. Half an hour later, the car was still on the lift. Was then told the oil cap couldn't be found. When the car was ready, I had no time to wait for the car wash. Bad experience, wasted half a day. Also, I was told that the car need rear differential service due to mileage. When I pointed out this had been done at the dealer a year and a half ago, and that the car had less than 5000 additional miles put on, the service rep said the records hadn't been reviewed properly. Sad to say, the dealer report states that I declined this service. More

Service Bisit Made appointment to re-apply protective edging on doors. The protective edging was out of stock and it is being reordered. I will schedule this visit Made appointment to re-apply protective edging on doors. The protective edging was out of stock and it is being reordered. I will schedule this visit when the item is available. More

Great service on my car. Took care of scheduled services and diagnosed problems I was having. Received parts and made repairs in a timely manner while keeping me in on my car. Took care of scheduled services and diagnosed problems I was having. Received parts and made repairs in a timely manner while keeping me informed of progress. More

Excellent service!! Not only did they do a great job, but Dylan was amazing as an advisor and was very sympathetic to my situation. He made it extremely easy to get my c Not only did they do a great job, but Dylan was amazing as an advisor and was very sympathetic to my situation. He made it extremely easy to get my car in there when needed and he had it ready on time. I’ve had nothing but great experiences at both the dealership and service department. Paul Maraist was also wonderful to work with when I purchased the vehicle More

G35 Maintenance People make the difference.....because of Scott in Service, I will continue as a repeat customer. Its unfortunate for me that your building a new deal People make the difference.....because of Scott in Service, I will continue as a repeat customer. Its unfortunate for me that your building a new dealership so far, although I understand the logistics More

Great Price!!!! The salesman, Marcus, was great and went the extra mile. Finance was just a business deal for Infiniti.i found financing 4% less and he said it was b The salesman, Marcus, was great and went the extra mile. Finance was just a business deal for Infiniti.i found financing 4% less and he said it was because ii had a relationship with the bank. Since I was not using them they were less then helpful. They acted like they did not know how to deal with an out of state bank??? Had to have the deflector replaced and service simply did not care. Overalll not impressed with customer service. I called Infiniti and could not get anyone on the phone. It says leave a message and someone will call you back in 15 minutes. Two hours later and no one called me back. I called throughout the two hours and kept getting the answering machine that they would call back in 15 minutes. I had a time sensitive question and needed to talk to someone. When I finally got through and they said they would tke care of it, it was not taken care of. More