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INFINITI of Tallahassee
Tallahasee, FL
295 Reviews
When you’re in the market for a new or used vehicle, you want the shopping experience to be fun and stress-free. That’s exactly what we strive to do here at INFINITI of Tallahassee, Florida. By providing exceptional customer service, a wide selection of vehicles, and a convenient location, you can count on us to have what you need when the time comes to replace your old car. Our friendly staff team goes above and beyond to ensure you get the car you want at a price you can afford, and we do it all with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 295 reviews
May 01, 2019
The experience was good. Overall the experience was good. The service was also good. They worked on my vehicle in a timely manner. The service rep was friendly, he made sure a Overall the experience was good. The service was also good. They worked on my vehicle in a timely manner. The service rep was friendly, he made sure all my service requests were handled. More
by nwahsar
Verified CustomerEmployees Worked With
Dylan Lanier
April 30, 2019
Great Experience Serviced car in a timely manner. All were courteous and efficient. Performed job that was approved and kindly discussed what may need servicing in the Serviced car in a timely manner. All were courteous and efficient. Performed job that was approved and kindly discussed what may need servicing in the future. More
by PMCMILLAN7664
Employees Worked With
Scott Futch
April 29, 2019
Pleasant All of the staff were very nice and curious. They made my wait very comfortable, not to mention my wait time was less than i expected. All of the staff were very nice and curious. They made my wait very comfortable, not to mention my wait time was less than i expected. More
by SHAUD25
Employees Worked With
Dylan Lanier
April 29, 2019
Great work, great service I was there for my routine 20K maintenance on my QX70 and the work was done quickly, correctly and for the right price. Kudos to service consultant Sc I was there for my routine 20K maintenance on my QX70 and the work was done quickly, correctly and for the right price. Kudos to service consultant Scott Futch for his terrific assistance. More
by ROPPENHEIM
Employees Worked With
Scott Futch
April 29, 2019
Bad service Tire rotation not completed properly. Lugs not properly tighten on tire rim. Car not test driven to detect error. Not sure if tires were rotated. Deal Tire rotation not completed properly. Lugs not properly tighten on tire rim. Car not test driven to detect error. Not sure if tires were rotated. Dealer had to use my lock to tighten lugs. Cabin air filter vent left off. Just think if I had left to drive on the interstate at a speed of 70 miles per hour? What could of happened? More
by D1UNDERWOOD
Employees Worked With
Scott Futch
April 24, 2019
Amazing service at Infiniti Tallahassee (Kraft) I bought my Infiniti QX60 in Atlanta. It was a 2014, used with 23k miles on it. I love all the luxury, safety features, comfort, and drive. However I bought my Infiniti QX60 in Atlanta. It was a 2014, used with 23k miles on it. I love all the luxury, safety features, comfort, and drive. However, this car has had some issues over the years. I am so impressed with Infiniti’s warranty and with the local service I receive from Infiniti Tallahassee (now owned by Kraft). Each time I’ve had an issue, Scott Futch has been wonderful in handling all of our needs. He keeps us up to date on maintenance and has worked along side the service techs to take care of our problems (big and small). I recently brought my QX 60 in for a transmission fluid flush (recommended maintenance that I was made aware of by Tallahassee Infiniti service center). When the tech started the job, he noticed a repeat problem and immediately notified Scott and Infiniti. Long story short, Infiniti took great care of us and replaced the transmission. We had only 2000 miles left until our warranty expired. Thank you Kraft Infiniti for employing awesome service techs and service advisors. I am a believer in Infiniti cars and their customer service. I can’t imagine driving anything else. More
by SWILLIAMS
Employees Worked With
Great service tech, but don’t know his name., Scott Futch
April 23, 2019
Very pleasant Great customer service, pleasant atmosphere and a very clean facility. Told you right away if you vehicle was in need of any further services. Vacuume Great customer service, pleasant atmosphere and a very clean facility. Told you right away if you vehicle was in need of any further services. Vacuumed and washed vehicle More
by MAYANDREWS
Employees Worked With
None, Doug Lechnar
April 20, 2019
Excellent customer Service It is apparent your sales team cares about the customer. I have and will continue to highly recommend your dealership to others. My husband and I wer It is apparent your sales team cares about the customer. I have and will continue to highly recommend your dealership to others. My husband and I were very impressed with the level of professionalism, and how personable everyone was. More
by Karen Chason
April 18, 2019
Replacement Key fob They service department replaced and programmed the key for my vehicle very quickly and contacted me as soon as it was ready. It was very costly but e They service department replaced and programmed the key for my vehicle very quickly and contacted me as soon as it was ready. It was very costly but effective. More
by HAYESP22
Employees Worked With
Scott Futch
April 18, 2019
It was ok Everything was ok , I just figured Service dept . Would have turn tire maintenance Light out since Truck was in for oil change, but overall service Everything was ok , I just figured Service dept . Would have turn tire maintenance Light out since Truck was in for oil change, but overall service experience was ok . More
by Gmoye
Employees Worked With
Dylan Lanier
