INFINITI of Tacoma at Fife

I took my car in for a noise in the vent system. I have a extended wrap warranty coverage that requires the service to be completed at any infiniti dealership. Diagnostics cost $200 for an hour. Nothin a extended wrap warranty coverage that requires the service to be completed at any infiniti dealership. Diagnostics cost $200 for an hour. Nothing was found except a leaf blocking the blower which caused the noise. They informed me that it wasn't a warranty issue and I was stuck with a $200 bill. Really? This price for diagnostic for an hour is ridiculous and there is no customer service at this dealership. I will never take my car for repairs to this infiniti which is privately owned or recommend someone to buy an Infiniti due to horrible service. More

I stopped at this dealership to enquirer about a problem with my QX80. It was scheduled and repaired at my convenience. Customer service was excellent. with my QX80. It was scheduled and repaired at my convenience. Customer service was excellent. More

No Pressure, Very Helpful, Great Financing and Integrity Salesperson Clayton Johnston was exceptional in supporting our shopping experience and instrumental in negotiating a favorable purchase on our new QX5 Salesperson Clayton Johnston was exceptional in supporting our shopping experience and instrumental in negotiating a favorable purchase on our new QX50 in collaboration with finance manager Mike. We were pleased with the generous offerings for extended zero APR financing through infinity and will enjoy our new vehicle. There was only a single issue with an improperly mounted license plate bracket however the dealership's general manager Steve quickly worked to resolve that to our satisfaction with parts manager Seth. Overall we were impressed by the personable, caring and effective nature of the staff and managers at Infinity of Tacoma at Fife. More

I went to this dealership on Wednesday, June 3, 2020 and worked with Cheyenne Price (a new saleswoman) and her sales manager Brian Martin and would you believe his wife and I have the same name except my na worked with Cheyenne Price (a new saleswoman) and her sales manager Brian Martin and would you believe his wife and I have the same name except my name is spelled Regina....they were both wonderful, professional, no pressure, very honest and genuinely cared about what I was looking for. Came back the next day and Cheyenne came in on her day off to meet with me....the vehicle I test drove didn’t meet my needs. I would highly recommend this dealership and more importantly Cheyenne and Brian to anyone looking to purchase an Infiniti in Pierce County and worth the drive if you live in any other county. The cherry on top is they give you a new Infiniti as a loaner vehicle when you bring your car in for service....excellent. Regina Martin More

Integrity; thorough service department; friendly staff. Aside from the people who work here, Infiniti's are great cars! I have always been taken care of in the 13 years of being a customer! Aside from the people who work here, Infiniti's are great cars! I have always been taken care of in the 13 years of being a customer! More

Horrible experience never will recommend this place they they supposed to help you nuts make you feel are you can't afford a car that's that is just wrong from their part they supposed to help you nuts make you feel are you can't afford a car that's that is just wrong from their part More

Thank you Infinity of Tacoma Amazing experience! Marine Mike was knowledgeable and supportive through the whole process. I would recommend going there for a great purchase experie Amazing experience! Marine Mike was knowledgeable and supportive through the whole process. I would recommend going there for a great purchase experience. This was so easy, friendly and a low pressure atmosphere. Brian & Mike do everything they say they are going to do and more without asking. Thank you for making this stress free. More

Genuine The guys at Infinity of Tacoma at Fife are cut from a different cloth when it comes to customer service. I had the pleasure of working with Tari in sa The guys at Infinity of Tacoma at Fife are cut from a different cloth when it comes to customer service. I had the pleasure of working with Tari in sales and Brian in finance. From start to finish the whole experience was professional and friendly. When waiting on our paper work in the well stocked waiting area, they both checked in very frequently to keep my wife and I updated on the process. I am looking forward to the new places my family will discover with our new suv! More

Easy going car buying! Infiniti of Tacoma is a classy, inviting and supportive environment to purchase a new car! Our sales man, Patrick, was kind and supportive during th Infiniti of Tacoma is a classy, inviting and supportive environment to purchase a new car! Our sales man, Patrick, was kind and supportive during the process. The finance team was fabulous, they made sure everything was in order and made it an enjoyable experience. More

Used Car Purchase - Nov 11 2017 Our experience was fantastic - no hassles, no pressure. We had been patiently looking for a used vehicle using the USAA Vehicle Purchasing Program. Our experience was fantastic - no hassles, no pressure. We had been patiently looking for a used vehicle using the USAA Vehicle Purchasing Program. We had done a lot of leg-work on our own, test driving many vehicles at numerous dealerships in the area. We were prepared with an EFT to fund the vehicle - we just needed to find the "right" one. On Nov 11, we visited Infinity of Tacoma at Fife (I of T @ F) after having expressed interest in a specific vehicle listed on the USAA Web Site. Infinity called us the night before, advised that the vehicle was available and put us in touch with Reid Corrigan, Sales Consultant at I of T @ F. He couldn't have been nicer or more helpful. Plus, he's former military - and we commended him for his service. Reid hooked us up and got us on our way. No problems, hassles or stress. All the people we met at I of T @ F were very nice and polite. We thank them all. More