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INFINITI of Suitland

Suitland, MD

3.2
65 Reviews

4731 Auth Place

Suitland, MD

20746

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Showing 65 reviews

March 11, 2023

I had customer service. I did not not have any problems during the purchasing or the servicing of my QX60 More

by Annab44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isa Williams
Mar 30, 2023 -

INFINITI of Suitland responded

Thank you for the feedback. We hope you enjoy your beautiful INFINITI!

March 01, 2023

Do not trust this dealership and their staff with your vehicle. I had my vehicle serviced there recently and encountered numerous issues and errors they avoid to take accountability for. In addition, I wa More

by Kcg
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Seivwright, Bobbie Allen, Brian Yeager, Isa Williams
Mar 30, 2023 -

INFINITI of Suitland responded

We are so sorry to hear about your experience. Our Service Director, Joey Bonilla, has reached out directly to you and has resolved your concerns. If you have any additional concerns, please reach out directly to Joey for assistance.

January 24, 2023

WARNING TO BUYERS-PASSPORT AUTO GROUP – SUB-INFINITI OF SUITLAND!!! PLEASE READ THROUG NO JOKE!!!! Please this is a warning to all shopping for a Vehicle to please review all paperwork in full when deali More

by CarShopper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
ED, Isa Williams
Feb 06, 2023 -

INFINITI of Suitland responded

Thank you for your review. We are disappointed that Passport did not satisfy you with its service. As with all of our vehicles, your 2019 Audi received a full inspection and passed before the sale occurred. Passport is not affiliated with the Audi dealership who appears to have performed service work on your vehicle subsequent to sale. We are therefore unfortunately unable to verify your complaint. Nonetheless, we take your customer service concerns seriously. We would like to offer you a complimentary oil change. Please call our Service Manager, Brian, directly at 240-695-5653 to schedule this. We look forward to hearing from you.

January 21, 2023

2022 / 2023 Great customer service. from the Sales department Kenny Philistin explained everything in great detail, when I came in to get my 03 G35 oil changed. And I got to test drive More

by AJ
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Philistin , Isa Williams
Jan 31, 2023 -

INFINITI of Suitland responded

Thank you for the five-star rating! We appreciate your business!

January 20, 2023

Great customer service. MIMI Banson explained everything in great detail, when I came in to get my oil changed. Thanks! More

by wjavoris1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MIMI BANSON
Jan 23, 2023 -

INFINITI of Suitland responded

Thank you for the rating! We are so glad our team could assist you! We hope to see you again at Passport INFINITI Of Suitland!

November 12, 2022

The Service Department and Mimi's collaboration and explanations to me about follow-ups were succinct enough for me to consider subsequent work. I always like dealing with her for my service needs. She More

by Kwesi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mimi Banson, Isa Williams
Nov 14, 2022 -

INFINITI of Suitland responded

Thank you for the feedback. We appreciate the five-star rating, and we hope to see you again at INFINITI of Suitland.

November 07, 2022

Passport infinity I have been a customer with Passport Infinity of Suitland for over eight years. I have two Infinities, a QX 80 and M 35x. I take both vehicles there for service. The customer service sta More

by kdcopeland
Recommend Dealer
No
Employees Worked With
Brian
Dec 01, 2022 -

INFINITI of Suitland responded

Kenneth, We are sorry to hear about your recent service experience, and we understand your frustration. Unfortunately, there was miscommunication on which tires were included in the promotional deal, and that was not properly communicated to you by your service advisor. We are sorry for the inconvenience, and we will use this as an opportunity to improve our communication. We hope we are able to earn your business again.

October 01, 2022

Kenny Philistin assisted me with the purchase of my truck. He showed patience with me and my other 2 family members who were overwhelming but he smiled and laughed with us and enjoyed our craziness. Hi More

by LSC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isa Williams
Oct 03, 2022 -

INFINITI of Suitland responded

Thank you for the feedback. We are so glad Kenny could assist you. We hope to see you again at INFINITI of Suitland!

September 29, 2022

Kenny Philistine and Ed Biagas were exceptional. The epitome of customer service. They consistently and constantly stayed in touch with updates and most importantly they weren’t pushy. No vulture li More

by Tracey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Philistine and Ed Biagas
Oct 31, 2022 -

INFINITI of Suitland responded

Thank you so much for the feedback. Customers like you are why we love doing what we do! We are glad to have you apart of our INFINITI of Suitland family!

September 27, 2022

Exceptional customer service overall. Mimi Banson is knowledgeable and very professional. I wholeheartedly recommend her. I certainly found a home in Passport Infiniti to service my ve More

by L.A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mimi Banson
Sep 27, 2022 -

INFINITI of Suitland responded

We are so glad Mimi could assist you. We hope to see you again at INFINITI of Suitland!

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