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INFINITI of South Atlanta
Union City, GA
281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 281 reviews
July 03, 2020
This dealership is awesome! I always have a great experience. My service consultant is Carson Gaither. He is the absolutely the best & one of the main reasons I receive vehicle servicing at this deal experience. My service consultant is Carson Gaither. He is the absolutely the best & one of the main reasons I receive vehicle servicing at this dealership. More
by AMadden
Employees Worked With
Carson Gaither
July 02, 2020
The worst had an 4;00 appointment for an oil change-I mentioned to the sales rep (Carson G) oil change only No upsales- 6 o’clock roles around He’s gone my car was never serviced- the Mgr offered loner c mentioned to the sales rep (Carson G) oil change only No upsales- 6 o’clock roles around He’s gone my car was never serviced- the Mgr offered loner car & full tank gas No give me my car don’t worry about me NO more More
by Tre
Employees Worked With
Carson Gaither
May 15, 2020
Excellence We only use Infiniti to service our cars and have done so for many years now because of the excellent service in the service department and we have th We only use Infiniti to service our cars and have done so for many years now because of the excellent service in the service department and we have the very best Service Consultant, Thomas Barnette! He keeps us informed about our cars while being serviced and he always takes his time to answer all our questions. We appreciate him and the service department's excellent customer service every time! More
by Mrs VJack
Employees Worked With
Thomas Barnette
May 02, 2020
STOP! I advise you not too consult with Roxanne Chin, Service Advisor regarding repairs on your vehicle. If you do, the chances of you receiving proper customer service is less than none. You will certai Service Advisor regarding repairs on your vehicle. If you do, the chances of you receiving proper customer service is less than none. You will certainly regret it later and you will be out of allot of money. Roxanne does not exhibit the best listening skills and does not hold herself accountable for the mistakes that she makes. She will lie in a heartbeat and try to make you think that you have memory loss. Don’t waste your time with her. I recommend choosing Thomas Burnette, Service Advisor. He puts the customer first and gives you the best options and costs for the vehicle service that you need. More
by Mrshonestfeedback
Employees Worked With
Roxanne Chin, Service Advisor
April 29, 2020
Service Consultant was professional and patient I'm dealing with my vehicle. I was kept abreast of how long it would be until my vehicle is ready. dealing with my vehicle. I was kept abreast of how long it would be until my vehicle is ready. More
by rlf222
Employees Worked With
Carson Gaither
April 04, 2020
Infiniti of South Atlanta did an excellent job on my wife's Q50. Thomas in the service department was top notch. The service was performed timely. We were very pleased. wife's Q50. Thomas in the service department was top notch. The service was performed timely. We were very pleased. More
by WillieB
Employees Worked With
Thomas in Service
March 03, 2020
Great Service Called to check out a car I seen online and was assisted by Scott King. I set an appointment to come see the car with the intent to purchase it. Sc Called to check out a car I seen online and was assisted by Scott King. I set an appointment to come see the car with the intent to purchase it. Scott had it all cleaned up, he was very welcoming, professional and was very thorough when going over the vehicle. Scott was AMAZING I really enjoyed doing business with him. I can tell he knew the product very well and pointed out features I didn't know it had, based on my own research. Also, I want to acknowledge Teaunna Lester, Finance Manager she was AMAZING as well, very professional and welcoming. She took her time going over the paperwork and answered the all our questions without any hesitation. Infiniti of South Atlanta has a great team. Scott and Teaunna are great assets to the company they made my experience unforgettable. I highly recommend this location! Thanks for the excellent customer service, it definitely goes a long way. More
by Lakes
Employees Worked With
Scott King and Teaunna Lester
December 21, 2019
Unprofessional Theives Have been trying to get in contact with someone in Management in the service department for over a month now and have been unsuccessful due to the un Have been trying to get in contact with someone in Management in the service department for over a month now and have been unsuccessful due to the unprofessionalism of management not returning calls after numerous of left voice messages. Infiniti M35 towed in the beginning of November. Service guy Carson told us we needed a alternator. We got this put in for over $700 picked up the car November 13th by November 20th I was broke down on the highway with my kids stranded!!! Since then we have left messages for Carson, Sean and his manger and have yet to get a call back. We basically spent all this money for NOTHING!! Have had to rent cars, catch ubers just to get back and forth to work and our kids to school dishing out unnecessary money after we just paid for this expensive car repair. I have been furious at calling this dealership for over a month and no one not even in management has responded. This would have not have taking place if I would have visited the Infiniti location in Cobb. I will be reporting Sean the service manager to corporate and also taking legal action against this dealership. You all have taking advantage of a customer and stole my money just for my car to break down 2 weeks later. More
by tiffanyashford25
Employees Worked With
Carson Gaither
December 05, 2019
Very professional, welcoming, customers are well taken care of. Im about 45 minutes away from this dealership, i prefer to come here because of the great service i receive. Don't believe me? Go yourself. care of. Im about 45 minutes away from this dealership, i prefer to come here because of the great service i receive. Don't believe me? Go yourself. More
by carlmiller1909
Employees Worked With
Aricyna Ferrand
July 31, 2019
Excellent Experience with Maintenance Department I always have a positive experience when I have my car serviced at Infinti South Atlanta. Carson is terrific. He is friendly with a great personality. I always have a positive experience when I have my car serviced at Infinti South Atlanta. Carson is terrific. He is friendly with a great personality. He answered my questions professionally and he made sure I was given periodic updates on the status of my car. I always feel important and special when I visit Infiniti South Atlanta. All employees I have contact with make me feel appreciated. I love my QX50 and I love Infiniti South Atlanta! More
by E Hodgson
Employees Worked With
Carson Gaither
