INFINITI of South Atlanta

After purchasing a G35 at Infinity of South Atlanta I am very disappointed with the service. After bringing my car back 3 times to check on the brakes and why it was making noise, they told me nothing and very disappointed with the service. After bringing my car back 3 times to check on the brakes and why it was making noise, they told me nothing and assured me nothing was wrong. I checked on line and discovered the problem I am having has been on going. They have had many complaints about this make and model. Thomas called me and told me they could find nothing wrong and noise was usual on brakes, which was a lie. I have bought many cars and none of what he stated is true. I went to my car and discovered a scratch on my car that was not there the day I brought it. I am furious about this whole matter. Thomas showed me a sheet of paper that indicated the scratch was already there. I had no knowledge neither have I seen this paper before. Why do you have an inspection of what is on my car without my knowledge? He walked away sighing and said he would get Kenny. Kenny pretend he did know what was going on, wasting my time, knowing he could care less about me or my car. They were unprofessional and they kept information from me about the concerns of this vehicle. I found so many complaints about this make and model with it brakes until I am writing anyone who will listen. Whatever is right I will take action. Infinity has a reputation and they should not have to undermind their customers to sale a car. The car is good enough, its the people that sales the car who need the change. All I want is to drive a car that is safe. I have spent the weekend adressing this problem on line talking to lawyers and I will not stop until the wrong is made right. All I want is what I have a right to. That is to drive a safe car. I want to hear the service department tell the truth about my car and previous complaint about this make and model. There was another service man who drove my car with me in it, and with him I heard no noise. I told him I would bring it back if I heard it again even if we did not hear it when we were riding. This matter is taking to much of my time. Please acknowledge you sold me a damaged car. Each time I go in for a regular oil change they tell me something is wrong or I need to spend money on something that need to be repaired. Is this how you feed your family by taking money from innocent people? This is a crime. I would like a copy of all that infinity has on file for my car and the services I paid them for. More

with 47000 plus miles on my 2006 M35, this is the only dealer I have dealt with. I live in Columbus, GA and there is always a loaner available for me to run errands, visit family, etc. The service is alwa dealer I have dealt with. I live in Columbus, GA and there is always a loaner available for me to run errands, visit family, etc. The service is always fantastic and the technicians are ever courteous in addressing my concerns. My vehicle is thoroughly cleaned and ready when promised. Plus, the prices are lower than the Nissan dealer for maintenance. I strongly recommend this dealership to anyone who wants keep their car in the finest Infiniti condition!! More