INFINITI of South Atlanta

Car-buying is not always the best experience but my experience with Jonathan Simmons at Infiniti of South Atlanta was the absolute best I've ever had. I'd been car searching for approximately 3 months. experience with Jonathan Simmons at Infiniti of South Atlanta was the absolute best I've ever had. I'd been car searching for approximately 3 months. I live in New Orleans and noticed while looking online that the prices were significantly less in other states. Also, I'd visited the local Infiniti dealership in Metairie and was ignored for about 20 minutes by several salesmen so I figured my business wasn't needed there. Nonetheless, I noticed a beautiful FX35 with very low mileage, certified at an unbelievable price at Infiniti of South Atlanta. I spoke to Mr. Simmons on Saturday afternoon, faxed some paperwork on Monday and Tuesday (Mardi Gras day) my family was on our way to Jonesboro, Ga to get my car. Mr. Simmons was wonderful, informative and most of all patient. He checked on us periodically during our drive in. Also, he showed true dedication to me as a customer by going in on his day off (he wasn't scheduled to work that day). I felt my business was appreciated and was shown such hospitality upon our arrival. Mr. Simmons immediately introduced us to Tamahn Jamison who was also very welcoming, polite and warm. He thanked us for choosing to purchase with the dealership and I really felt his sincerity. They were great! I felt very comfortable and relaxed as we got down to business with the paperwork. Mr. Simmons thoroughly explained the perks of owning an Infiniti and he went through setting up the satellite radio and personal concierge. Although they were awesome, the best part was driving off in MY new car. Because of this experience I am now an Infiniti owner for life. I have and will continue to refer people to this great dealership. Thank you so much! More

Excellent experience overall. I inquired about a used vehicle and Antonio laid out a bunch of really great options to get me into a much better new vehicle for the same payments i was expecting for the 3 vehicle and Antonio laid out a bunch of really great options to get me into a much better new vehicle for the same payments i was expecting for the 3yr old used car. He was extremely friendly, very knowledgeable and the consummate professional. i highly recommend them if you are in the market for a vehicle. I will be returning when it is time to trade in the car I just got from them in a few years. More

My wife and I recently purchased a vehicle from another Infiniti dealership (worst experience ever.) We brought our vehicle to Infiniti of South Atlanta to get some of our extended warranty stuff done. We Infiniti dealership (worst experience ever.) We brought our vehicle to Infiniti of South Atlanta to get some of our extended warranty stuff done. We dealt with Melissa D and she has totally turned our view of Infiniti around. She went above and beyond to help us out and to try to fix what another dealer messed up. We left very happy and would highly recommend this dealership to our friends and family. We have read some of the other reviews on this site and did not have a problem with anyone we worked with at the dealer. Everyone ws extremely nice and went out of their way to help us. More

I took my vehicle to Infiniti of South Atlanta to have the front and rear brakes pads replaced and rotors machined. After less than four months of driving I heard a clicking noise coming from the front the front and rear brakes pads replaced and rotors machined. After less than four months of driving I heard a clicking noise coming from the front right side of my vehicle and a grinding noise when stopping. The next day I took my vehicle to another Infiniti dealer to find out what was causing the noise. Before taking my vehicle out on a test drive with a Service Technician I asked him to take a look at the front brakes. He disclosed something doesn’t look right with the right side brakes; he would need to put my vehicle on the lift to inspect. When he took the right front tire off (with me present) there were no bolts in the caliper; the top or the bottom and the caliper had come off the brake pads by half (it could have been a dangerous situation if it had come all the way off while I was driving on the highway). The Svc Tech explained either the bolts were not properly attached so they backed out (came loss) or could have not been put in. I contacted Infiniti of South Atlanta and spoke with David Loss and explained the situation to him. He disclosed that he reviewed my vehicles service history at other Infiniti dealers (no brake service only brake lining inspection) and they should have noticed that the caliper bolts were loose or missing. I contacted the Infiniti dealer the preformed the last service on my vehicle and spoke with a Svc Rep. who explained their process of inspecting the brakes linings. They would not have seen or know that the bolts were loose and coming out of the caliper if they were not performing a brake service that would require them to test drive the vehicle, inspect the brake system and its components or if the caliper was still in place when they do their visual inspection because the bolts are located on the backside of the caliper. My issue with Infiniti of South Atlanta is that they were the last dealer to perform brake service on my vehicle and they want to pass the issue of the bolts missing onto other Infiniti dealers who did not perform any brake service on my vehicle. No concerns as to if there was anything they could do to help the situation. Because of this after the service was performed experience I had with Infiniti of South Atlanta, I will not take my vehicle there for any future service and they will not be recommended as a place to have your Infiniti services. More

I would like to bring to your attention the quality of sales people working at the Infiniti of South Atlanta Dealership. In December of 2011 we purchase a Nissan Altima 2008 from your dealer, the service sales people working at the Infiniti of South Atlanta Dealership. In December of 2011 we purchase a Nissan Altima 2008 from your dealer, the service we received that day from Lorenzo was actually OK, the problem that we have right now is that when we bought the car we were told that we were going to get FREE OIL CHANGE FOR LIFE no strings attached. Well, we just find out that for us to get the FREE OIL CHANGE FOR LIFE as advertized in your website and by your sales man, we actually need to do all the manufacturers schedule maintenance at your dealer. This omission of fact would have been a deal breaker for me. If I knew that I was going to do all the recommended maintenance at your dealer in order for me to keep the FREE OIL CHANGE FOR LIFE, I would have taken my business to another dealer, but neither your advertisement nor your salesman ever mentioned this fact. On 9/5/2012, I requested from your sales manager to send me a copy of the signed contract because we never received the copy of that contract, all I received was picture taken from his cell phone; he didn’t even had the courtesy of calling me or send a copy of the contract, I do understand that it really says in the contract what we need to do in order to keep the FREE OIL CHANGE FOR LIFE, but I think in my humble opinion that your salesman should of have provided a full verbal disclosure just like the disclosure indicating the quality of car we were purchasing from your dealer. I know we made the mistake of not reading every single line in all the documents we signed, but I feel betrayed and disappointed by the dealership for not disclosing all the facts before pressuring a customer to purchase a vehicle. It was late at night and we were the only customers left; we were not given the opportunity to read the documents. We were told sign here, sign there, and unfortunately we trusted your salesman and the manager who stayed late to close the purchase of the vehicle. As you know this problem of disclosure doesn’t affect me as I can go anywhere to have the oil change for around $20.00. However, I fell disappointed that a reputable dealer like yours will risk losing its reputation over an oil change. Sincerely yours, Eddie Paima More

Thomas is the first service manager I have ever dealt with that really know his stuff. He makes sure that my car is fixed properly and all services that my vehicle need are offered to me in advance. He with that really know his stuff. He makes sure that my car is fixed properly and all services that my vehicle need are offered to me in advance. He is a Great service rep. More

They made the buying process easy. We live in Macon and after an initial visit, we negotiated via email. We went back to Atlanta when the vehicle was ready... just a couple days later. We were in and out after an initial visit, we negotiated via email. We went back to Atlanta when the vehicle was ready... just a couple days later. We were in and out, with our new QX56, in a short amount of time. More

I MADE THE BEST DECISION BY PURCHASING MY FIRST CAR FROM INFINITI OF S. ATLANTA. THEY TREATED ME AS IF I WAS APART OF THE DEALERSHIP FAMILY. NOT ONLY WERE THEY FRIENDLY BUT VERY PROFESSIONAL WITH HANDLING B INFINITI OF S. ATLANTA. THEY TREATED ME AS IF I WAS APART OF THE DEALERSHIP FAMILY. NOT ONLY WERE THEY FRIENDLY BUT VERY PROFESSIONAL WITH HANDLING BUSINESS. ANDRE GOOLSBY WAS THE FIRST PERSON THAT ASSISTED ME WITH MY CAR. HE HELPED ME PICK THE RIGHT CAR AT THE RIGHT PRICE. HE WENT ABOVE AND BEYOND TO ACCOMMODATE MY NEEDS. EVEN IF THAT MEANT MEETING ME ON A SUNDAY WHEN THEY'RE CLOSED. THERE WERE DAYS ANDRE WASN'T AVAILABLE AND AVERY ANDERSON STEPPED IN AND TREATED ME AS IF I HAD WORKED WITH HIM FROM DAY ONE. HE ANSWERED ANY QUESTIONS I HAD AND FOUND OUT THE ANSWERS TO THOSE HE DIDN'T KNOW. SOMETIMES THAT MEANT EMAILING ME WHEN HE WASN'T THERE. MAKIS HODGE IS AMAZING AS WELL. HE'S NOT "THAT MANAGER" THAT SITS BEHIND THE DESK AND WAITS FOR A PROBLEM TO OCCUR BEFORE SEEING HIM. HE CALL AND FOLLOWED UP WITH ME BEFORE I EVEN PURCHASED MY CAR. THE DAY I PURCHASED MY CAR, THEY WERE THERE TO MAKE SURE EVERYTHING WENT WELL. THE STAFF AT INFINITI OF S. ATLANTA WORKS EXTREMELY WELL TOGETHER. THEY WENT ABOVE AND BEYOND TO MAKE IT ONE OF THE MOST AMAZING DAYS OF MY LIFE. THANKS TO THEM I NOW DRIVE A 2011 G37 SEDAN. THEY EXCEEDED MY EXPECTATIONS. I WOULD RECOMMEND THEM TO ANYONE! More

After an extensive search of Atlanta and the After an extensive search of Atlanta and the Tampa/Sarasota area of FL, I found a low miles, pre-owned G35 at a terrific price at Infinity of South After an extensive search of Atlanta and the Tampa/Sarasota area of FL, I found a low miles, pre-owned G35 at a terrific price at Infinity of South Atlanta. Notwithstanding an appointment with one of the internet salesmen, I was not able to test drive the car on the first visit as the car was getting new tires. The first salesman on that visit dressed the part but seemed dismissive. This individual failed to follow through on my desire to test drive a pre-owned car at the bottom of the price range he is probably accustomed to working. After waiting a day without receiving a call, I elected to stop by the dealership on the third day to check the status of the G35. On the second visit I met Lorenzo who was significantly more personable, relaxed , genuine, non-judgmental and just a natural. Besides being very friendly, accomodating and able to answer all of my questions, he displayed a professional and friendly demeanor which went a long way to disolve the bad taste that remainded from the previous salesman. As a result, Infitity of South Altanta gained a long term customer with the resources to eventually purchase a new car. As well, I work for a major employer and will happily recommend this dealership and specfically Lorenzo to my co-workers and friends. The only reason I downgraded the "Quality of Work" is that the air filter was filthy and had not been changed during the "pre-certified" checks. More