INFINITI of South Atlanta

Customer service I have had issues with my 2011 Infiniti G37 that I bought in December 2014 from this dealership. I have brought it in several times complaining abou I have had issues with my 2011 Infiniti G37 that I bought in December 2014 from this dealership. I have brought it in several times complaining about the same issue and kept getting the run around. I brought it in on Saturday 10/24 and was taken care of by Crystal. I have to say she has been by far the kindest and most understanding person I have met at this entire dealership. I would recommend anyone with car troubles to talk with her she will do what she can to help you with your problem that is within her control. I am not saying that my car is repaired as I was transferred back to my old service advisor but I plan to continue to bring it back if the issue continues until a confirmed resolution is found. Crystal thank you for being awesome. More

Awesome! Mr. Goolsby, Gave excellent service to the Spikes family. We really appreciate his professionalizing within showing us vehicles to choose from. We Mr. Goolsby, Gave excellent service to the Spikes family. We really appreciate his professionalizing within showing us vehicles to choose from. We where satisfied with our visit to Infiniti of South Atlanta.. More

FALSE DIAGNOSIS About two (2) months ago, I took my car into the Infiniti of S. Atlanta dealership because my headlights were not functioning. After paying the $85 d About two (2) months ago, I took my car into the Infiniti of S. Atlanta dealership because my headlights were not functioning. After paying the $85 diagnostic fee, I was told that I needed to have both of my ballasts replaced and the price was over $1500. Of course, I obtained a second opinion, and found that only the fuse needed to be replaced. I am very disappointed & appalled that the service department would attempt to charge me for something that was not needed. BEWARE!! More

My first Car buying experience! About a month ago I started searching for a car. Honestly, I have known Andre for years but I knew my credit wasn't good enough to get an Infinti! lol About a month ago I started searching for a car. Honestly, I have known Andre for years but I knew my credit wasn't good enough to get an Infinti! lol. So I went to this other dealership and they wasted all of my time of nearly 2 weeks! I finally had enough so I called Andre 7pm one evening, tired and stressed, he told me come on by! Make a long story short, I had a car in 3 days and it was better than any other car the other dealership had offered me!!!! My car was used but it was in PERFECT condition and the guys (Andre & JD) were so nice and sweet to me. JD was so quick during the finance procedure it only took 20-30 minutes!! My boyfriend and brother were with me and they were so impressed! That meant a lot to me because they never let anyone take advantage of me and they know when something is not right! Andre has been my friend, but now he's my favorite car expert for life!!!!! Lol thank you Andre and JD!!! You 2 are the best! I loooooove my car! Yay! More

Life time Infinity Driver! This is my third Infinity purchase from Andre, and I am always happy with my decisions. I am treated with respect and am never "pressured" to make a This is my third Infinity purchase from Andre, and I am always happy with my decisions. I am treated with respect and am never "pressured" to make a purchase. More than anything I am satisfied with the low maintenance and high performance of my cars. Andre is worthy of the many praises he has received as an excellent salesman. More

Life changing experience! Many thanks to Infinity of south Atlanta and to Andre Goolsby. He made my car buying experience the best ever....He went above and beyond to make my e Many thanks to Infinity of south Atlanta and to Andre Goolsby. He made my car buying experience the best ever....He went above and beyond to make my experience like no other....He's a 5 star salesman!!!!??????.....I would recommend him to everyone looking for customer satisfaction in car buying....You will leave with a smile bigger than DALLAS!!!!! I Love my Car! Thanks Andre for all your effort...you made it happen when I didn't think it could.......I will be making any future purchases with infinity of south Atlanta! More

They take good care of you! I purchased a used car from this dealership for my teenage daughter. Since 2009, I bought 4 other cars from there before, and had a great experience. I purchased a used car from this dealership for my teenage daughter. Since 2009, I bought 4 other cars from there before, and had a great experience. I had no hesitation in buying my 5th car. Unfortunately, in one week, the car we had just purchased, and drove about 30 miles total, much to our surprise, and dismay, the check engine light came on. Since it was a Volkswagen, I was referred to Heritage Volkswagen, (their sister company), for the repairs. The sales/service person at Volkswagen, told me that since I bought the car in "as in" condition, I am responsible for all repairs, even though it was only one week. When I talked to Andre, my sales specialist, at Infiniti of South Atlanta, he immediately escalated the issue to his General Manager's attention. Without hesitation, Infiniti of South Atalnta lived up to their superb reputation. The GM, David Watts, apologized and said they would gladly take care of the problem. Thanks to Andre and his GM for turning an unpleasant situation to very satisfying. I would highly recommend dealership, and suggest you ask for Andre. He and Infinit of South Atlanta will take good care of you! More

Service and Parts Director (David Lass) My overall experience at Infiniti of South Atlanta has been good. The Service and Parts Director (David Lass) needs to learn how to exhibit professio My overall experience at Infiniti of South Atlanta has been good. The Service and Parts Director (David Lass) needs to learn how to exhibit professional decorum. When I inquired about matching a competitors coupon, he seemed to be offended and on the edge of loosing his cool. I anticipate this is not the image that the Infiniti Brand wants to project. David Watts, the General Manager was apologetic and confirmed he would address this issue. More

Great Purchase Experience I had an excellent experience at Infiniti South Atlanta and it was a seamless and very pleasant car purchase. LaKisha Johnson and Andre Goolsby went a I had an excellent experience at Infiniti South Atlanta and it was a seamless and very pleasant car purchase. LaKisha Johnson and Andre Goolsby went above and beyond to make sure that I purchased a vehicle that I would be pleased with, at a fair price. On top of that, they were more than fair with my trade in price. They take efficiency and top notch customer service to a whole new level as LaKisha and Andre got everything related to the purchase done in under 2 hours (with test drive, financing and trade appraisal) . I would not hesitate to recommend Infiniti of South Atlanta or LaKisha and Andre for anyone interested in purchasing a great luxury vehicle at a dealership where the customer comes first More

Great Service My wife and I experienced top quality service from Infiniti of South Atlanta. We told them what we were looking for and what another dealership offere My wife and I experienced top quality service from Infiniti of South Atlanta. We told them what we were looking for and what another dealership offered my wife and I. Thanks to Andre Goolsby we were able to purchase a car within our price range. More