INFINITI of South Atlanta

Unprofessional Liars I don’t know where to begin expressing my disgust with Infiniti of South Atlanta. Upon arriving at this dealership, I waited over 20 minutes as I was I don’t know where to begin expressing my disgust with Infiniti of South Atlanta. Upon arriving at this dealership, I waited over 20 minutes as I was walked past and ignored by numerous associates. No one even bothered to speak to me or my 7 year old daughter. Finally Amber came to greet me, and she was very polite and helpful throughout the entire process, but aside from Amber every aspect of Infiniti of South Atlanta was sorry. Not only was I ignored by associates including the manager, but it took them 5 hours to sell me a car even though I came in the door with a cashiers check. They knew before I arrived I had my own money, but still could not complete this transaction quickly. Even worse, after SEARCHING for the exact car I wanted, I drove 9 hours from St. Louis to purchase. But after I signed on the dotted line is when things got horribly worse. During the test drive I noticed the car needed to be aligned, and I requested this be fixed before I get on the road with my daughter to go home. I waitied an additional hour for this to be fixed, was given the keys and told everything was right. I got on the road to go home, but immediately realized the steering was off, worse than before, and immediately turned around to the dealership. They called for the same technician who worked on my car before to redo what he didn’t do right the first time, instead of calling on someone to do it right. I waited for an additional 2 hours this time, and again ignored by everyone in the building. Not one single associate asked me if I needed anything, gave me an update while I waited, or looked in my direction. This totaled me being at this place for 7 HOURS, before I got my car back which finally felt ok to drive this time. I started home, but after about an hour the same problem begin to return…my car started pulling to the right, very hard! I had to stop halfway between St. Louis and Atlanta, in Tennessee and pay for a hotel because I did not want to risk driving it at night. I finally made it home and got my car to Plaza Infiniti the very next day and explained the situation to them, and to both managers from Infiniti of South Atlanta Vernon Fraley & Jonny Hamer. They both told me they'd do whatever to make this right, and would take care of the situation. Plaza Infiniti called me & told me what I already knew, which was my car needed an alignment, but the following news was DISTURBING. The reason my car needed an alignment was because 2 tires were cupped from uneven wear, and one of them had an impact bubble. The steel belts in the tire were actually broken inside, and the only thing holding the tire together was the rubber on the outside, but NO ONE at Infiniti of South Atlanta was concerned enough to truly investigate this and fix it before they put me and my 7 year old daughter on the highway for 500 miles. That’s truly sad and disturbing! The only way you miss something like this is when you don’t actually do a 167 point inspection, you just claim to! Even worse, I had the techs at Plaza Infiniti research when my car had been “certified,” and Infiniti of South Atlanta performed their half @$$ version of a certification inspection only days before they sold me the car, yet they also failed to perform two major software updates to the car. They did not perform the software update to the ECU which controls my engine, nor did they perform the software update to my transmission. After these discoveries the rep at Plaza told me he was CERTAIN Infinity of South Atlanta did not truly complete a Certified inspection, but Plaza Infiniti fully restored my car to where it should have been before I purchased it. But the story gets worse! Although both Vernon Fraley and Jonny Hamer gave me their word they would take care of me, once Plaza Infiniti put new tires on my car and performed an alignment no one from Plaza Infiniti or myself could get Vernon or Jonny to answer or return any of our phone calls. What more needs to be said??? More

Outstanding I bought my 6th car less than a year ago from Andre and it was totaled in a car accident. I called Andre, told him what happened and he quickly foun I bought my 6th car less than a year ago from Andre and it was totaled in a car accident. I called Andre, told him what happened and he quickly found me another vehicle which became my 7th purchase. He is a great person and a great salesman. I simply won't deal with any other salesperson. He is the reason why I will continue to purchase cars from your dealership. Thanks. More

BEST IN THE BUSINESS You give new meaning to car salesman. They broke the mold with you. I appreciate your patience along with your understanding. This was my 1st adult pu You give new meaning to car salesman. They broke the mold with you. I appreciate your patience along with your understanding. This was my 1st adult purchase. PLEASE continue to be one of the BEST and I'll see you when I purchase my next car. I love my JUKE....Chans does too!! Warm regards Michael Dixon Jr More

Ask for John Jr and Lakisha - you will not regret it By far the best car-buying experience. John and Lakisha have been nothing short of quality. They are extremely friendly and helpful, and respond to By far the best car-buying experience. John and Lakisha have been nothing short of quality. They are extremely friendly and helpful, and respond to all queries that I had in a very timely fashion. Unlike so many car salesman, they are not pushy at all, providing us information about the car instead so that we can make a more informed decision. John and Lakisha are definitely valuable assets to Infiniti of South Atlanta, and have established themselves as the new standard bearer for us for any future car purchase. More

Outstanding experience with Infinity of South Atlanta We had an outstanding experience buying our vehicle at Infinity of South Atlanta. Everyone we encountered was friendly and helpful. Avery Anderson was We had an outstanding experience buying our vehicle at Infinity of South Atlanta. Everyone we encountered was friendly and helpful. Avery Anderson was particularly helpful with his broad knowledge of their vehicles, how to operate the mechanism devices, product quality, history and background of the vehicles, and more. There was no pressure--just knowledge. He took the time to answer all of our questions and helped us to find a vehicle that fit our family perfectly. We are enjoying our Infinity immensely! Jennifer S. More

Awesome experience with Avery! If you are in the market for a new or used car in the Atlanta area, look no further! Infiniti of South Atlanta has it all. Great service, pleasant c If you are in the market for a new or used car in the Atlanta area, look no further! Infiniti of South Atlanta has it all. Great service, pleasant clean environment, huge selection and then there is Avery! My salesman Avery took excellent care of me from start to finish. He was knowledgeable, patient, kind, and professional. D. J. in the finance office and Ken Flannigan were a pleasure to work with as well. Great Team! More

Excellent used vehicle purchase experience I was in the market for a used vehicle and after looking through inventory on the website decided to visit this dealership. I was kindly welcomed upo I was in the market for a used vehicle and after looking through inventory on the website decided to visit this dealership. I was kindly welcomed upon arrival and given VIP treatment throughout my experience. I was shown vehicles in my price range and they definitely exceeded my expectations. I was assisted from start to finish including lining up financing and provided with exceptional customer service. The staff and management went out of their way to take care of every detail in a professional and courteous way. I have personally recommended my friends and family to visit this dealership and would use them again if/when the time comes for me to purchase another vehicle. Vernon Fraley assisted me, I have never been so thoroughly taken care of, please ask for him, you won t be dissapointed. More