INFINITI of South Atlanta

Sorry, but the service experience needs work. And (BTW, I just checked the BBB rating for the dealership. It is an “F” at this time for failure to respond on 12 complaints. That was certainly an And (BTW, I just checked the BBB rating for the dealership. It is an “F” at this time for failure to respond on 12 complaints. That was certainly an eye opener for me.) 1. I went to have a sensor looked at. It beeps frequently for no reason. The service tech claimed that she couldnt duplicate the issue. She says “well maybe you are too close to something”. No, I have owned this car for 6 years. I understand how the sensors are supposed to work. I had to come back another day. 2. I came back “another day”. I arrived on time at 9:30 for my appointment. I waited 20 minutes while the service advisor went back and forth with a customer that bought a used Cadillac on Friday this was Monday. The front suspension clearly had issues. Both sides were significantly and evenly lower in the front vs the rear. The service advisor was trying to explain to the customer that it was basically not the dealerships issue. I dont have time to wait while you sort out problems that your dealership has created with customers. Do better and dont impact multiple customers. 3. The service advisor then skips over me to work with a customer that had a 10:30 appointment for 10 minutes. (Mine was a. 9:30). Net Net, he finally came to talk to me at 10:00 when I was in my car leaving the dealership. 4. I called the service department to discuss this. The voicemail was full. More

Infiniti of South Atlanta Dealership is great to purchase a vehicle, however after the purchase has been made, (2nd purchase), it goes down hill from that--the Service Dept is HORRIBLE, the service agents/te a vehicle, however after the purchase has been made, (2nd purchase), it goes down hill from that--the Service Dept is HORRIBLE, the service agents/techs are not personable at all---they do a checklist for your car and tell you what is needed/more recommended, if you deny the service they do absolutely nothing that you request........I am so tired of dealing with them, the Service dept will be the reason I never purchase another Infiniti ---I will almost drive to another State to get service More

My wife and I enjoyed our vehicle purchase experience with Infiniti of South Atlanta. Kai and Brandon along with the rest of the team were very knowledgeable and attentive to us as they guided us throug with Infiniti of South Atlanta. Kai and Brandon along with the rest of the team were very knowledgeable and attentive to us as they guided us through the purchase process. We were also impressed that they completed the purchase within the time frame quoted. We are very pleased with the vehicle we purchased and the buying experience through this dealership. More

Decided to trade my vehicle and had a great experience with Rodney. Very personable and informative. The entire staff there was great! Would recommend anyone looking to purchase a vehicle visit Infiniti o with Rodney. Very personable and informative. The entire staff there was great! Would recommend anyone looking to purchase a vehicle visit Infiniti of South Atlanta. More

Everyone was so polite, helpful, and courteous. the waiting area was comfortable, and clean. this is why whenever it’s time to service my vehicle I bring it to this dealership. the waiting area was comfortable, and clean. this is why whenever it’s time to service my vehicle I bring it to this dealership. More

I like having my vehicle serviced near home. Quality service and convenience are important to me. I also appreciate the snacks and entertainment offered during my wait. The environment was clean Quality service and convenience are important to me. I also appreciate the snacks and entertainment offered during my wait. The environment was clean and well maintained. Most of all, hiring my new Service Advisor, Mr. Chappell was an excellent decision. He is very intelligent and communicates well about automobiles. More

Wonderful customer services. .. Sam took the time to listen to my needs and help me get what I wanted... Thanks for everything .. Sam took the time to listen to my needs and help me get what I wanted... Thanks for everything More

Very good customer service. Accuracy with diagnosis and repairs. Completed vehicle in a timely manner. Accuracy with diagnosis and repairs. Completed vehicle in a timely manner. More

Infiniti of South Atlanta is the place to get your car. This is my first Infiniti and I am very pleased. This is my first Infiniti and I am very pleased. More

Excellent Service Department. I will definitely bring my car back for my next service. Bravo. I will definitely bring my car back for my next service. Bravo. More