
INFINITI of Scottsdale
Scottsdale, AZ
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Unfortunately, I purchased a 2006 Lexus IS350 on Wed. from this dealer. the test drive was ok and the car appeared mechanically sound and I inspected as well as I could in a low-light area. at 202 mil from this dealer. the test drive was ok and the car appeared mechanically sound and I inspected as well as I could in a low-light area. at 202 miles up the road on a 2200mi. trip home, the service required lights came on, then the drivers side key lock cover came off (it was a 50 knot wind gust day in Flagstaff) however for that to come off would elude to prior body work that carfax and the salesman stated had a clean history of. I can't see detail work having anything to do with the cover. I called and said I wanted to return the car, it was not as mechanically sound as they led me to believe, especially for a 24,000 mile car, and I didn't trust it for the long journey home. They refused to take the car back. 1000 miles into the drive, the passenger side rear window wouldn't go down. and at 2100 miles the oil service required warning came on, and this is after the dealer claimed they changed the oil and put 7 quarts in. I inspected the oil dipstick and it was clean and full but lights on anyhow. I had a tight time frame to buy a car, and trusted carfax.com report and thought I could trust a high end dealer to play me straight, deliberately staying away from other dealers. They put lipstick on this pig to last long enough to get it off the lot and sold me a P.O.S. that I am now stuck with. I'm registering complaints and seeking legal assistance everywhere possible. You don't screw with people period, but especially in a bad economy, because we will fight back. More
From the salesman, Bob Shoffman, to Courtney in the Finance office, it was the most painless, pleasant car buyng experience that my wife and I have ever had. This dealership is FIRST CLASS and highl Finance office, it was the most painless, pleasant car buyng experience that my wife and I have ever had. This dealership is FIRST CLASS and highly recommended. We even recieved a lovely houseplant as a thank you gift a few days after the purchase. More
I am very pleased with the purchase of my new 2009 G37 sedan from Infiniti of Scottsdale. I did my research before going in and left with the car I wanted at the price I was willing to pay. The team at sedan from Infiniti of Scottsdale. I did my research before going in and left with the car I wanted at the price I was willing to pay. The team at Infiniti of Scottsdale looked out for my best interest and there was never any pressure. More
My husband and I were looking for a good, used car and had narrowed it down to Lexus and Infiniti. We were somewhat turned off by the salesman at Lexus in addition to the GM - they kept pressuring us to b had narrowed it down to Lexus and Infiniti. We were somewhat turned off by the salesman at Lexus in addition to the GM - they kept pressuring us to buy a car in a color we weren't interested in as well as in other models we really weren't interested in. We drove over to Infiniti of Scottsdale and were met by Bob Shoffman who couldn't have been more pleasant or professional. He spent a good amount of time with us and actually listened to us as we stated what we were looking for in a used Infiniti product. He showed us a gorgeous G35 that was only a year old with low miles in a color we liked. After calling him the following day to say we had decided on the car, he worked with us even further in getting the price down a little more and we couldn't have been more pleased. I would highly recommend Infiniti of Scottsdale as well as Bob Shoffman. I normally despise shopping for a car, but the entire process was very pleasant and simple. More
My husband and I were searching for a good, used car with low miles and had it narrowed down to Lexus and Infiniti. Although we've had good luck with Lexus vehicles in the past, we were less than impressed b low miles and had it narrowed down to Lexus and Infiniti. Although we've had good luck with Lexus vehicles in the past, we were less than impressed by the salesman and his manager when visiting the Scottsdale dealership. We then went to Infiniti of Scottsdale and had the pleasure of dealing with Bob Shoffman. He had a warm sense of humor, was knowledgeable and covered every single aspect of Infiniti ownership. We knew Infiniti was a good product by reading auto reviews and consumer reports, but after a test drive in an 08' G35 with Bob, we were sold. I would recommend this dealership and working with Bob to anyone in the market searching for a car. More
I leased my second Infiniti from Scottsdale Infiniti and both times the experience was great. Most people dread buying a car because of the haggling and back and forth that goes on. Both times, we agreed both times the experience was great. Most people dread buying a car because of the haggling and back and forth that goes on. Both times, we agreed to a price in a professional, courteous manner that left me feeling good about my purchase and excited about my new car. Our sales person was very knowledgeable and listened to what my needs were. The finance department is very professional and there were no surprises at the end as I've experienced in the past with other dealerships. The follow up by the dealer manager and others was prompt and sincere. I would highly recommend this dealer to anyone looking for an Infiniti. They are great cars and we most likely continue to lease from this dealership. More
The follow-up service from this dealership is outstanding. Frank has since left but Sally Scardino-Sivek has stepped in and done a great job. I will be scheduing a "review" shortly to go over a outstanding. Frank has since left but Sally Scardino-Sivek has stepped in and done a great job. I will be scheduing a "review" shortly to go over all of the options available on the car. This is the most valuable and appreciated service. I lease a new car every three years and have been doing so for a long time. Working with this dealership has been the best of any of my previous experiences. More
The dealer and everyone associated with my new car was very straight and honest, treating me like the intellectual adult that I am. It was the first pleasant, no-games, car buying experience I've had. T very straight and honest, treating me like the intellectual adult that I am. It was the first pleasant, no-games, car buying experience I've had. They took the time to walk through options, financing, delivery, service, etc. with me. But when I was limited on time when picking up the car, they made it fast! More
My experience with Infinity of Scottsdale far exceeded my My experience with Infinity of Scottsdale far exceeded my expectations. After a very bad experience with another dealership I came in ready to do ba My experience with Infinity of Scottsdale far exceeded my expectations. After a very bad experience with another dealership I came in ready to do battle. I soon found out this was not needed. The dealership is a class act that followed through with all of my requirements. They even helped with returning my prior leased car. I would highly recommend this dealrship. More
This is the first car I have bought on my own since I got out of college last year. I have to say that this was an incredible experience both from the test drive standpoint, to the sales/finalization proces out of college last year. I have to say that this was an incredible experience both from the test drive standpoint, to the sales/finalization process. I dealt with a new salesman named Seth, who was being trained by Dennis Lowry. We tried out MANY different cars, with several different packages, and in the end I found a car that suited my needs exactly!! The sales staff was very informative about the operations of the car, and trust me there are a lot of little things even I wouldn't have thought it could do!! When it came down to buying the car I dealt with the sales Manager Amir, and in conjunction with Seth we worked out a fair price :-) Delivery was fabulous and although I didn't have a lot of time to go over every function of the car with the staff, they provided me with an opportunity to go over them again, but they would come to my home and do this with me! I have had several followup calls from Seth to make sure I am happy with the car, as well as to see if I have any questions thus far. One great perk of buying here, I must add, is the Trackdays which I am so excited to attend!! Buying from Infiniti of Scottsdale has been one of the most enjoyable experiences thus far, even though it is my first, and I can only hope my next purchase will be even better, if that is possible!! More