INFINITI of Scottsdale

I bought a used car sight unseen over the Internet, against my better judgment. Everybody I spoke with was very nice and helpful, and I enjoyed dealing with them. I paid a fair price, but when the ca against my better judgment. Everybody I spoke with was very nice and helpful, and I enjoyed dealing with them. I paid a fair price, but when the car arrived via transport truck it did not measure up to what had been represented by their salesperson. I was quite disappointed, and complained to management. To their credit and to my surprise, the dealer considered my complaint (written, including photos and estimates) thoroughly and thoughtfully, and then wrote me a check so I could get the repairs done. I was very impressed with their sense of fairness and willingness to do the right thing - an experience that is a little unusual in the car business, and a real breath of fresh air. Although I was frustrated for a while, now that the car is fixed I can say that in the end I very much appreciated the way I was treated, and would definitely recommend the dealership. More

Very clean showroom and business. The vehicle went through the pre-delievery inspection and detail and was in great shape, very clean. Staff was courteous and helpful. The saleperson personally cont through the pre-delievery inspection and detail and was in great shape, very clean. Staff was courteous and helpful. The saleperson personally contacted me after the purchase to ensure I was satisfied with the service and the vehicle. More

mark kerr was outstanding throughout our purchase. He answered all our questions and concerns and was very helpful. For example he took pictures, arranged financing information, title documentation and r answered all our questions and concerns and was very helpful. For example he took pictures, arranged financing information, title documentation and registration and answered all our questions in the middle of the night. More

Sales staff was the best of any dealership i have ever been to, especially my sales person Mark Kerr. Service has always been top notch as well whenever i called if Mark was not in, the staff that answe been to, especially my sales person Mark Kerr. Service has always been top notch as well whenever i called if Mark was not in, the staff that answered was attentitive and took a message. Mark always called back. More

The guys at this dealership, from Ken down, are simply the best! This has to be the best Infiniti dealership in the country.I have bought 8 cars and counting. That should say it all. They always have a ca the best! This has to be the best Infiniti dealership in the country.I have bought 8 cars and counting. That should say it all. They always have a can do attitude. They set the standard for customer service in the auto industry. Andy Anderson More

The staff at Infinity of Scottsdale was very professional and courteous. I would most definitely purchase another vehicle from this dealership in the future. I am very happy with my purchase and as promised, and courteous. I would most definitely purchase another vehicle from this dealership in the future. I am very happy with my purchase and as promised, the attention from the dealership to me has continued and I feel strongly that this will be the case moving forward. More

It is with great satisfaction to report the service I have received from Scottsdale Infiniti. First, the customer service recieved from Kevin Mason was professional. He was able to answer all my question have received from Scottsdale Infiniti. First, the customer service recieved from Kevin Mason was professional. He was able to answer all my questions and worked deligently to help me find the best vehicle that would meet my needs. Overall experience has been positive in dealing with Scottsdale Infiniti. I would highly recommend this dealership to others feeling confident they would receive the same type of service as I did. More

Very Good both of them. Straight forward and Honest. I really enjoyed working with Mark he had great product knowledge and made me feel confortable. Lee took the time to explaine all me options and made really enjoyed working with Mark he had great product knowledge and made me feel confortable. Lee took the time to explaine all me options and made sure I understood everything. I would send my mom to buy a vehicle from both of them. More

Great service, felt very comfortable with the whole process of buying a new car. Would have preferred a lower price a a bit more help with the lease on the previous car. Service has always been excelle process of buying a new car. Would have preferred a lower price a a bit more help with the lease on the previous car. Service has always been excellent, seeing me and providing loaner cars as needed without charge. Kevin really bent over backwards to accomplish the sale at the price I wanted More

Mark Kerr and the other staff members at the dealership were a pleasure to work with! I recommend all to go to Infiniti of Scottsdale if you are in search of excellent service! You will not be disappoint were a pleasure to work with! I recommend all to go to Infiniti of Scottsdale if you are in search of excellent service! You will not be disappointed. They are the best. I am very satisfied with my new car and look forward to working with this dealership when I lease my future new cars. More