INFINITI of Scottsdale

When I first arrived I met with Steven who quickly got my information and allowed me to test drive the car that I ended up purchasing. He was efficient, knowledgeable, and fun. Whatever questions I had he information and allowed me to test drive the car that I ended up purchasing. He was efficient, knowledgeable, and fun. Whatever questions I had he answered and he wasn't an annoying "sales guy" that just wanted me in and out. The manager of the dealership worked with me in order for me to get into the car I wanted at the price I was looking to pay. I could not be any happier with these guys and my new Infiniti :0 More

Customer Service & Friendliness - Excellent customer service from the moment I walked in the door - it was a very hot day and I was given a bottle of water. The great service continued when the car I de service from the moment I walked in the door - it was a very hot day and I was given a bottle of water. The great service continued when the car I described was located and ordered for me. Everyone I met at the dealership was friendly, professional and thoughtful. Quality of Work and Price - This is an important factor as I was leasing my vehicle and in comparison with other dealers, this was a wonderful experience. My lease details were provided to me quickly and honestly with no hesitation. The price I was given was exactly the one I calculated so there was no negotiation. Other dealers were reluctant to provide the money factor and the monthly lease on much less expensive vehicles was so much more competitive. Overall Experience - Due to an accident with my Infiniti G35, I needed a vehicle in a hurry. Infiniti employees did everything possible to make this a smooth process without pressuring or rushing me into a decision. When my insurance rental vehicle term expired, I was given another Infinity to drive until my vehicle was ready. My overall experience was incredible and I was amazed when I saw my G37 - what a great car. More

I was not looking forward to having to buy a car because of higher pressure tactics that I had experienced in the past but Illias was wonderful to work with during my search. He took time with me answered a of higher pressure tactics that I had experienced in the past but Illias was wonderful to work with during my search. He took time with me answered all my questions and best of all did not hold me hostage when I left to continue my shopping at other dealerships. I would highly reccommend this dealership and Illias for. Wonderful car buying experience. More

Working with Stephen Fitch was a pleasure. He was very helpful in getting me the car and the price that I wanted. I would recommend him to my friends and family. helpful in getting me the car and the price that I wanted. I would recommend him to my friends and family. More

I've been driving for many years (62 to be exact) and have purchased or leased about 20 new cars over that time span, including a Mercedes and four (4) Lexuses. I must say that purchasing the M37 from In have purchased or leased about 20 new cars over that time span, including a Mercedes and four (4) Lexuses. I must say that purchasing the M37 from Infiniti of Scottsdale was by far my best dealer experience.Lindsey Haworth did an outstanding job in the demonstration ride and finding the answers to any questions I posed. Lee Jones found the exact car I wanted and was very professional in the price negotiation without any attempt at the tricks and traps employed by some dealers I have dealt with.I heartily recommend Infiniti of Scottsdale. More

Excellent sales person. Very professional. Did not even waste time going to another Infiniti dealer after meeting with Mr Finch. Would highly recommend him to family and friends. waste time going to another Infiniti dealer after meeting with Mr Finch. Would highly recommend him to family and friends. More

Lindsey was absolutely fantastic! I will send anyone else I know straight to her for a new/used car sale. Everyone else at Infiniti of Scottsdale was exceptionally pleasant to work with as well! I know straight to her for a new/used car sale. Everyone else at Infiniti of Scottsdale was exceptionally pleasant to work with as well! More

The process was very clear and concise. They were easy to work with and they handled the entire transaction quickly and professionally. I would recommend Lindsey and the dealership. Good training on the to work with and they handled the entire transaction quickly and professionally. I would recommend Lindsey and the dealership. Good training on the vehicle features and they found the car I wanted. More

i'm very happy with the customer service of this dealer so far this is the 6th time I buy a car and first time on this dealer and a lot better tha the other ones I realy reccomend this dealer to anybody :) so far this is the 6th time I buy a car and first time on this dealer and a lot better tha the other ones I realy reccomend this dealer to anybody :) More

To be honest, I expected to walk into Infiniti of Scottsdale and get treated a little bit differently than I did. I entered the dealership in shorts, t-shirt and sandals, just taking a look at pre-ow Scottsdale and get treated a little bit differently than I did. I entered the dealership in shorts, t-shirt and sandals, just taking a look at pre-owned G37's. Immediately, I was approached by a member of the staff to suss out my needs. Shortly thereafter, I was introduced to James Bakalar, my sales rep. James did a fantastic job of explaining the charatertistics of the G37 and took me out for a test drive. His demeanor and attitude during our interaction was one of the main reasons I came back the next day to purchase the vehicle. Consequently, I did return to buy the car where the negotiations were professional and respectful. Once I moved into the finance portion of the purchase, Cheryl Hagen performed her duties in a professional and timely way. Though she explained everything in full, she still got me out quickly so I could start to enjoy my new vehicle. James followed up on my purchase a week later where he assured my satisfaction. This purchase, from top to bottom, was the best car-buying experience I have had. Thanks to James, Cheryl and everyone I had contact with at Infiniti of Scottsdale to make this a great experience. More