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INFINITI of Sarasota

Sarasota, FL

4.9
1,866 Reviews

4950 Clark Rd

Sarasota, FL

34233

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Showing 1,866 reviews

January 30, 2021

I was charged a lot for a problem that was not corrected. The safety issue was not resolved and I am scared to now drive my car! Corporate Customer Service was just as bad. No satisfaction what so ever. I h More

by LARRYSIEBL
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Guy Worcester
Feb 01, 2021 -

INFINITI of Sarasota responded

We apologize for the frustrating experience. All the information possible was given to you which we hoped would help you in the decision on your vehicle. You were put in a loaner car after Shop Foreman and Service Advisor explained the options for this repair so you had time to think about it. You decided to try the $1,600 repair knowing that it might not work and unfortunately it did not. We then gave you the number to Infiniti Consumer Affairs. They are the only one who could authorize any compensation towards additional repairs based on time frame outside of warranty, they declined.

January 28, 2021

Guy is always friendly, efficient, and communicates well. Why do I have to have a 25 word minimum? Guy would have not required that inconvenience! More

by GSKENNEDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Worcester
January 27, 2021

I am very impressed with Infiniti of Sarasota. Everyone we dealt with was very courteous and professional. I took my car in for service. I was greeted promptly, immediately taken into an office to fill out More

by AUDRAFISHER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Bonora, Guy Worcester
January 27, 2021

Very nice facility, upscale and lots of amenities. Salesperson explained all the functions of my new car and was very helpful and friendly. Car was cleaned and ready to drive home while I waited. More

by CVASILE0
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bonora, Mark Miller
January 26, 2021

An excellent transaction from negotiating to delivery. Highly recommend! Dave Hartzel was knowledgeable and accommodating. This is the second vehicle I have purchased from him. Dan Bonara was also very he More

by DAVIDROODBEEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bonora, Dave Hartzell
January 26, 2021

Great service Renee was very professionally and friendly. Loved the coffee but missed the donuts. The service was done in a timely manner. Good job More

by TILELLIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller, David Gordiychuk
January 24, 2021

Everyone was very professional ,arriving to service department , speaking with service Personnel, even cashing out they were all very respectful and made my service experience super smooth! More

by Jchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gordiychuk
Jan 25, 2021 -

INFINITI of Sarasota responded

Thank you for taking the time to leave us a five-star review. We truly appreciate the feedback and we will be sure to share the kind words with our team!

January 23, 2021

Very good customer service. Roman worked very quickly and hard to get a deal I could live with. Deal paperwork and car prep where done very quickly. At this point very satisfied. More

by rkamph44
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bonora, Roman Kubala
Jan 25, 2021 -

INFINITI of Sarasota responded

Hello, thank you for leaving a five-star review. We're so happy to hear about your experience while at our dealership. We truly appreciate the feedback and will share the kind words with Roman. Enjoy your new INFINITI!

January 23, 2021

I feel my vehicle is in good hands when I bring it to this dealership. The lane techs and our service rep David are courteous, friendly and prompt. More

by DANREZELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gordiychuk
Jan 25, 2021 -

INFINITI of Sarasota responded

Hello, thank you for taking the time to leave an outstanding review! We truly appreciate the feedback and will be sure to share the kind words with the team.

January 23, 2021

From your scheduler (Doreen McAuliffe) to my service advisor (Renee) and the service technician you all both met and exceeded my expectations, always timely clean, friendly! More

by D.MINNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee ( service advisor) & customer service Doreen McAuliffe! , Michael Pietrantone
Jan 25, 2021 -

INFINITI of Sarasota responded

Thanks for taking the time to leave such an outstanding review! We are so happy to hear about your experience and we truly value the feedback.

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