INFINITI of San Antonio - Service Center

Very professional, courteous. Kept very well informed. New exactly what was necessary for repairs. Work was completed timely and as promised. Very efficient crew. Kept very well informed. New exactly what was necessary for repairs. Work was completed timely and as promised. Very efficient crew. More

This dealership is absolutely conscious of customer needs and truly cares in solving them. I have had 1st hand experience and am very satisfied, I personally have been in the automotive repair business for d and truly cares in solving them. I have had 1st hand experience and am very satisfied, I personally have been in the automotive repair business for decades,and at no time felt deceived with their updates on my repairs. They were thorough and very knowledgeable in performing the needed repairs to my complete satisfaction. I highly recommend this dealership in sales and service repairs. More

Clean facility, courteous staff, and provided great customer service. Well stocked complimentary snack area, Amble supply of electronic charging station. Brandon kept me informed, explained in detail customer service. Well stocked complimentary snack area, Amble supply of electronic charging station. Brandon kept me informed, explained in details of what further maintenance will be needed, and went above ind beyond in providing excellent customer service. If you use this dealership service departments, make sure to ask for Brandon More

Very professional. Detailed and took their time. Courteuous and kind and respectful people. Recommend ot Detailed and took their time. Courteuous and kind and respectful people. Recommend ot More

Great timely service provided with no added pressure on purchasing expensive additional services!! Great team and comfortable waiting area. purchasing expensive additional services!! Great team and comfortable waiting area. More

Don’t take your vehicle for service there if you bought it elsewhere! We bought our 2023 QX80 in Dallas by the Love Field dealership. Our QX80 broke down in San Antonio and needed towed in for service. The it elsewhere! We bought our 2023 QX80 in Dallas by the Love Field dealership. Our QX80 broke down in San Antonio and needed towed in for service. The Grubbs San Antonio dealership treated us so poorly, that we had to call the Dallas dealership so they could basically force them to treat us with respect as an Infiniti owner. The Dallas dealership even offered to have our QX80 towed from San Antonio to Dallas for repair, and then towed back to us. The Grubbs dealership finally conceded, towed our car in, gave us a loaner until the car was repaired. We probably won’t buy another Infiniti just because at present there is only one Infiniti dealership in San Antonio and they are extremely difficult to obtain service when you need it, especially if you bought the car from another dealership! Travelers beware!, hope your Infiniti does not break down while vacationing in San Antonio! More

Good service. Polite staff. Waitting room was very clean and organized. Even had a complimentary latte while I was there. I had a mailer coupon that priced it bett Polite staff. Waitting room was very clean and organized. Even had a complimentary latte while I was there. I had a mailer coupon that priced it better than anywhere I've seen. More

Excellent service from start to finish. Shawndy is a star - professional, knowledgeable, and genuinely friendly. Shawndy is a star - professional, knowledgeable, and genuinely friendly. More