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INFINITI of San Antonio - Service Center

San Antonio, TX

4.9
324 Reviews
Call Service Center (210) 728-3486

324 Reviews of INFINITI of San Antonio - Service Center

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December 27, 2023

Infiniti of San Antonio has superior service, and is outstanding overall. My place to go. More

by dgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Rodriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 20, 2023

Very professional, courteous and friendly staff throughout the dealership. All the work was done, excellently fully explained, and I got my vehicle back far in advance of the time quoted! That was More

by Greg Oxley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KIMBERLY STEWART
Report | Print
November 29, 2023

The service was efficient and courteous. Their shuttle service was outstanding! They sent me a video of what they were doing with the vehicle. Overall, the experience was exemplary in every More

by Csostre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KIMBERLY STEWART
Report | Print
Dec 04, 2023 -

INFINITI of San Antonio responded

Hi, we appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

November 23, 2023

Ricky Barrows and the entire service department is top notch. Very professional with a willingness to satisfy your concerns. They do make you feel like family. Ricky took the time to explain the process, More

by Sheriff06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Barrow
Report | Print
Nov 24, 2023 -

INFINITI of San Antonio responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Grubbs Infiniti Of San Antonio. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2023

Very professional staff to help me with my car needs. Miguel our service advisor was very helpful and pleasant to work with. More

by Patty coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Rodriguez
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Oct 23, 2023 -

INFINITI of San Antonio responded

Hi Patty, we're happy you found our staff to be so supportive during your experience here at Grubbs Infiniti Of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2023

Friendly and good service I appreciate it sorry this is all I have to say thank you More

by Yong wissmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me .
Report | Print
Oct 19, 2023 -

INFINITI of San Antonio responded

Hi Yong, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2023

Location is convenient , service advisor was very nice with good client relation. I trust the workmanship of the mechanic. More

by Mse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawndy Aguirre
Report | Print
Oct 11, 2023 -

INFINITI of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 28, 2023

Great customer service! No surprises and just the right amount of communication. I highly recommend! More

by Jimbethke39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Galloway, Shawndy Aguirre, KIMBERLY STEWART
Report | Print
Sep 30, 2023 -

INFINITI of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 18, 2023

Shawty as always so helpful and responds to customer questions in a timely matter always with a smile. Great job More

by nzamarripa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawndy Aguirre
Report | Print
Sep 23, 2023 -

INFINITI of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs Infiniti Of San Antonio! If you have any further questions, please give us a call. We're always happy to help!

September 18, 2023

Receptionist is wonderful very kind- When it comes to items under warranty Grubbs infinity falls short— if there are items not covered by warranty Grubbs is very willing to complete & collect ! Wou More

by Dterra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon was my service person also, Shawndy Aguirre
Report | Print
Sep 23, 2023 -

INFINITI of San Antonio responded

Hi, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (210) 824-1272 to discuss this further.

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