INFINITI of San Antonio - Service Center

I took my car in for an oil change. After the oil change was completed I was told that my Infiniti G35 needed both the compression rods ($890) and the left knuckle ($780) replaced due to the compression rod was completed I was told that my Infiniti G35 needed both the compression rods ($890) and the left knuckle ($780) replaced due to the compression rod bearings being worn and the left knuckle boot leaking grease. This is like telling someone they need a new rim and tire when their tire is just worn out and needs to be replaced. The compression rod bearing can be replaced without replacing the whole rod and the lower ball joint can be replaced without replacing the whole knuckle assembly. They know this, but hope to get a uninformed customer who will be intimidated and just approve all the repairs suggested. They are crooks and I will never go back! More

Unfortunately this is the only Infiniti dealer in San Antonio! If another dealer would come in they would clean up! I wish my previous dealer would show them how it's done, Nalley, Marrietta, GA. I re Antonio! If another dealer would come in they would clean up! I wish my previous dealer would show them how it's done, Nalley, Marrietta, GA. I relocated here from Atlanta and had the best dealership and expected same here. No luck! I have been here a few times in 6 months and am rarely spoken to except to ask me to come pay following service. You pull into service bay and are ignored while 3 employees stand there talking, this place has no customer service! They have a monopoly so don't have to earn your business. I came inane Saturday for an express oil change and there was a 2 hour wait. I am seriously considering driving a couple of hours when I need routine service. I have been an Infiniti owner for 10+ years, but in San Antonio think twice! More

I took my car in for its 15,000 mile (least severe) maintenance. Greeted promptly, but for a limited servicing it took 2 hours and 45 min! I was quoted a higher price, but that was changed. Then the maintenance. Greeted promptly, but for a limited servicing it took 2 hours and 45 min! I was quoted a higher price, but that was changed. Then they recommended that my engine air filters be replaced. Why was the mechanic looking at items not on the maintenance schedule?? Then I was told a bug could get past the air filter and damage a sensor. A bug??? I could understand if a dirty filter could cause air flow issues, but a bug? The engine air filter is not recommended to be replaced until 30,000 miles. I think they just wanted to charge me another $100 and take advantage of me. It shouldn't take this long and they shouldn't be looking for things to replace beyond what was scheduled. I think I've just been scammed because they said they wouldn't honor the warranty if I didn't have the filters replaced and something happened to the sensor. More

I arrived at 0800 am for an appointment at 0815 am and it took the service team 4 hours to change one tire. There was a bit of a problem with the guarranty, but it really should've not taken 4 hrs to switch took the service team 4 hours to change one tire. There was a bit of a problem with the guarranty, but it really should've not taken 4 hrs to switch a tire. It was somewhat disappointing to see how service has really declined from last year when I bought my vehicle. :( More