INFINITI of San Antonio - Service Center

Don’t take your vehicle for service there if you bought it elsewhere! We bought our 2023 QX80 in Dallas by the Love Field dealership. Our QX80 broke down in San Antonio and needed towed in for service. The it elsewhere! We bought our 2023 QX80 in Dallas by the Love Field dealership. Our QX80 broke down in San Antonio and needed towed in for service. The Grubbs San Antonio dealership treated us so poorly, that we had to call the Dallas dealership so they could basically force them to treat us with respect as an Infiniti owner. The Dallas dealership even offered to have our QX80 towed from San Antonio to Dallas for repair, and then towed back to us. The Grubbs dealership finally conceded, towed our car in, gave us a loaner until the car was repaired. We probably won’t buy another Infiniti just because at present there is only one Infiniti dealership in San Antonio and they are extremely difficult to obtain service when you need it, especially if you bought the car from another dealership! Travelers beware!, hope your Infiniti does not break down while vacationing in San Antonio! More

Good service. Polite staff. Waitting room was very clean and organized. Even had a complimentary latte while I was there. I had a mailer coupon that priced it bett Polite staff. Waitting room was very clean and organized. Even had a complimentary latte while I was there. I had a mailer coupon that priced it better than anywhere I've seen. More

Excellent service from start to finish. Shawndy is a star - professional, knowledgeable, and genuinely friendly. Shawndy is a star - professional, knowledgeable, and genuinely friendly. More

Great service. The level of commitment to our satisfaction was excellent. Highly recommend Grubbs Infiniti The level of commitment to our satisfaction was excellent. Highly recommend Grubbs Infiniti More

Very thoughtful, clean, courteous, and certain of their work. Everyone is professional and makes sure the job is done work. Everyone is professional and makes sure the job is done More

The experience was wonderful. ..courteous proffessionals and a peaceful waiting area...the work was done excellently and timely...always enjiy the experience ..courteous proffessionals and a peaceful waiting area...the work was done excellently and timely...always enjiy the experience More

Stellar customer service. Valet available for service work to be done and or a loaner vehicle if scheduled in advance. Shawndy has been pleasant and responsive and willing to Valet available for service work to be done and or a loaner vehicle if scheduled in advance. Shawndy has been pleasant and responsive and willing to explain any questions I have had. The folks that answer the phone are polite and they’re all very nice when I’ve gone in myself for maintenance. The valet folks have been very nice and make the exchange super easy and quick. They have a text system to give updates or contact your POC and you can pay online! They even have sent me a video from the technician showing me exactly what the brake fluid color is, etc., to help me decide what to do. Fully recommend this dealership and service department. More

Excellent service. Friendly teammates and very accommodating. Provided shuttle service to and from Dr. Appointment while car was being serviced . Friendly teammates and very accommodating. Provided shuttle service to and from Dr. Appointment while car was being serviced . More

Shawndy is very helpful and always accommodating, very satisfied with her service. Very convenient to drop of vehicle during my lunch and ready to pick it up by the time I get out of work. Thanks! satisfied with her service. Very convenient to drop of vehicle during my lunch and ready to pick it up by the time I get out of work. Thanks! More