INFINITI of San Antonio

I found the staff to be highly competent, helpful, friendly and concerned that the car we purchased was a good match - to the point of offering a 48-hour time period during which we could return the v friendly and concerned that the car we purchased was a good match - to the point of offering a 48-hour time period during which we could return the vehicle if necessary. Stephanie was our salesperson and from the onset carefully explained the features of the G37 and EX35 and answered all of my questions - she knows a LOT about these cars. On the occasions she was with another customer or out of the office, Scott Brown, Rob Johnson, and Mark Marlow were happy to step in to help - they work well as a team to take care of their customers. I originally intended to buy another make of car, but during the attempted buying experience became frustrated by the lag time in getting information - it was a stark contrast to the help I was getting at Gunn. In the end, I made my buying decision based on the Gunn Infiniti dealership coupled with the high ratings of Infiniti vehicles. We love our new EX35 - thank you Stephanie, Scott, Rob, Mark, and the rest of Gunn Infiniti Team. More

Mark did a great job helping us purchase our 2009 4runner. Thank you for your courtesy, kindness, and dedication to ensure we received a good experience at Gunn Infinity. I would highly recommend thi 4runner. Thank you for your courtesy, kindness, and dedication to ensure we received a good experience at Gunn Infinity. I would highly recommend this dealer and seller to anyone looking to purchase a vehicle. Our two vehicles came from Gunn and our future vehicles will also. More

This was the best car buying experience I have ever had and I have been involved in several .It took me as long to drive to San Antonio as it did to buy the car. The sales staff were great.They gave me wha and I have been involved in several .It took me as long to drive to San Antonio as it did to buy the car. The sales staff were great.They gave me what I wanted for my trade in and the paper work went fast.My sales person I can not enough good things about .Gunn Infinti beat the competion hands down . More

I took my car in for its 15,000 mile (least severe) maintenance. Greeted promptly, but for a limited servicing it took 2 hours and 45 min! I was quoted a higher price, but that was changed. Then the maintenance. Greeted promptly, but for a limited servicing it took 2 hours and 45 min! I was quoted a higher price, but that was changed. Then they recommended that my engine air filters be replaced. Why was the mechanic looking at items not on the maintenance schedule?? Then I was told a bug could get past the air filter and damage a sensor. A bug??? I could understand if a dirty filter could cause air flow issues, but a bug? The engine air filter is not recommended to be replaced until 30,000 miles. I think they just wanted to charge me another $100 and take advantage of me. It shouldn't take this long and they shouldn't be looking for things to replace beyond what was scheduled. I think I've just been scammed because they said they wouldn't honor the warranty if I didn't have the filters replaced and something happened to the sensor. More

My boyfriend and I both purchased pre-owned vehicles from Gunn, and had the pleasure of working with Stephanie. She did a great job working hard to find us the best cars to fit our needs. Excellent customer Gunn, and had the pleasure of working with Stephanie. She did a great job working hard to find us the best cars to fit our needs. Excellent customer service. The next time I am in the market for a car, I will be back to see Stephanie. More

I arrived at 0800 am for an appointment at 0815 am and it took the service team 4 hours to change one tire. There was a bit of a problem with the guarranty, but it really should've not taken 4 hrs to switch took the service team 4 hours to change one tire. There was a bit of a problem with the guarranty, but it really should've not taken 4 hrs to switch a tire. It was somewhat disappointing to see how service has really declined from last year when I bought my vehicle. :( More

I just purchased an infiniti JX from Paul Pedraza yesterday. He was very friendly and helpful. He listened to what I was looking for and was not trying to push me into anything. I love this low pr yesterday. He was very friendly and helpful. He listened to what I was looking for and was not trying to push me into anything. I love this low pressure atmosphere in which you feel the salesperson is on your side. Very pleased with the buying experience and looking forward to enjoying my new JX! More

I recently purchased a new 2012 g37 from Mark this past Tuesday. I wanted to let you know what an asset you have in him. I have never enjoyed buying a car so much. Mark is the best salesperson that I have Tuesday. I wanted to let you know what an asset you have in him. I have never enjoyed buying a car so much. Mark is the best salesperson that I have ever had the pleasure to work with. Mark showed me everything about my new car and even took the time to program my navigation so I could get home. I was very impressed by the small things he did to help me get out of the dealership as fast as possible i.e. while I was in finance Mark put all my keys on my new key fob, got all my manuals, plates, and paperwork together and in a bag. Mark is the first car salesperson that has ever helped me unload all my crap from my old car to my new one. Mark definitely has a customer for life. More

Mr Marlow assisted me on another occasion and I ran into him on my visit. He was immediately very helpful and patient in responding to my questions even though he was not a sales rep per se. He introduced him on my visit. He was immediately very helpful and patient in responding to my questions even though he was not a sales rep per se. He introduced me to Steve Rheams who took over the sales chores. Mr. Rheams was equally, actually "above and beyond" as responsive and informative. Because of the professionalism of these two individuals, I decided to do business once again with the dealership. Both gentelmen are actively engagened in assisting me with particulars/capabilities of the on-board systems of the vehicle. More

I have been looking at purchasing a new vehicle for the last 6 months. I wanted another Infiniti because the car speaks for itself and furthermore, you cannot beat the quality service Gunn Infiniti gives e last 6 months. I wanted another Infiniti because the car speaks for itself and furthermore, you cannot beat the quality service Gunn Infiniti gives each customer. That is the one thing that kept me coming back...the customer service is the best! Thanks Barry, Willie and Chris! More