INFINITI of San Antonio

Ms. Torres I purchased a 2012 Infini EX 35 on 3/29/14. My salesperson was John Austin. Mr. Austin provided excellent service and made my car buying experience I purchased a 2012 Infini EX 35 on 3/29/14. My salesperson was John Austin. Mr. Austin provided excellent service and made my car buying experience very pleasurable. Mr. Austin has a great personality which also assisted in making my purchase very satisfying. Mr. Austin even rolled out a red carpet and took photos of my new vehicle purchase. Most people cringe when having to shop for a new vehicle but my experience was completely the opposite. Kudos to Mr. Austin for being an excellent sales person with a great personality! More

Great Car Buying Experience I had the pleasure to work with JT and Gunn Infinity and I am so pleased with the service I received. JT was friendly and very helpful. He followed I had the pleasure to work with JT and Gunn Infinity and I am so pleased with the service I received. JT was friendly and very helpful. He followed up after the purchase and made the whole car buying experience easier. You have a customer for life and I have told everyone I know what a great experience I have had thus far. I hope I continue to get this great service as I will continue to share my experience with others. Thank you! More

I have been taking my FX35 in for service for about 4 years. Although some visits have met expectations several have not. Once my car went in to have the dash board replaced, you think someone is going years. Although some visits have met expectations several have not. Once my car went in to have the dash board replaced, you think someone is going to do a quick look to see if all is in order before returning the car, but I jump in and notice screws on the floor. I point them out to my service advisor, he doesn't know where they go but assures me the car is ready to go. For months I drive the car forgetting about the screws but then notice my center consul wiggles ever time I turn... it turns out the screws go there. When I take it back, its as if I was the one who caused the problem. High prices for mediocre work. They're all very friendly and lots of smiles as they stubbornly tell you..... "don't know, can't do that, that's what it cost"... More

purchased off website. mr rogers got right back with me after my inquiry.had best price in 500 mile range. mr. rogers stayed right on the deal till my car arrived.(had shipped). everyone was first class a after my inquiry.had best price in 500 mile range. mr. rogers stayed right on the deal till my car arrived.(had shipped). everyone was first class and deal was as presented. thanks DANNY ,df okc,ok More

If you buy a car from Gunn infiniti make sure you have it checked out by the lemon police. Purchased a car that they sent to auction they had it certified that it passed all tests, It was sold as a green li checked out by the lemon police. Purchased a car that they sent to auction they had it certified that it passed all tests, It was sold as a green light meaning that it had no mechanical or body defects, even though i had it inspected after the sale to make sure and the car passed, I then had it inspected by another mechanic and it passed, I drove the car for 500 miles and the engine just stopped I towed it to Austin infiniti and they pulled the records on the car, the car had a record of sludge from 30K miles and 42 k miles it was noted again at Gunn infiniti so the car was no longer under warranty. It never fails to amaze me what some companies will do make money. They sold the car for top dollar knowing that it would fail within 1k miles. They went the extra step to clean the engine to the degree that two trained mechanics did not see the sludge and only when I went in to get warranty repair did the car show a history of sludge so it would not be under warranty. Amazing. I did call Nissan and their response is that they are not responsible for what their dealers do. They could not even send them a reprimand letter. This would never happen with BMW, I guess infiniti just has a high price but really nothing backing it up. More

I would recommend him to anybody! Danny is a true professional. It was a hassle free buying experience. Every person I encountered, including the finance manager and sales manager were courteous and professional. It was a hassle free buying experience. Every person I encountered, including the finance manager and sales manager were courteous and friendly. It was definitely worth it.He went through and showed me where the things were.Overall, it was an easy, pleasant car-buying experience that only took 2 hours total. I will definitely recommend and go back to. Danny also called to make sure the car drove well and that I liked everything about it. I couldn't be happier with my purchase! Thank you very much! More

This was by far the best experience I have ever had purchasing a car. Everyone was hospitable, professional, ready to cater to my needs, and very prompt. Isaac was amazing to work with, quick, straig purchasing a car. Everyone was hospitable, professional, ready to cater to my needs, and very prompt. Isaac was amazing to work with, quick, straightforward, and overly hospitable. This dealership was perfect from top to bottom, from the receptionist, all the way up to the upper management. This was clearly a team of employees, not an heirarchy. I will and have already recommended you guys at Gunn Infinity, and will certainly do business with you in the future. This was my first major purchase, and a xxxx good one at that. I'm loving the car everyday, and couldn't have asked for a better experience. More

this was the first time coming here and i have been to other place but the service was not that great but when i came here everything was great everything was positive i would go back and my sale person w other place but the service was not that great but when i came here everything was great everything was positive i would go back and my sale person was helpful and honest would recommend. More

My first visit to Gunn Infiniti was for a tire balance and a warped rotor. I was trying to get my tired balanced...they tried to sell me tires, brakes, and a rotor..over and over again. The rotor was cove and a warped rotor. I was trying to get my tired balanced...they tried to sell me tires, brakes, and a rotor..over and over again. The rotor was covered by warranty, and the tired and brakes are still good, 2 years later. So, quite basically, they were trying to charge me for warrantied work and sell me things that my car did not need. It was a struggle just to get my vehicle serviced for a balancing of the tires. Eventually, the Service Director, Sonya, had to come out of her office and deal with it, balancing my tires and explaining that my brakes and tires were fine, and my rotor was covered by warranty. ~whew~ That would have been a $2,000.00 bill for my very first visit there! I took my lovely Infiniti in for service to have the steering wheel replaced. The paint was coming off of it and there was a replacement wheel made available. It came back to me with a greased headliner, broken driver's seat, and the repair of changing the steering wheel took me to the off ramp when I was trying to go straight. It took me 3 visits to get this problem fixed....but I still didn't understand why the steering wheel was crooked...it was the seat. I asked them to fix the squeak above my visor. They returned it back to me with the headliner greased, creased, and not repaired. During that visit, they damaged the chrome piece on my shifter and broke the other visor. So, I asked them to replace the shifter... They did replace it with a damaged shifter...so, I took it back for a new one, again..... Why replace a damaged part with another damaged part? It was obvious and visible... The driver's seat still hadn't been fixed. That was a series of visits, once keeping my car 2 weeks only to return it unrepaired. During the headliner cleaning, they splattered the passenger's seat with the cleaner, damaging the leather. The leather is older and won't take the dye like it should for repaor. So, now I have a broken driver's seat, a damaged passenger's seat, and a messed-up headliner. I returned to my home state and took it to the Infiniti dealer, here. They estimated the repairs to be in the neighborhood of $10,000.00. I reported it to my insurance. They paid out on $3,200. So, now I have a new, bottom half, passenger's seat that no longer matches the other seats, a broken driver's seat and a creased, dirty headliner. I wrote to Gunn Infiniti, informing them of the damage and that they were welcome to contact their fellow Infiniti dealership about the cost of repair and what had been damaged. They never called. I'm waiting to see what this event with Gunn Infiniti, and reporting it to insurance so I can get my car fixed properly, is going to do to my insurance rates. My car fax is now 8 pages long... We DID find that the driver's seat was not bolted down correctly, the back/left corner elevated, the front right corner down. I find it hard to believe that out of all the visits to Gunn Infiniti, over the seat, that not one time did they get the seat bolted down correctly! Regardless, it is still not fixed. The rebolting only made it a bit better. Also, we found that the passenger's seat had been taken apart and not put back correctly, when the bottom half of the seat was replaced, without the heater working and the leather not tucked in properly, leaving the metal framing exposed. Gunn Infiniti was to repair that, too, and returned it to me the same as they received it... Is there anything else you want to know about this dealership? In the 2 years I lived in San Antonio, they managed to take my really nice car and trash it out, without the ability to repair it and clean it properly after multiple visits...damaging and dirtying the car repeatedly, with each visit. I had to go to Gunn Infiniti because my car was still under warranty and they were the only Infiniti dealership in San Antonio. Once they did the damage, I had no other choice but to return to them for repairs to their damages. I've never seen such gross negligence in a supposedly premium dealership. More

All I can say is WOW! Mark Mercer is such a great, hard working individual. I can start off with my original visit to Infiniti, I was not too interested at the time as I wanted to do my research. Apprx. 2 working individual. I can start off with my original visit to Infiniti, I was not too interested at the time as I wanted to do my research. Apprx. 2 to 3 weeks went by and I went back to the dealer attracted by Mark's approach..he did not bother me after I left with calls or e-mails..he respected my decision to move on. In addition, we were able to get the same price on a new jx35 vs. a used one with 13,000 miles on it. This dealership offered one year of infiniti assistance and 3 months of xm for free with a purchase of their new vehicle. Mark went above and beyond for us to the point of walking us through every single feature on the vehicle to seeing a dirty spot inside that was missed and cleaning it himself..He really showed us "luxury" with buying a new infiniti..I would recommend him to anybody! He helped us put in our new floor mats as well and promptly called us back as our vehicle was getting IR tint done and interior and exterior sealant done. Paul was the same as our finance guy..very professional! He had a smile on his face the whole time and really was a great guy! Very personal experience here which is what you want when you are spending a lot of money and a good amount of time.. More