INFINITI of San Antonio

Excellent buying experience! Don't hesitate to visit! Thanks to Infiniti of San Antonio for providing an easy, pleasant and excellent experience in assisting my uncle purchase a vehicle. The General Manag Thanks to Infiniti of San Antonio for providing an easy, pleasant and excellent experience in assisting my uncle purchase a vehicle. The General Manager Corey and his staff are fantastic and I would not hesitate to recommend them to anyone I know. Great job! More

Lied to, given the run around and pay for damages that may b I would not recommend this dealership or brand, for anyone looking for a luxury vehicle - look elsewhere! I found a beautiful practically brand-new QX I would not recommend this dealership or brand, for anyone looking for a luxury vehicle - look elsewhere! I found a beautiful practically brand-new QX30 advertised with a little over 8,000 miles on it.I put $1000 down to have the vehicle held for me until I was ready to purchase within the following weeks. I had a great experience with Kyle - he was helpful, knowledgable and was always there to answer all my questions! It was not until I went in to finally purchase and pick up the vehicle did I start having problems with this dealership. First red flag was when the once advertised as a "Certified Pre-Owned" vehicle is now just a "USED" car with no extra warranty other than the "EXTENDED" warranty that is available for sale. I brushed it off since the vehicle was still a great buy and has "LOW MILES" - you'll understand the air quotes in a second. Everything was smooth sailing in finance, low interest rate (brought in pre-approval from RBFCU), purchased the extended warranty and GAP, boom, in and out in 10minutes. Second red flag was during the set up process when the gentleman going through the "new vehicle setup" started to gush over my new car and told me how sweet of a ride it was and how HE JUST DROVE IT BACK FROM EL PASO!!! Little did he know that was never disclosed to me as I was always under the assumption that the vehicle was BEING HELD since I put money down for it. I scroll over to check the milage and notice the "as advertised" 8k mile car now how over 11k miles on it! I go in to inquire on the extra milage and was pretty much told that cars on the lot are sometimes used even if they are in the process of being purchased. I let it go since all the contracts have been signed and still thinking I got a heck of a deal. Third red flag was when service lights start to go off in my car (still with paper plates) stating it needs an oil change, tire rotation, and service B maintenance. I take the vehicle in for service and they tell me that since this is my first oil change with them that it will be FREE, mind you I didn't put but a couple hundred miles on my car - all the miles were from the dealership employees joy riding in it! Adding insult to injury, the inspection was never done when I purchased the vehicle which is the reason I still do not have my Texas plates (fourth red flag). Service took forever - which is already a normal complaint, so I won't go into that, they return my car and I am on my way. Fast forward a week or so (still with paper plates) I notice a paint blemish on the hood of my car starting to bubble and fade about the size of a quarter. I call the dealership asking to speak with a service manager and told I would need a call back for this kind of issue. I leave my contact information and told I should be getting a call shortly (I called late in the afternoon Thursday). Additional fast forward next week Wednesday and still no call from Infiniti of San Antonio, I call and was able to speak to a service rep named Ray. I explain the situation about the paint and he explains that since this is still a new car with PAPER PLATES I should speak to the Used Car Sales Manager. I further inquired on what would cause damage like this? His response "at the end of the day sir, you did buy a USED car" - not the exact kind of answer you would expect from a "Luxury" dealership - that in itself is a laughable statement. I speak to a sales manager by the name of Mac who tells me this is a service issue and I would need to talk to service. (Transferred again to service) and I speak to a woman named Maria who was extremely attentive and heard my concerns and set up an appointment for me to speak with a service manager to inspect the paint issue. I go in the next day and FINALLY pick up my Texas Plates and have the service manager look at my car, everything was running smooth until they bring back my car from being inspected and they proceed to inform me that the damage on my NEWLY PLATED car is from prolonged exposure to BIRD DROPPINGS and that it is NOT covered by Infiniti as a brand or the dealership. They then recommend a paint job since it can spread and cause further damage to my car. I haven't even made my second payment on a 2017 QX Sport and I am pretty much being given a price quote to pay for damage that has a HIGH probability due to the employees putting over 3k miles on my car while it was being HELD for me! DO NOT BUY HERE! Customer Service is abysmal and accountability for employees actions in nonexistent! I spoke to the GM who offers me a FREE oil change for my experience with no resolution for my paint or his EMPLOYEES actions. If you're looking to be lied to, given the run around and pay for damages that may be the dealerships fault - LOOK NO FURTHER THIS IS YOUR PLACE! The ratings are well deserved and speak true to the kind of place this is! More

Poor Manors Went in to buy a 2016 QX 60. Website said they had several on the lot. So I called and scheduled an appointment. I was pre approved so all I need to d Went in to buy a 2016 QX 60. Website said they had several on the lot. So I called and scheduled an appointment. I was pre approved so all I need to do is pick out the one I want. Show up on a Saturday. Supposedly, they are all sold. Salesman shows me a 2015 with a damaged bumper and a cracked grill. It also had damage along the whole side of the vehicle. Looks like they had hit a tree branch and scuffed the paint for a good 10 feet. We drove it just to get the feel for the model, but not interested in that one for obvious reasons. We walked the lot, he thinks he can get us in to a 2017. I know he can't, but we let him try. What happens next is 4 hours wasted of my life that I will never get back. I'm not mad because we couldn't make a deal. I'm not even angry that they wouldn't negotiate their vehicle price at all. I was just offended at their level of customer service and how they wasted my time with every negotion strategy ever invented. Basically held my keys hostage. He was still trying to negotiate some type of lease for 700$ a month on a new car as was walking out the door. It was just bazaar. Then, we couldn't find my car. We had to walk around their parking lot playing Marco polo with the car alarm. I found the whole thing incredibly rude. I will never attempt to do buisness there again. Went down the road to Infinity of Boerne. Still didn't make a deal, but we were treated with respect and was in and out in 30 mins. More

License Plates I purchased my car the first week of October. Still no plates, been calling for 2 weeks and now today 2 days before my temporary tags expire they tel I purchased my car the first week of October. Still no plates, been calling for 2 weeks and now today 2 days before my temporary tags expire they tell me that I have to sign an odometer form. Why hadn't anyone contacted me regarding this???? I am the one that has had to call and find out what's going on. When I went there to sign the form 2 other people were there looking for their plates as well. One lady had her car since September. To say someone has dropped the ball is a TOTAL understatement. More

Salesmen are great The salesman are great. They know there information and are open and honest. Dealing with the salesman was a pleasure. They had patience and were very The salesman are great. They know there information and are open and honest. Dealing with the salesman was a pleasure. They had patience and were very committed to meeting my needs. More

Worst service department experience I've ever had. I took my daughter's car in for some minor service today. I scheduled an appointment for 9:30 today and intended to leave the car for the day. At 4: I took my daughter's car in for some minor service today. I scheduled an appointment for 9:30 today and intended to leave the car for the day. At 4:30 this afternoon i called to see when it would be ready for pickup. I was told that the work hadn't begun because they were busy. I asked why i needed to schedule an appointment for 9:30 in the morning if work couldn't even begin by the end of the day and was told that the appointment was only to have the car brought in, not to actually have any work done. This is a novel concept to me, but it seems to be the way these people run their business. I asked the service writer to pull the car out of line, that I was on my way to pick it up. I left immediately and went to the dealership, as I was walking across the dealership parking low the service writer calls and says he's just taken the care in to begin work. I told him to stop immediately and bring the car out. In a few minutes the car comes around. The service writer walks up says not one word, not sorry for the inconvenience, anyway we can make this right, nothing. These people are terrible, you have choices, choose not to do business with them. More

Great experience Best experience I've had purchasing a vehicle everyone was upbeat and sincere I would recommend this dealership to everyone made me feel just as impor Best experience I've had purchasing a vehicle everyone was upbeat and sincere I would recommend this dealership to everyone made me feel just as important as anyone purchasing a new vehicle. Thanks again More

Christina is the best! Excellent service and always with a smile. All the service advisors are great to work with and are easy to communicate with. Very happy with all of th Excellent service and always with a smile. All the service advisors are great to work with and are easy to communicate with. Very happy with all of them. More

Great! We were looking to trade in a car with not the most ideal situation. The team at Gunn Infiniti helped us make the best decision for our family! We wer We were looking to trade in a car with not the most ideal situation. The team at Gunn Infiniti helped us make the best decision for our family! We were treated with the utmost respect and best customer service. More

VIP treatment I work for a dealership and all I can say is that ATTITUDE is everything! Martin Medina has the whole package; Quality, professionalism and an awesom I work for a dealership and all I can say is that ATTITUDE is everything! Martin Medina has the whole package; Quality, professionalism and an awesome attitude! ! Jimmy, the pre own Manager had the attitude of a General Manger. Excellent manners and he gave us a deal we couldn't refuse! I was impressed about everyone around, very friendly, on top of the game, everything went smooth and I'm beyond happy with my purchase! I will definitely recommend this dealer to my friends and family! VIP treatment!! More