INFINITI of San Antonio

Great Experience with Service Yes, my experience was outstanding. Rio was great and went above and beyond addressing all my concerns. This is by far the best experience I’ve ever h Yes, my experience was outstanding. Rio was great and went above and beyond addressing all my concerns. This is by far the best experience I’ve ever had at a dealer’s service center. More

Customer service Great Customer service, I have purchased three infinity vehicles & the customer service is what keeps me coming back. Excellent new service waiting ar Great Customer service, I have purchased three infinity vehicles & the customer service is what keeps me coming back. Excellent new service waiting area! Kimberly was my service rep today & did an excellent job of communication & knowledge of vehicle maintenance that was performed on my QX80! Thank you Jay Govan More

Service experience Had an unexpected problem with my Infiniti. Infiniti of San Antonio was efficient in getting me in and getting the repairs done. My service manager, J Had an unexpected problem with my Infiniti. Infiniti of San Antonio was efficient in getting me in and getting the repairs done. My service manager, John, was great at communicating regarding the problem and the repair. I was very happy with my experience!! More

Great service . I continue to come here time and time again because of the efforts of the staff to ensure my vehicle is in top shape! . I continue to come here time and time again because of the efforts of the staff to ensure my vehicle is in top shape! More

Poor customer service I went in for a simple key and programming issue. Kasch and McDermott were both extremely unprofessional, short, and crass. They attempted to find no I went in for a simple key and programming issue. Kasch and McDermott were both extremely unprofessional, short, and crass. They attempted to find no solution for us and left my husband, me, and our two children waiting alone for extended periods of time. From my arrival I was told numerous time “we can’t help you” rather than we value you. We had an IOU but they were unwilling to honor our IOU due to time constraints. They attempted to charge us $400 for something that was their responsibility to honor. We will never buy from Infiniti again due to their unwillingness to truly “hear” us. They were unbending, rude, and lacked proper customer service training. More

Easy in and out All people were courteous and quick to get me in and out promptly. Negations were fair and fast Will do business again when it comes time for anothe All people were courteous and quick to get me in and out promptly. Negations were fair and fast Will do business again when it comes time for another car. More

Excellent experience Both Richard Terrazas and Michelle Santivañez were really attentive to our needs and able to get the repairs completed in a timely manner. Continue d Both Richard Terrazas and Michelle Santivañez were really attentive to our needs and able to get the repairs completed in a timely manner. Continue doing what you doing providing the excellent service as always. Alfredo & Denisse Paulasosa More

Excellent Customer Service Excellent customer service! David and the team provided me with updates throughout my wait. Loved the newly remodeled dealership--state of the art. Excellent customer service! David and the team provided me with updates throughout my wait. Loved the newly remodeled dealership--state of the art. Great texting system. Enjoyed the feed back video Mr Girwitz provided regarding my vehicle. I'm actually showing it off to my friends. Been bragging about the whole experience. More

Bad experience with this dealer Salesman won't answer/return call-message at all after bought a car. Don't expect any after sales service from them. I bought used car from them s Salesman won't answer/return call-message at all after bought a car. Don't expect any after sales service from them. I bought used car from them since march, 2019 3 months later I still not get my license plate. Don't buy a car from them if you need after sales service. More

Outstanding Best car shopping experience ever friendly, fast, got a best posible deal. He made sure everything was good with the car before we left. We totatlly r Best car shopping experience ever friendly, fast, got a best posible deal. He made sure everything was good with the car before we left. We totatlly recommend it we got such a great experience. More